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Five Star Ford - Service Center

North Richland Hills, TX

4.2
413 Reviews

413 Reviews of Five Star Ford - Service Center

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November 27, 2011

I have given this rating as I was very satisfied with the peersonal service and attention given me by my slesman, Eddie Laquana. This is the second vehicle that I have purchased from Eddie and he was so hel More

by Sherlie Montero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eddie Laquana
February 18, 2011

Just stopped in for a little assistance with our F-150 that we purchased five months ago. Justin Allerheiligen, our salesman, came outside to greet us, tweaked our system, and answered the questions we h More

by nstanley4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin allerheiligen
August 23, 2010

Best car buying experience yet. Jerry Reynolds pointed me to Five Star Ford via E-mail on Monday. I talked to Joshua over the phone for 15 minutes. Went to see the truck on Tuesday afternoon. Signed the pape More

by mbboswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marisa Thompson, Joshua Fichter, Jerry Reynolds
August 09, 2010

I arrived at the service dept. and it was packed - all I needed was someone to look at my tire that was slowly leaking air - it was handled quickly and professionally and at a very reasonable price. I will More

by tamelafherczeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert - Shop Floor Manager
July 12, 2010

I had to have my car serviced at the Ford dealeer in Colorado Springs due to profuse water overflow and odor in the water (I thought was transmission fluid, but turned out to be antifreeze). They flush More

by gelenpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
a Spanish sounding name
July 12, 2010

great customer service, out in a timely manner and everyone was very professional. I will continue to get all my sevice done at 5 Star Ford. 5 star service for 5 Star Ford. I will recommend your deal More

by stevestehlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pankrez
July 08, 2010

Everything was great. the only negative thing I can say is: The car has to be there to be in line. We brought the vehicle up there on Monday and was number 37 in line. It was not worked on until Thursday. More

by stanandnila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
June 22, 2010

Andrea was very helpful throughout the whole process. She was able to find us a loaner car when it was found that the sway bar had failed. She promptly called us with status updates and provided us with ver More

by gainerj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrea Strickland
June 21, 2010

I went in for service. Was met promply. My info was taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that m More

by 1BobbyMyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, Chris Adams
June 18, 2010

I had to have my 2010 Ford Fusion Hybrid towed into the dealership because it would not start. John was very helpful to me in the entire experience and kept me informed on the status of my car while I was More

by patel19961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ashford
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