Five Star Nissan of Florence

Taken advantage of I only went here because my Toyota Avalon was rear ended and declared total loss. My salesman was very friendly but extremely pushy. He would not l I only went here because my Toyota Avalon was rear ended and declared total loss. My salesman was very friendly but extremely pushy. He would not let me out of his sight. The only time I was alone was in the bathroom. He only showed me 1 car, a 2014 Sentra, he seemed to distract me every time I tried to look car over. I tried several times to leave fully intending to come back the next day. Frank was not having it. After spending over 7 hrs there with absolutely nothing to eat, begging him to please take me home I gave in and purchased car with every warranty they offered. Driving off the lot I and the salesman noticed the Check Tire Pressure light flashing. As it was late, Frank said come back tomorrow. I did and the service mngr told me there was a nail in the tire, it was gouged and the hubcap was cracked. He said they patched the tire even after I asked for a new tire. Car was purchased Sep 9. Yesterday I had to take car back because Check Tire Pressure light flashing again. Svc mngr said all four tires needed 2 lbs of air and everything was fine. Sent me on my way. I drove about 5 miles and light flashing again. I get home and patched tire is flat. I have been waiting all day for tow truck. Every time I called, Frank and Mario were not available. I called again, each time having to explain the situation. Explained my problem for 4th time. This time Frank gets on phone very irritated. At 4:15 a tow truck shows up to take the car. By now, I am upset, crying and told them I could not go right then and my car was not going without me. Frank and Mario promised me a new hubcap, a tailor to sew the front seat, steam clean stains on seat and headliner, Dent Dr to repair scratches on back bumper and several deep scratches all over car. When I took car for these repairs, Dent Dr looked at scratches and said someone had already tried to touch up with paint. The only way he could fix was to repaint and he had never seen a car dealership paint a used car. I had to get Mario involved. He said "They" needed time to arrange all this. I have been waiting 5 weeks. No calls. I feel like they saw a lady coming in alone, an easy target and they swooped in. I am 60 yo on limited income. I repeatedly told Frank the payment was too high. I put $4000 down which I'm sure was their commission. Frank said he made $100. I accept my responsibility in this situation. I will make the car payments. I wonder if Nissan will honor their responsibility. More

My experience was great. The staff was very helpful and friendly. I really enjoyed my experience and would recommend all my friends to go there to purchase their next vehicle The staff was very helpful and friendly. I really enjoyed my experience and would recommend all my friends to go there to purchase their next vehicle. Frank was awesome in helping me with my purchase of my brand new 2016 Altima. More

Wonderful The staff was very caring and professional. My salesperson was Tim and he did all who could to assist me with getting a nice car. I appreciate the res The staff was very caring and professional. My salesperson was Tim and he did all who could to assist me with getting a nice car. I appreciate the respect and the place was nice and clean. The staff is very caring. More

Awesome! Our salesperson, Patrick Ridenhour Jr, is comical, friendly and a sweetheart yet still conducted himself in a professional manner. We'll recommend him Our salesperson, Patrick Ridenhour Jr, is comical, friendly and a sweetheart yet still conducted himself in a professional manner. We'll recommend him every time! More

Great experience I had the best experience ever at a car dealership. I purchased a brand new 2016 Nissan versa. Our salesman William Fryer was very friendly and didn't I had the best experience ever at a car dealership. I purchased a brand new 2016 Nissan versa. Our salesman William Fryer was very friendly and didn't pressure us into buying but helped us decide on the vehicle we wanted. The entire experience was wonderful and I will do more business with them again in the future. More

Excellent Customer Service Lamon Davis went above and beyond to make sure I was satisfied! I'm so happy with my purchase and he definitely worked hard to get me approved. Please Lamon Davis went above and beyond to make sure I was satisfied! I'm so happy with my purchase and he definitely worked hard to get me approved. Please go see him at Five Star Nissan in Florence SC, he ROCKS!!!!! More

New truck purchase experience. Denna Fetrow was very helpful on my new Nissan pickup purchase. I initially phoned the dealership and spoke with her about a Nissan Frontier truck adv Denna Fetrow was very helpful on my new Nissan pickup purchase. I initially phoned the dealership and spoke with her about a Nissan Frontier truck advertised on the Internet. She was very helpful and invited me to come to the dealership and I could test drive a truck. I drove to the dealership, met her and bought the truck. She was very helpful showing me the options etc. I will be back to this dealership for my next purchase. Everyone else at the dealership were very friendly and helpful. Lawrence E. Robbins. More

Do not shop here This place is a rip off , very disappointing service. Guys at the booth used profanity, general manager tries to be a fast talker, finance manager h This place is a rip off , very disappointing service. Guys at the booth used profanity, general manager tries to be a fast talker, finance manager has music so loud while going over paper work, you think you're at a sports bar. More

Most unethical dealership in South Carolina. I expressed interest online in a 2004 Frontier, I was contacted by dealership and made an appointment to see the truck. The day before going to the ap I expressed interest online in a 2004 Frontier, I was contacted by dealership and made an appointment to see the truck. The day before going to the appointment the salesperson contacted me to confirm appointment and stated truck was ready for my inspection and drive test. I drove the 60 miles one way to inspect and drive the truck. When I arrived at the dealership the salesman informed me truck was actually in another state and I would have to purchase the truck before it would be brought to 5 Star of Florence. The next day when paperwork was written price was $1000 more that online quote. After driving truck home at 9 pm on night of delivery I discovered an oil leak the next morning, I was told the truck had undergone 150 point inspection, guess none of those inspections included underneath the vehicle. I have written letters to General Manager of 5 Star of Florence and to Division Vice President of Nissan, Sales & Marketing and Operations U.S. All of these statements are documented in writing. I have no argument with Nissan, it is this dealership that is a stain on the Nissan brand name. Please do your due diligence before you buy for Five Star Nissan of Florence. More

service dept.review I went to see Tabatha for my oil change service. I was able to use a coupon the dealership had sent, so the price was great. The service was done in I went to see Tabatha for my oil change service. I was able to use a coupon the dealership had sent, so the price was great. The service was done in one hour, which pleased me and everyone from Tabatha on down were super nice. More