Five Star Ford - Service Center

Andrea was very helpful throughout the whole process. She was able to find us a loaner car when it was found that the sway bar had failed. She promptly called us with status updates and provided us with ver was able to find us a loaner car when it was found that the sway bar had failed. She promptly called us with status updates and provided us with very detailed information every step of the way. More

I went in for service. Was met promply. My info was taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that m taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that my car was ready, I paid and left. I have no problems and was completely satisfied. More

I had to have my 2010 Ford Fusion Hybrid towed into the dealership because it would not start. John was very helpful to me in the entire experience and kept me informed on the status of my car while I was dealership because it would not start. John was very helpful to me in the entire experience and kept me informed on the status of my car while I was out of town. We were getting ready to go on our first road trip in the Fusion Hybrid when this happened and that was very disappointing. Unfortunately, we still don't know what caused the problem that required the car to be towed into the dealership. More

I bought my 09 F150 at in Billingsly Ford in Ardmore Oklahoma (an excellent dealership as well) but I live in Ft Worth so I have had it serviced at 5 Star. James Hopkins is my service rep and he is fri Oklahoma (an excellent dealership as well) but I live in Ft Worth so I have had it serviced at 5 Star. James Hopkins is my service rep and he is friendly, courteous, and knowledgible. The work is done correctly and on time. Every person that I have come into contact with at 5 Star does a fantastic job. I recommend 5 Star to all my friends and I absolutely will not take my truck anywhere else. More

Odie is extremely knowledgeable and most courteous. He often anticipates our needs and offers most helpful and very accurate solutions to our service needs. He leaves no stones unturned. After 1 F150 and often anticipates our needs and offers most helpful and very accurate solutions to our service needs. He leaves no stones unturned. After 1 F150 and 3 F250's as well as the Flex, there is no other service department or service advisor I would change to. More

Chris Adams is the reason I continue to return to Five Star Ford. He delivers excellent customer service. On a recent trip Chris called my third party warranty and arranged for the appropriate services t Star Ford. He delivers excellent customer service. On a recent trip Chris called my third party warranty and arranged for the appropriate services to be covered. It was a zero headache and zero cost for me. More