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Five Star Nissan of Florence
Florence, SC
283 Reviews
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Showing 283 reviews
October 09, 2024
Service department has the worst customer service I’ve ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I wa ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I walked away to de-escalate the situation she followed me and would not get out of my personal space after I repeatedly asked her to. I have been a faithful customer for over 10 years. I am currently awaiting a phone call from the general manager….. I will update the review upon speaking with him. More
by Respect99
Employees Worked With
Kristina Hermon, Nate Green
July 27, 2024
The service department reps are less than hospitable to those who do not resemble them. They are not truthful nor trustworthy. The service department prefers to not assist a problem unless they fix it thei those who do not resemble them. They are not truthful nor trustworthy. The service department prefers to not assist a problem unless they fix it their way creating an avenue for a bigger issue and service bill. I was totally offended by my first and second interaction with the reps. And turned off from using this business for my Nissan vehicle. I’d trust the shade tree mechanic before I trust Five star and their customer service department and reps. More
by My Money is Green
Employees Worked With
Service Department
March 25, 2024
I want to say thank you to Azhana for helping me snag a brand new Nissan Kick. She’s so knowledgeable. My whole experience was enjoyable thanks to her humor and understanding. Thank you girl! You are truly brand new Nissan Kick. She’s so knowledgeable. My whole experience was enjoyable thanks to her humor and understanding. Thank you girl! You are truly amazing ! If you visit Five Star Nissan head straight to the front and ask for Azhana Bethea for real . Now I’m off to do donuts in my new car lol More
by Kenya.morris
Employees Worked With
Azhana Bethea
February 04, 2024
Mrs. Azhana Bethea is an excellent sales person! Mrs. Az was very friendly, informative, and provided great customer service. This was indeed the smoothest car purchasing experience ever! I am a very satisf was very friendly, informative, and provided great customer service. This was indeed the smoothest car purchasing experience ever! I am a very satisfied customer and I'm excited about my new Nissan Altima More
by TaMekia
Employees Worked With
Azhanna Bethea
October 07, 2023
I brought my 2019 Nissan Titan Platinum Reserve in to the dealership to file a Repair Order with Nissan of America for thin paint that is on my truck. I had originally, filed a complaint with Nissan of Amer dealership to file a Repair Order with Nissan of America for thin paint that is on my truck. I had originally, filed a complaint with Nissan of America about the truck's paint being easily chipped when driving on normally paved roads. During my years of ownership, I have been patching paint chips to a degree that the truck's paint looks like chicken poxs. Then one day, I got tired of patching paint chips and I began to think that something may be wrong with paint thickness on the truck. I called Nissan of America's customer service line for assistance. The customer agent instructed me to take the truck to an authorized Nissan Certified Paint and Body Shop for an evaluation of the paint. On August 21, 2023, I brought my truck to Five Star Collision in Florence, SC. Five Star Collision is a Nissan Certified Paint and Body which is located about 58 minutes from my residence in Sumter, SC. My truck's paint was evaluated by Greg Bartlett. He prepared a written report. The paint evaluation noted that the paint on the truck wasn't up to standard (To thin). Furthermore, the report indicated that the whole truck needed to be repainted! Upon completion of the paint evaluation, Mr. Greg Bartlett directed me to bring the evaluation report into the Five Star Nissan of Florence Service Department for the Submission of a Repair Order to Nissan's Warranty Division. I gave the report to the service department person and explained about the trucks paint chipping problem. The service attendant took the report and she told me that the report would be submitted. Weeks later, I was informed by a Nissan of America's customer service agent that the Repair Order wasn't received by Nissan's Warranty Division. Again, I drove all the way back to the Five Star Nissan of Florence dealership's service department to speak to Christy who is the service manager. She in-turn instructed the service attendant to take pictures of the vehicle. After the pictures were taken, I explained to the service agent that I needed a copy of the request for Repair Order that will be sent to Nissan's warranty division. I was give a copy of the order dated September 20, 2023. To no avail, I had learned from Nissan's Customer Service Representative on or about October 2, 2023, that the Five Star Nissan of Florence didn't send the Repair Order (RO) Number to Nissan of America as I told! A Nissan Customer Service Representative spoke to Christy (Service Manger) about the non-submission of the RO. Christy informed the Nissan Customer Service Representative that she didn't have to submit the RO because the paint problem isn't covered by Nissan's Warranty. Christy additionally, informed the Nissan Customer Service Representative that she (Christy) had informed me that my truck's chipping issues isn't covered by Nissan's Warranty. Christy never told me that Nissan's Warranty did not cover their bad paint job. She (Christy) told an untruth. Furthermore, it isn't her decision to make, whether or not Nissan's Warranty Division will cover the correction of the paint noted in the paint evaluation report! Nissan of America's warranty division will make the decision to cover the cost of the needed paint corrections as prescribed and professionally noted by Mr. Greg Bartlett on the preliminary report which was completed on August 21, 2023. It is a shame that professionals fail to tell the truth and delay warranty submissions of customers whom have a right to seek repair authorization from Nissan of America. I will not lay down and take the abuse that I have already suffered from dealing with Five Star Nissan of Florence. It is my wish, that Nissan of America will honor their vehicle warranty. Otherwise, I will seek legal relief from Nissan of America for not honoring their vehicle warranty. Maybe, just maybe my experience at Five Star Nissan of Florence is just an isolated situation, however, Buyers Beware! More
by ray_5785
Employees Worked With
Christy
September 27, 2023
I really needed an affordable care with plenty of safety features. I’ve driven Nissan cars for over 20 years and I’ve been very happy with these cars. Luke Brunson worked hard to get a deal that met my bud features. I’ve driven Nissan cars for over 20 years and I’ve been very happy with these cars. Luke Brunson worked hard to get a deal that met my budget. He was friendly and not a pushing salesman. This was a pleasant experience and I would recommend anyone to work with him to get a great deal. Great job!!! More
by tcampbell
Employees Worked With
Luke Brunson
August 08, 2023
Stopped to look at a Frontier and had a very bad experience. They evaluated my trade in and kept my keys behind the desk. The gave me a price for the vehicle that was way overpriced. I told them I'd experience. They evaluated my trade in and kept my keys behind the desk. The gave me a price for the vehicle that was way overpriced. I told them I'd think about it and they wouldn't give me my keys back. I had to ask 10 times to get my keys back. I left and found they had listed the vehicle for $4k less online. I will never do business with this dealership. I'd give them no star if I could. More
by Heath
Employees Worked With
De Angelo Lee
May 10, 2023
Luke Brunson, is the best! I told him what I was looking for and where I needed to be in a payment and he delivered in every aspect. He was suck a professional, kind and caring I told him what I was looking for and where I needed to be in a payment and he delivered in every aspect. He was suck a professional, kind and caring person. I will be sharing his excellent customer service with anyone looking to purchase. Everyone else involved did a great job as well. Thank you Donna Squires More
by Donna
Employees Worked With
Luke Brunson, Demetric Gandy
April 01, 2023
This is the worst place to possibly take your car I wish that not leaving a star at all was an option. The key to my car was lost and I asked the person I got it from if they ever found their spare to which that not leaving a star at all was an option. The key to my car was lost and I asked the person I got it from if they ever found their spare to which the answer was no. So I called the dealership and told them the key was lost so I would need an entirely new key, programming and all, I needed to know how much it cost, I was told $269. Great. Paid $269 the day before bringing the car in. Car got towed to the dealership since it couldn’t be driven that was $80, it arrived at 10am. I left my job at 11am to go to the dealership since the car was not finished yet and I was being told an additional $225 was owed for programming and was told the car was still being worked on. At 12:10pm I walked to the register and asked how much longer for the programming to be done and if I could pay for it so that I could return to my job as I had spent my entire lunch break sitting in their lobby waiting. I was told “you can’t pay for the service until it is done, they’re having trouble getting the car to register the key it’s going to be at least another hour”. When I stated I had already paid $269 so I was still not understanding why I had to pay an additional $225 but I was willing to if it meant the car would work Nate Green told me that was only for the key to be cut and a new fob which is the parts department and not the service department fee for programming. To that I responded with when I call and say the whole key and fob have been lost how much is it to cut a new one and program it I expect to be told the whole price not just one and they needed to communicate better when some is asking for pricing. I returned to work at 12:30 and received a call that the car was not doing anything and we would be charged $150 / hour to figure out why. I told them I would be back to pick up my car and take it elsewhere since they have messed it up considering the car fully functioned fine, other than missing it’s key, prior to being on their lot. I picked up a car dolly which cost $57 and went to the dealership to get my car. When I got to the dealership someone walked out from the service department to me and asked what I was doing to which I responded “I’m picking up my car that y’all have messed up and can’t do anything with”. Moments later this man pulled up in a black Ford and asked who gave us PERMISSION to come get OUR car because no one told him and he has to be notified if a car is leaving the lot. After getting the car to another person it turns out the car was completely dead which is why it wouldn’t do anything, the key hadn’t been taken out of the packaging it was still sealed, and there was no chip in the key to be programmed to the car. I assume they thought they were gonna try to tell us something else was wrong with the car after paying them $150 to diagnose a “problem” since it’s not the best looking vehicle on the outside. After getting the car back we have discovered that multiple tools have been taken from the vehicle and when we called the dealership we were told “there are no cameras in the back of the building so we can’t see if someone messed with the car”. Long story short we wasted money at this place and lost personal belongings and I took the car to someone else and we got the car fixed, FOR FREE, and were told to sue. More
by Lyndsi Roland
Employees Worked With
Nate Green, Matt Macdonald
