Five Star Ford - Service Center

Where to start I bought a 2006 F350 w/ 180,000 miles. I asked 5 Star to go thru it and recommend all needed repairs. They missed multiple obvious problems and gave t I bought a 2006 F350 w/ 180,000 miles. I asked 5 Star to go thru it and recommend all needed repairs. They missed multiple obvious problems and gave the truck back with the front drivers lug nuts loose. It could have killed my wife and son. The wheel was ruined and it took them 2+ weeks to find a replacement. There is a lack of leadership in the service department. Service advisors stand around and talk about getting drunk while customers wait at the counter just a few feet away. I have been a loyal regular customer since my first Superduty 15 years ago. Now I'm on my 6th Superduty. Unfortunately I have very little confidence in the repairs 5 Star recommends and completes. My relationship with Odie Terry is what keeps me there. I know I can trust him, 100% More

Service is Excellent Four years and I have never had any issues with service here. Ron is my go-to guy most times but you're in good hands with their entire staff. Also lo Four years and I have never had any issues with service here. Ron is my go-to guy most times but you're in good hands with their entire staff. Also loved Charlie the shuttle driver. Friendly, prompt, safe. I'm glad I have this dealership close by! More

I won't take my vehicles anywhere else! I had to take in my 2014 Ford Focus because my check engine light came on. It was late in the day on a Thursday and they were very busy. We were greet I had to take in my 2014 Ford Focus because my check engine light came on. It was late in the day on a Thursday and they were very busy. We were greeted by a very kind gentleman who took our basic information and told us a service writer would be with us shortly. Considering how busy they were, we expected to wait a while. However, our Service Writer, Cameron Worthy was out in less than 2 minutes to introduce himself, find out what was wrong with the car, and get more information. He explained to us, up front, that it'd most likely be Monday before they could even look at it to diagnose the issue. Mr Worthy was extremely nice and polite, listening to our concerns, and assured us that we'd be taken care of. I feel it safe to say that we were in and out within 15 minutes, if not less, and felt totally at ease leaving my car. I called the dealership at 1:30, Monday afternoon, to check on the status of my car and spoke again with Mr. Worthy. I didn't really expect them to have been able to get to it yet but thought I'd check anyway. I was overjoyed to learn that not only had my car's issue been diagnosed, but that the issue was still covered under the warranty, the part had already been replaced, and they were waiting for the transmission department to reset the code and turn off the 'check engine' light. By Tuesday evening, I was back in my car and couldn't be happier! Sadly, I didn't purchase my vehicle at Five Star Ford and previous experience with the other dealership had made me leery and uncomfortable, not only with their rudeness and disrespect, but also their complete incompetence in providing basic vehicle services. From now on, I will never take any of my vehicles anywhere else except Five Star Ford. And when I'm ready to look at getting into another vehicle down the road, I will absolutely be purchasing my vehicle from them! Thank you Five Star Ford and Mr. Cameron Worthy for making this such a pleasant experience! You've gained an extremely satisfied and loyal customer for life!! More

It was a pleasure being at FIVE STAR today I was Wowed by the Customer service. Caleb was great. My car was taken care of in a very short time. I was updated about the problem with the car, w I was Wowed by the Customer service. Caleb was great. My car was taken care of in a very short time. I was updated about the problem with the car, when my car was finished & when the Courtesy Van would be at my office. Thank You! Your Courtesy Van Driver was great. Harry Waymire was pleasant, kind, courteous on time & a really good SAFE driver. I really appreciate that! Not only did he call me at the office to let me know that he had left FIVE STAR, but he called me when he arrived at my office. The Courtesy Van was a good experience! Thank you for good service! More

Awesome service experience with Michael Fitch. Brought my 2015 F150 in to Michael at Five Star Ford for a couple warranty issues (AM radio did not work and sunroof rattle). He did a great job of k Brought my 2015 F150 in to Michael at Five Star Ford for a couple warranty issues (AM radio did not work and sunroof rattle). He did a great job of keeping me updated on the progress. Everyone that I dealt with made me feel like a valued customer. Highly recommend Michael and the team at Five Star NRH! More

My New Service Advisor I had used Stephen Carter as my go to service advisor for some time so I was disappointed that he moved up; but happy that I found someone equally det I had used Stephen Carter as my go to service advisor for some time so I was disappointed that he moved up; but happy that I found someone equally detail oriented. Abby was on top of my service request from the time I dropped it off to the time I picked it up. I had a simple Works package and brake issue and she handled them with professionalism and made sure the shuttle picked me up. I know 5 Star Ford recognizes that over the years and 5 vehicles I purchased that I don't make these reviews unless they are deserved. Abby is now my go to person ... More

Courtesy Van Driver Harry Waymire was my courtesy van driver and he was excellent. He knew the area very well and was friendly and efficient. Since he knew the area, he Harry Waymire was my courtesy van driver and he was excellent. He knew the area very well and was friendly and efficient. Since he knew the area, he used the best route to drop off passengers. More

Sold, Customized and Excited Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best yet and I say it's because of our sales person, Danny Trauth. He has gone above and beyond what was needed to help us find the car, customize it and make us happy. Need a honest, genuine sales person that listens to your needs and wants then does what he can to help out - Danny is the guy! More

Customer care! Excellent customer care! Thank you Michael Fitch and Dean for taking care of my sensor issue the same day! I hope to buy my next truck here in the fut Excellent customer care! Thank you Michael Fitch and Dean for taking care of my sensor issue the same day! I hope to buy my next truck here in the future. More

Great Service I took my vehicle in for warranty repair and Josh took great care of me and my vehicle. The repairs took a bit longer than expected which is understan I took my vehicle in for warranty repair and Josh took great care of me and my vehicle. The repairs took a bit longer than expected which is understandable for how busty they were. Josh kept me updated on the status and never over-promised what they did not deliver. I received my vehicle the day that Josh told me I would most likely get it back and my car is back to it's working condition. Five Star Ford in North Richland Hills has gained a repeat customer through this experience. More