Five Star Ford - Service Center

Jose has been helping me with my vehicles for years and I would highly recommend him. I have gone to other dealerships and been told that I need very expensive items repaired. I went to Jose and he has the would highly recommend him. I have gone to other dealerships and been told that I need very expensive items repaired. I went to Jose and he has the vehicle checked out and doesn't find the same problems. I really appreciate all he Has done as I keep vehicles for along time and Jose always makes sure I'm in good shape. More

Liz is great. We had our car in for service and accidentally left a very expensive video game in the loaner car. I was there when they reopened and I walked in the door and Liz said Mrs. Flores I h accidentally left a very expensive video game in the loaner car. I was there when they reopened and I walked in the door and Liz said Mrs. Flores I have someone going to the car now. Liz has been with 5 Star for a long time and I have never received anything but top rate rated service from her. Within minutes here came Jacob with the game and my grandkids jackets. I trust 5 Star and the people in all departments and the service is why I always come back. One last thing Vicky that answered my phone call Saturday went above and beyond to help me. She called me back at least twice to let me know that she had spoke with people in the service department and they would be expecting me. Thank you all ! More

Great Service Team We had an awesome experience recently with the service team at 5 Star. There was an issue with a previous recall, Debbie Holliday helped us initiall We had an awesome experience recently with the service team at 5 Star. There was an issue with a previous recall, Debbie Holliday helped us initially, was very, very helpful, as well as polite and respectful in steering us in the right direction. Ron, Service Advisor, then took over. He was simply awesome in getting us the help we need and a fix for our issue. We thank everyone involved for their efforts and kindness. Samantha and Patti More

VEHICLE DIRTIER THEN WHEN I TOOK IT IN Let me start by saying the fixed the problem and Landon was great. But, when we picked up the vehicle it had leaves and tree sap. Was already taking 3 Let me start by saying the fixed the problem and Landon was great. But, when we picked up the vehicle it had leaves and tree sap. Was already taking 3 days just to get a diagnoses done to see what the problem was, so during that time dirt, leaves and tree sap accumulated on my vehicle. reason for the 1 star. More

very disappointing Went for an oil change and got my car back with a scratch on the front bumper. Marcus was very, very kind and helpful, however the person who was taki Went for an oil change and got my car back with a scratch on the front bumper. Marcus was very, very kind and helpful, however the person who was taking my car to the shop decided to take it for a fun ride not knowing that through the syncupdrive I am getting reports about the driving - RPMs, rapid accelerations, ect., then he decided to unplug the device and continued the fun ride. When I called expressing my concern, Marcus was very respectful and understanding and called the shop immediately to plug the syncupdrive back in. Then my car went back to 5Star Ford and it was repaired there the same day, however the paint job was below mediocre with multiple dust particles an primer left on the other panels of the bumper. Ric was very helpful cleaning it up but the overall experience was very disappointing. More

redeeming the Ford brand Five Star Ford is redeeming the Ford brand by being accountable and accommodating with some of the issues they have with the focus. Joshua Fichter GM Five Star Ford is redeeming the Ford brand by being accountable and accommodating with some of the issues they have with the focus. Joshua Fichter GM personally spent 30 min helping me get through a difficult situation, I can tell that he is a customer first kind of manager, and he doesnt try to sugar coat any issues. His candor and willingness to serve me is why Im still considering the Ford brand again on my next purchase. Thanks again Joshua and the Five Star NRH service team! More

Bad customer service When i bought the car, they sold me a random insurance company without me asking, claiming it would cover anything that would happen to the tires and When i bought the car, they sold me a random insurance company without me asking, claiming it would cover anything that would happen to the tires and now that i had an incident with the car i took the car to the dealership and they said they didn’t cover what happened to the tires. I also called the insurance company and they told me it was covered and then after an hour and a half of waiting a man named Cameron Worthy came and told me in a bad manner that he wasn’t going to cover anything because the insurance cover what happened to the tire and because the tire was in such bad shape. He even ask what had happened to the tire and made up a story of what happened to the tire. He said the insurance company only covered glass and nails on the road which is a completely different story of which was told to me when they sold me the insurance. People like these should not respond to the client in this manner when working in customer service. More

Disrespectful and Insulting This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I w This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I went to Five Star Ford was for an airbag recall, and I included simple oil change with tire rotation, which led to a disappointing and embarrassing experience for me. This employee further insulted me by calling me a liar on two occasions, telling me "You are confused", wearing his hat, addressing me by my first name (which he had incorrect) and calling me "Miss". He needs to be moved to a position where he does not have to interact with the public, specifically senior customers. The service department failed to advise me the windshield wipers needed to be replaced, there was some type of "ignition problem", failed to rotate my tires, and stated: "Your battery has failed. You may not get home. We can replace it for $152.00"; however, when AAA arrived, they tested the battery and clearly stated their was nothing wrong with the battery, but there was battery acid leaking from the battery. It was obvious to me battery acid was leaking when AAA raised the hood on my car. I was grossly disappointed that the service department identified my battery problem incorrectly and it was obvious they made no attempt to even clean the battery, nor the cables. If you experience any problem with the service department, please do not subject yourself to being insulted and embarrassed by Johnny Tisdale. More

Outstanding service I visited the service department today, Mr. Nic Peters took car of me and assured me that what I needed was not as critical of what had been told it s I visited the service department today, Mr. Nic Peters took car of me and assured me that what I needed was not as critical of what had been told it saved me money and time. Thanks for your service! More

Great Service to the Max! I went into Five Star Ford (North Richland Hills) yesterday morning with tire problems for my Ford Edge. From the time that I arrived until the servic I went into Five Star Ford (North Richland Hills) yesterday morning with tire problems for my Ford Edge. From the time that I arrived until the service was completed, Nick Hernandez was INCREDIBLE. From helping to find the right tire at the right price and also keeping me informed about the process of ordering the tire and updates until the tire was installed later in the day ... it was a wonderful experience. I'd give Nick alone a 5 star rating. But, that's what I've come to find about the entire Five Star team. More