Back

Five Star Ford - Service Center

North Richland Hills, TX

4.2
413 Reviews

413 Reviews of Five Star Ford - Service Center

Sort by
October 21, 2013

On a recent visit to the service department,I was very pleased to find that Jonathan had returned. Jonathan has been my service advisor on numerous occasions for the three vehicles I have purchased from t More

by CindyCary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 02, 2013

Marissa was great at helping my wife order her Taurus SHO in 2010. She has become a friend since that time. The service department is 5 star all the way. Derek Wayne recently moved to dealership in Kansas More

by Wlawton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 30, 2013

I have had 3 different F150's that I have purchased from 5 star. I trust my service needs to Johnathan! He is always professional, straight up, and prompt on your needs and advice for your vehicle. He More

by 190ctane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 21, 2013

Yesterday I brought in our '08 Ford Escape for some repairs. I had recently had a lower steering shaft u joint replaced by another dealer, who I will NEVER go to again. Jonathan has been my Service Adv More

by SUNSETC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JONATHAN PANKREZ AND FRONT END SERVICE TECH RICHARD
September 03, 2013

Have been a customer for over 18 years, outstanding dealership they always have take care of me. I have purchased 3 new vehicles from 5 Star Ford. The Service Department has always gone above and bey More

by DonnaKennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan and Todd
July 03, 2013

Dropped my truck off at the collision center and still haven't gotten it back! BUT I have been told it would be ready Monday. Called Monday basically got called a liar and it will be ready Tuesday. Called More

by Nickbbb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nathan
January 02, 2013

Had new brakes, rotor turned, hydralic service and new belt. Service Mechanic routed the belt wrong on the engine allowing it to fray against the engine block. Brakes did not work properly. Quality c More

by gieslera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Greene service mechanic Scott Cowen
August 07, 2012

Greg and Tony are the best. My family has worked with these two fine gentlemen 6 times now and we will always come back just to work with them. They treat us fair, and like family. We recommend 5 Star More

by Christyb67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anthony Snyder
January 09, 2012

I TOOK IN MY SONS 2011 F-250 TO GET FUEL FILTERS CHANGED, AND TO HAVE A KEY MADE AND THE KEYS PROGRAMED TO THE TRUCK. THE TRUCKED WAS DROPED OFF AT 7am JAMES TOLD ME THE TRUCK WOULD BE READY IN 2hrs WHEN I C More

by SNIPER1680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
james
December 03, 2011

This was the best experience in buying a truck in 33years.they didn't play games and was very respectful.They didn't waste our time.In the future we will go back to purchase a vehicle. More

by oldtoad59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ollie Jackson