Five Star Ford - Service Center

I worked with Jim Rich and Kelly Blackwell to purchase my Escape and they were AWESOME! Now I get all my service through Five Star and all the employees I deal with are very friendly. But more than that, t Escape and they were AWESOME! Now I get all my service through Five Star and all the employees I deal with are very friendly. But more than that, they are an HONEST dealership. They don't perform services I don't need, and they have NEVER tried to sell me any service that wasn't necessary. I trust them 100% with my car. I was always leary of dealerships, but the folks at Five Star Ford have earned my loyalty. More

Excellent service by Tam and Jonathon. I will refer my friends to this dealership to purchase and to have service performed. I am really happy with my Fusion. I was driving an Acura TL and will not purc friends to this dealership to purchase and to have service performed. I am really happy with my Fusion. I was driving an Acura TL and will not purchase another More

Labor fees were a little more than I expected; but mechanics need to eat too. Otherwise, I couldn't be more pleased with the service. mechanics need to eat too. Otherwise, I couldn't be more pleased with the service. More

Jonathan is the best service advisor! We have worked with him over the past 6 years and he has always taken care of us. He goes above and beyond what is required. Such a great guy! with him over the past 6 years and he has always taken care of us. He goes above and beyond what is required. Such a great guy! More

I have been going to the service debt. at 5 Star NRH for a several years with my pickups and Lincoln. I have never had a discouraging visit. I would recommend who I deal with to anyone for service or any is a several years with my pickups and Lincoln. I have never had a discouraging visit. I would recommend who I deal with to anyone for service or any issue they may have with there vehicle. More

This was a tough situation that was handled in a very professional and friendly manner by Sean. I was dealing with an issue regarding what warranty service Ford (corporate, not the dealership) was going professional and friendly manner by Sean. I was dealing with an issue regarding what warranty service Ford (corporate, not the dealership) was going to authorize that was getting fairly involved. Sean kept me informed about the status of my repair, arranged a pickup when the repairs were completed and took the time to personally bring out my vehicle and discuss the repair and address any concerns I may have still had. That kind of personal touch makes a big difference to me. I'd also like to say a special thanks to Joe (the technician that actually did the repair on my car). On his own he came out and talked with me while I was picking up the car regarding the repairs he had completed (knowing I was concerned by what limits Ford Corporate had placed on the work authorized). He answered questions and reviewed the detailed work he did, this was HUGE and I wanted to make sure he was recognized for it. More

As a far apparatus manufacturer, when we have an issue with a chassis, it is time critical in needing the repairs done. Jonathan Pankrez understands are needs and ensures that the chassis becomes a top p with a chassis, it is time critical in needing the repairs done. Jonathan Pankrez understands are needs and ensures that the chassis becomes a top priority when we arrive. He continually updates us on the status and when the call comes that it is ready, he has it parked out front, paperwork complete, and ready for us to drive away in it. The work is always first rate and done correctly without hesitation every time. We will always use Five Star Ford for our needs as they have a clear understanding the importance of repairing our fire apparatus chassis. More

I like dealing with Jonathan in the service department, he will shoot straight with you no matter how painful it may be, and work with you when he can. I highly recommend for you to contact Jonathan next he will shoot straight with you no matter how painful it may be, and work with you when he can. I highly recommend for you to contact Jonathan next time you need your car or truck serviced at 5 Star. More

sean billhymer was great he took care of my battery issue he took the time to listen to my problem sean was very nice .the service was fast .thank you mike he took the time to listen to my problem sean was very nice .the service was fast .thank you mike More

I love coming to Five Star Ford to get my service done on my expedition. I have been to many other service places and never did I get the satisfaction I get at Five Star Ford. My service attendant Christophe my expedition. I have been to many other service places and never did I get the satisfaction I get at Five Star Ford. My service attendant Christopher Vasquez is very helpful with knowing what my vehicle needs. Mr. Vasquez has earned my trust with myself and friends. He give good quailty service and I am always leaving with a smile knowing my vehicle want give me trouble thanks to Mr. Vasquez and Five Star Ford. More