Five Star Ford - Service Center

Jonathan Pankrez is one of the primary reasons we take our car to 5Star. Friendly. Positive. Cares about us as people and always has our best interest at heart. He treats my spouse with respect and expla our car to 5Star. Friendly. Positive. Cares about us as people and always has our best interest at heart. He treats my spouse with respect and explains things clearly. All of our experiences with 5Star from sales to service has been excellent. Customers since 1998. More

5* used to strive to make customers feel welcome, happy 5* always strives to make customers feel welcome, happy and satisfied! The General Manager is awesome! Jonathan Pankrez is SUPER AWESOME! I will m 5* always strives to make customers feel welcome, happy and satisfied! The General Manager is awesome! Jonathan Pankrez is SUPER AWESOME! I will miss Derek Wayne but I am so glad that Jonathan is back! More

This Ford dealership is direct and honest with servicing vehicles. I have been taking my Ford here for years on end. I am so pleased that Jonathan is back as a service advisor. He takes time for his cus vehicles. I have been taking my Ford here for years on end. I am so pleased that Jonathan is back as a service advisor. He takes time for his customers and makes sure your car is taken care of. He verifies that things are done to the customer's liking and fully explains any repairs that need to done. My car is now running smooth. Great , friendly service! Thanks! More

On a recent visit to the service department,I was very pleased to find that Jonathan had returned. Jonathan has been my service advisor on numerous occasions for the three vehicles I have purchased from t pleased to find that Jonathan had returned. Jonathan has been my service advisor on numerous occasions for the three vehicles I have purchased from the dealership. Jonathan has always treated me with great respect and always delivered the very best service and advice. Jonathan obviously cares about his customers and is good at his job. He is a great representative for Five Star Ford and he is one of the main reasons I will continue to be a loyal customer. More

Marissa was great at helping my wife order her Taurus SHO in 2010. She has become a friend since that time. The service department is 5 star all the way. Derek Wayne recently moved to dealership in Kansas in 2010. She has become a friend since that time. The service department is 5 star all the way. Derek Wayne recently moved to dealership in Kansas City atnd those people will be very pleased with the level of service he gives customers. Jonathan does a great job for me since his return to dealership. The service department and sales always give the customer the feeling trat they care. Generally Good Folk More

I have had 3 different F150's that I have purchased from 5 star. I trust my service needs to Johnathan! He is always professional, straight up, and prompt on your needs and advice for your vehicle. He from 5 star. I trust my service needs to Johnathan! He is always professional, straight up, and prompt on your needs and advice for your vehicle. He loves his business and cares about his customers. All of the service staff there are great but Jonathan is my favorite. Ask for him and you won't regret it! More

Yesterday I brought in our '08 Ford Escape for some repairs. I had recently had a lower steering shaft u joint replaced by another dealer, who I will NEVER go to again. Jonathan has been my Service Adv repairs. I had recently had a lower steering shaft u joint replaced by another dealer, who I will NEVER go to again. Jonathan has been my Service Advisor for many years, and I have complete trust in him for anything having to do with our vehicles. I didn't have an appointment, and they still were able to still fit me in. Richard was unable to find any problem, or get the car to duplicate the noise. He actually took the time to drive with me, and check everything just to be sure. The level of care that he provided was outstanding, and did not let me leave until I was sure everything was ok. Since 1990, I have purchased 10 vehicles from Five Star NRH, and have ALWAYS had good results. Every member of the staff go out of their way to make sure that you are taken care of properly, and yesterday was no exception. These are really good people, who provide excellent customer service. More

Have been a customer for over 18 years, outstanding dealership they always have take care of me. I have purchased 3 new vehicles from 5 Star Ford. The Service Department has always gone above and bey dealership they always have take care of me. I have purchased 3 new vehicles from 5 Star Ford. The Service Department has always gone above and beyond to assure my vehicles are fixed right and at a fair price. On the few occasions when something was not fixed correctly or addressed, 5 Star has always made things right. Anymore, I will have difficulty in selecting which Service Advisor to choose from, between Todd, Oddie and Jonathan. I would recommend 5 Star to a customer who wishes to feel like they matter. More

Dropped my truck off at the collision center and still haven't gotten it back! BUT I have been told it would be ready Monday. Called Monday basically got called a liar and it will be ready Tuesday. Called haven't gotten it back! BUT I have been told it would be ready Monday. Called Monday basically got called a liar and it will be ready Tuesday. Called Tuesday, they noticed something they have missed. Told it would be ready Wednesday. Found something else. Got told it would FOR SURE be ready Thursday (today) and my contact guy never returned my phone calls and "left unexpectedly" and should be ready by tomorrow afternoon. TIRED OF THE CAT AND MOUSE GAME! Customer service is so ready to take your vehicle and then run you around and around! I will never use this place again and I would NEVER recommend this place! More

Had new brakes, rotor turned, hydralic service and new belt. Service Mechanic routed the belt wrong on the engine allowing it to fray against the engine block. Brakes did not work properly. Quality c belt. Service Mechanic routed the belt wrong on the engine allowing it to fray against the engine block. Brakes did not work properly. Quality control on service work seems to be lacking. Took back to dealer - another day off work for my daughter, for work to be done correctly. If I hadn't inspected before her return trip to Memphis could have had major damage to car due to belt breakage. More