Five Star Nissan of Florence

Our salesman was very knowledgeable. And helpful. Made sure we was happy with our purchase sure we was happy with our purchase More

My salesman is great and he have excellent customer service skills Mr Myers make you feel welcome service skills Mr Myers make you feel welcome More

not informed of accidents (was not givencarfax time of not informed of accidents (was not givencarfax time of purchase), pieces missing from vehicle ( nissan cap, floor mates which were taken care of rig not informed of accidents (was not givencarfax time of purchase), pieces missing from vehicle ( nissan cap, floor mates which were taken care of right before I left, cowl extensions, rain guard on one window. the inside needed cleaning from markes and dirt on the ceiling which I cleaned myself, misinformation on pricing ( I was told 17,500 out the door than 17,500 plus taxes etc and other things (I was told I could get a second key with the warranty package during a certain period by a manager then told differently by the salesman and over priced (by at least 2k). More

My experience was a wonderful. Josh was absolutely marvelous to work with. Everyone that I had any interactions with was always very pleasant and helpful. marvelous to work with. Everyone that I had any interactions with was always very pleasant and helpful. More

Found a great car at an amazing price. First time buyer so I was nervous about everything, I was helped greatly and everything went smoothly. so I was nervous about everything, I was helped greatly and everything went smoothly. More

My experience at Five Star was great my salesperson was very nice and informative about my needs for the right purchase. I was pleased and very satisfied with my new vehicle. Again thank you Markese for yo very nice and informative about my needs for the right purchase. I was pleased and very satisfied with my new vehicle. Again thank you Markese for your assistance. More

Service department is always friendly and helpful with your vehicle your vehicle More

The General Manager, Travis ( Salesman), Dannie Myers ( Salesman) provided excellent CS. They all made sure that my husband and I were satisfied with our new car. Salesman) provided excellent CS. They all made sure that my husband and I were satisfied with our new car. More

Josh was very nice he asked questions to find out what I was looking for. May me feel comfortable. He just took care of me. was looking for. May me feel comfortable. He just took care of me. More

The rating is soley based on the staff and the fact they were extremely friendly and accommodating. With that said, I was told that the diagnostic fee would be waived if I had my repairs done there. That were extremely friendly and accommodating. With that said, I was told that the diagnostic fee would be waived if I had my repairs done there. That did not happen. Turns out the problem was less than a 20.00 dollar repair needed. I took my car to another establishment and it was determined the one part to the battery ground post they charged me for was not the issue. I was charged almost $300.00 for service. The problem was the positive terminal post that cost less than $20.00 dollars at Advance Auto was bad. So I payed almost $300.00 for the ground post and all the time it was the positive post/ very obvious too was the issue. I ended up fixing it MYSELF it was just that simple. Why the mechanics could not see that was the issue is beyond me. I guess your repairs have to meet a certain theshold before the "No charge for diagnostic" is upheld. Like I said, the staff is really nice. More