Five Star Nissan of Florence

The rating is soley based on the staff and the fact they were extremely friendly and accommodating. With that said, I was told that the diagnostic fee would be waived if I had my repairs done there. That were extremely friendly and accommodating. With that said, I was told that the diagnostic fee would be waived if I had my repairs done there. That did not happen. Turns out the problem was less than a 20.00 dollar repair needed. I took my car to another establishment and it was determined the one part to the battery ground post they charged me for was not the issue. I was charged almost $300.00 for service. The problem was the positive terminal post that cost less than $20.00 dollars at Advance Auto was bad. So I payed almost $300.00 for the ground post and all the time it was the positive post/ very obvious too was the issue. I ended up fixing it MYSELF it was just that simple. Why the mechanics could not see that was the issue is beyond me. I guess your repairs have to meet a certain theshold before the "No charge for diagnostic" is upheld. Like I said, the staff is really nice. More

Fast and friendly! They were really a great help all around ! around ! More

Danny Myers and his co workers are the best. They are willing to help at anyway possible. willing to help at anyway possible. More

Pleasent courteous efficient helpful smiles gave snacks while you waited while you waited More

Fair and consistence. Worker explained every step and he was very nice and friendly, and presenter. was very nice and friendly, and presenter. More

I was traveling thru the state to TN and my a/c stopped working. I was close to Five Star Nissan so I pulled in. They were able to squeeze me in and run a diagnostic check on my car. Couldn’t find any issu working. I was close to Five Star Nissan so I pulled in. They were able to squeeze me in and run a diagnostic check on my car. Couldn’t find any issues and when they started it back up, the a/c was working. They did a great job of keeping me updated and the waiting area was very comfortable and clean! More

Marquise was a very friendly and not salesman pushy. I told him what I wanted and he did the work and I was approved over the phone. told him what I wanted and he did the work and I was approved over the phone. More

We had one of those complicated deals , Joshua was great , every number I throw at him he takes it to the sales managers, he never complained, never get tired kept smiling all the way throughout the negotia , every number I throw at him he takes it to the sales managers, he never complained, never get tired kept smiling all the way throughout the negotiations until we closed the deal . More

I have always had a great experience with this dealership and the service department the people have always been friendly and concerned. Great people here and the service department the people have always been friendly and concerned. Great people here More

Inquired about a 2016 Nissan Altima description on web site & car gurus were normal and stated car was in good condition. Sent me a video, everything looked good. Negotiated a price and I made the 1 hour site & car gurus were normal and stated car was in good condition. Sent me a video, everything looked good. Negotiated a price and I made the 1 hour trip to Florence. I understand there will be the usual dings and scrapes when dealing with preowned vehicles. Upon a quick visual inspection noticed the front bumper was badly cracked and needed to be completely replace. It was being held together by tape! No mention of this pretty significant factor at any point. The kicker is they said i could pay $500 for them to fix it!! Unbelievable!! Negotiated in bad faith. After the fact had the nerve to say that was reason car was priced so low, even though the fact that the buyer would be looking at a $500-$1000 complete bumper replacement is never mentioned anywhere. It’s stuff like this that makes people dread having to deal with with car dealers. Stay away from this place. More