Five Star Subaru of Grapevine

Decent Experience Overall the experience was decent. We had some hiccups with the delivery of the vehicle that made it more stressful than it needed to be. Overall the experience was decent. We had some hiccups with the delivery of the vehicle that made it more stressful than it needed to be. More

Nice, relaxed and easy The dealership was nice and people helpful. Our salesman was knowledgeable and experienced. After talking to us he sent a video of vehicles on the lo The dealership was nice and people helpful. Our salesman was knowledgeable and experienced. After talking to us he sent a video of vehicles on the lot that met our requirements. When we arrived the car was ready, waiting for a test drive. He found exactly what we were looking for at the right price and made the entire experience easy. More

Fantastic experience! From the first time of driving to the dealership for the 3rd time to pick up my Outback, I have nothing but positive to say! Our sales consultant Rut From the first time of driving to the dealership for the 3rd time to pick up my Outback, I have nothing but positive to say! Our sales consultant Rutger Kelsing was very knowledgeable and helpful. Freddie Valdovinos was our finance manager and I have nothing but great things to say about him as well. A great dealership, I can't imagine a better experience!!!! More

Amazing Experience While searching for a new vehicle, I kept being lead to Five Star Subaru. With all of the reviews online, there was no doubt in my mind that I wanted While searching for a new vehicle, I kept being lead to Five Star Subaru. With all of the reviews online, there was no doubt in my mind that I wanted to check this dealership out! Can I just say, I was blown away by the courtesy, respect and kindness I received while working with this dealership. Gary and Tobias we’re both phenomenal at exceeding every expectation that I had. This was truly not like any other car buying experience I had ever been through. And while the car Quality and beauty speaks for it self, (by the way it is amazing) it is truly the people behind the sales at the dealership that make you a life long customer! Thank you Five Star Subaru for taking your customers needs and expectations ti the next level! Gary & Tobias, I can’t say how much I appreciate your kindness! You truly have a customer for life!!! Thank You!!!! More

Consistently Good Service We bought a new Subaru and then came back to purchase a used car after our daughter's car was totaled. Everyone was helpful, friendly and did their be We bought a new Subaru and then came back to purchase a used car after our daughter's car was totaled. Everyone was helpful, friendly and did their best to help us. We appreciate our salesman, Tobias Awoniyi, and his kind, thoughtful demeanor along with the other team members who worked with us. More

Fantastic! Found my dream car on the web's marketplace. The dealer had just received the car and the number of pictures was rather limited. Contacted the dealer Found my dream car on the web's marketplace. The dealer had just received the car and the number of pictures was rather limited. Contacted the dealer through the chat function on their website and within minutes, Mr Cooper was contacting me offering his help. He said he was going to take more pictures but to my amazement I received an actual video detailing the car and the features it contained. I was blown away! Can't get any more personalized than this! Next day I went to test drive the vehicle. Every question was answered in detail, paperwork with further information provided and no pressure was felt. This was the car so placed a deposit and drove the vehicle out of the dealer 24 hours later. The process was smooth and transparent. Everything I can expect from the purchase of an automobile. Subaru of Grapevine is far from where we live and yet there is zero regret we took our business to this location. Thank you to the Subaru Grapevine team for making this transaction completely painless and a dream! More

Amazing Service I had a great experience at this dealership! Helpful staff and were willing to work with me! Shannon was great and I highly recommend seeing her if yo I had a great experience at this dealership! Helpful staff and were willing to work with me! Shannon was great and I highly recommend seeing her if you go here. More

Excellent Customer Service Walked in and Nick, Ron and Freddy made it a pleasurable experience no high pressure sales from start to completing the process. Follow up with to go Walked in and Nick, Ron and Freddy made it a pleasurable experience no high pressure sales from start to completing the process. Follow up with to go over the new features so I will be able get the most out of driving my Outback. Subaru customer for life! More

Several steps above Bill puts a personal touch on all his interactions that is rare. Immediately made me feel comfortable and took the edge off of the typical stress rela Bill puts a personal touch on all his interactions that is rare. Immediately made me feel comfortable and took the edge off of the typical stress related to car buying. I can honestly say that anyone reading this, looking for a great deal and those extra steps above expectations should contact Bill. You won't find anyone better. More

Quick, easy, and professional Great experience with the purchase of our 2020 Outback! Working with Lauren Bayles was a very easy, and efficient process with no red tape. Thank y Great experience with the purchase of our 2020 Outback! Working with Lauren Bayles was a very easy, and efficient process with no red tape. Thank you! More