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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,562 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,562 reviews

April 10, 2024

Fast, efficient service. Friendly employees to greet you. Great waiting area with amenities. Clean dealership. More

by setthehook1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Five Star Subaru of Grapevine responded

Setthehook1492, Thank you for taking the time to rate your Five Star Subaru service visit. Customer experience is important and we continue to be available at 817-438-1700 for any vehicle care concerns. Safe travels and we look forward to seeing you again. Best regards, Jakob Ritter, Service Director

April 09, 2024

Went in for an oil change and tire rotation and my Service Rep Mike was polite, professional and helpful. Mike gave an estimate of when the car would be ready and the car was done and washed before th More

by chipanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Chipanderson, Thank you for your kind words! We take pride in our well-trained staff and their commitment to providing excellent service at Five Star Subaru. We're thrilled to hear that you had a positive experience with Mike and our service team. If you ever need assistance in the future, don't hesitate to reach out to 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

April 07, 2024

Awesome experience from the moment I entered the dealership. Front desk, sales, service, finance were terrific. More

by CONNIETIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Mijares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Five Star Subaru of Grapevine responded

CONNIETIM, It's great to know that every aspect of your interaction with our Five Star Subaru team met your expectations. Providing exceptional service at every touchpoint is something we strive for, and we're delighted that we were able to deliver on that promise during your visit. Your satisfaction is our utmost priority, and we genuinely appreciate your positive feedback. If there's anything else we can do, give us a call at 817-438-1700. Thank you for your kind words and business. Sincerely, Doug Laymon, Sales Manager

April 07, 2024

Ron was great to work with. He asked the right questions to find what I wanted and went the extra mile to find the right vehicle for me. Ron gave me some great options and follo More

by LAINES61
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Yon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Five Star Subaru of Grapevine responded

LAINES61, We are so grateful for your kind endorsement of Ron and Five Star Subaru. Customer satisfaction is the focus at our dealership. Thank you for your business and recognition. Reach us with vehicle concerns any time at 817-438-1700. Thanks again, Doug Laymon, Sales Manager

April 07, 2024

5 Star Grapevine is my go to dealership. Once again they did not disappoint. The car we wanted at a price and plan that worked best for us. Very happy (again) doing business at 5 Star. More

by JKLASH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Five Star Subaru of Grapevine responded

JKLASH, Providing you with the perfect car at the best price and plan is always our aim at Five Star Subaru, and we're glad we could once again meet your needs. Your satisfaction is our priority, and it's fantastic to know that we've hit the mark yet again. Thank you for your loyalty and call us at 817-438-1700 any time. We are here for you. Best regards, Doug Laymon, Sales Manager

April 07, 2024

Our interactions will Nick R. and Bill K. in Sales were great as well as with Brandon F. in Finance! Very professional and in all aspects of our vehicle purchase. More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Five Star Subaru of Grapevine responded

Jim, Thank you for taking the time to share your feedback with us! We're delighted to hear that your interactions with Nick, Bill, and Brandon during your vehicle purchase were exceptional. We are here to help with all of your vehicle needs at Five Star Subaru. Stop by or call 817-438-1700 any time. Let us know how we can help you enjoy your new car. Congratulations! Take care, Doug Laymon, Sales Manager

April 06, 2024

Quick and easy, great techs and advisors. I got everything I needed done and very happy with service More

by lcano89
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Five Star Subaru of Grapevine responded

Lcano89, We really appreciate hearing from you! Thank you for sharing your experience with our Five Star Subaru service department. Reach Lauren and Ryan with questions any time at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

April 06, 2024

Very satisfied with this dealership, its finance staff and its sales staff. This is my 3rd lease vehicle and I would not go anywhere else. Very satisfied. More

by BBSEVIER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, BBSEVIER, on your leased car from Five Star Subaru. We want to hear from you at 817-438-1700 with technical or care questions. We want you to fully enjoy your new Subaru. Thank you, Doug Laymon, Sales Manager

April 05, 2024

Knowledgable, honest, and quick! Lots of great selections of all models to choose from on the lot. More

by Robert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

Five Star Subaru of Grapevine responded

Robert, We appreciate working with you at Five Star Subaru. Let us know how we can help you enjoy your car. Give us a call any time at 817-438-1700. Thank you for your business and feedback. Take care, Doug Laymon, Sales Manager

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