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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,450 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,450 reviews

January 15, 2020

Five Star’s professional and comprehensive attention and service got my car back in 100% new condition, and much more quickly than I had originally thought! Thanks, Five Star! More

by WRX4ME
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
Jan 16, 2020 -

Five Star Subaru of Grapevine responded

Hello! The team at Subaru of Grapevine was happy to help. Your time is valuable so we will do our best to serve you efficiently every time you visit. When you are in need of service again, please let us know at 817-438-1700. Thank you for sharing your experience and we look forward to seeing you again. Best Regards, Marcus Procter, Service Manager

January 15, 2020

Gary made my purchase very smooth and easy..Great Gary made my purchase very smooth and easy.. Great customer service experience ever received. Thanks to Five star Subaru. I am loving my Outback very More

by Venkata Sivasai K
Recommend Dealer
Yes
Employees Worked With
Gary McCloskey
Jan 16, 2020 -

Five Star Subaru of Grapevine responded

Congratulations, Venkata, and welcome to Subaru of Grapevine! To make certain you fully enjoy your Outback, please give Gary or me a call at 817-4389-1700 when you have questions about its features or care. Thank you for shopping with us and we hope to serve you again. Best Regards, Doug Laymon, Sales Manager

January 14, 2020

Car buying was great experience, Shannon was polite and very helpful, the whole buying process like a breeze, 5 out of 5. highly recommend dealer More

by Jay
Recommend Dealer
Yes
Employees Worked With
Shannon Reust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your recommendation and comments, Jay. Shannon and I would like to continue helping with your vehicle needs and we welcome your questions at 817-438-1700. We hope to serve you again at Subaru of Grapevine. Enjoy your new car. Take Care, Doug Laymon, Sales Manager

January 14, 2020

The service department is awesome. The service manager Marcus is honest and extremely helpful. I trust the entire service and parts departments. Great advice. I would not go to any other dealer for servic More

by Vette Owner
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal
Jan 15, 2020 -

Five Star Subaru of Grapevine responded

Hello! Your feedback and endorsement of Subaru of Grapevine are truly appreciated. Thank you for recognizing our service team and know that we are available at 817-438-1700 for any additional vehicle care concerns. Safe travels and thanks again, Marcus Procter, Service Manager

January 14, 2020

Clay was very helpful in my decision. I bought a used car here. A day later a service light came on. I was worried about asking the dealership to help out with it since I did buy a 12 ye More

by shane38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Five Star Subaru of Grapevine responded

Hello shane38, Your feedback is appreciated and if you would like to reach out to me at dlaymon@subarugrapevine.com I will gladly review your vehicle purchase agreement. You are a valued customer. Please reach out to me anytime. Sincerely, Doug Laymon, Sales Manager

January 14, 2020

Easy Peasy, nice and Breezy! I contacted Darrell at 11 am about the vehicle via phone. He sent me a video he took of the inside and outside of the car. I had a preapproval letter More

by abucher35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Five Star Subaru of Grapevine responded

Thank you abucher35, for your endorsement of Darrell Cooper and Subaru of Grapevine. We are happy to hear you found shopping with us a breeze. Please stay in touch at 817-438-1700. We would like to continue providing you VIP care. Enjoy your new car! Best Regards, Doug Laymon, Sales Manager

January 12, 2020

The service department was quick, friendly, and comfortable! I was greeted as soon as I pulled up. The waiting area was nice. The service was quick! Overall, a great experience. More

by Daneilhill
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal
Jan 13, 2020 -

Five Star Subaru of Grapevine responded

Thank you for visiting the service department at Subaru of Grapevine, Our advisers and techs are available for your calls at 817-438-1700. Knowing you feel comfortable driving your vehicle is important to us. Please stay in touch. Safe travels, Marcus Procter, Service Manager

January 11, 2020

Lauren was excellent High integrity and saved me a lot of time. 'Will highly recommend. The price of the Ascent was very competitive. I will highly recommend Lauren. More

by SCHOOLER588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddie Valdovinos, Lauren Bayles
Jan 13, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your recommendation of Lauren and the sales team at Subaru of Grapevine. To continue serving you, please give us a call at 817-438-1700 any time you have vehicle concerns. You are a valued customer long after the sale. We look forward to seeing you again. Take Care, Doug Laymon, Sales Manager

January 10, 2020

Classism As I have been to this dealership 4 timess!!! my forester is still not fixed if you are a person of color STAY AWAY 4 More

by Mr Reliable
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcus Procter
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2020

Fantastic service!! My Dad was ready to buy a new car and was interested in a Subaru for the first time. Gary was very informative and answered all of our questions throughly. Once the decision to purchase More

by Cholland
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the names but your receptionist staff are great!!, Dee Boyett, Gary McCloskey, Anthony Lombardo
Jan 10, 2020 -

Five Star Subaru of Grapevine responded

Congratulations and welcome to Subaru of Grapevine! Our goal is to continue helping you and your dad enjoy your vehicle. Call us when you have questions about the technology, safety features or its care at 817-438-1700. It is important to us that you both are fully love your Subaru! Thank you for sharing, Doug Laymon, Sales Manager

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