Five Star Ford - Service Center

ME & MY FAMILY HAVE BEEN LONG TIME CUSTMERS AT THIS DEALERSHIP BOTH SERVICE & SALES !!!! JAMES HOPKINS WAS OUR SERVICE ADVISER SINCE BEFORE HE HAD STARTED WORKIN FOR FIVE STAR FORD ... HE HAD RETIRE DEALERSHIP BOTH SERVICE & SALES !!!! JAMES HOPKINS WAS OUR SERVICE ADVISER SINCE BEFORE HE HAD STARTED WORKIN FOR FIVE STAR FORD ... HE HAD RETIRED SINCE & WE WERE ADVICED TO GO WITH JOHNNY SINCE JAMES RETIREMENT ... JOHNNY HAS NOY MISSED A BEAT & HAD TREATED US JUST AS WELL AS JAMES HAD ... THIS DEALERSHIP BOTH SERVICE & SALES HAVE TREATED US WITH THE UP MOST RESPECT !!!! WHICH THE MAIN REASON WE ALWAYS KEEP COMING BACK FOR OUR SERVICE & SALES NEEDS !!!! WE LIVE IN BURLESON TEXAS & I WILL NOT DO BUSINESS WITH ANYONE ELSE SERVICE WISE !!!!!! More

Jonathan was extremely friendly and gave me a complete breakdown on the items needed to keep my truck running for another 100k miles. Definitely return. breakdown on the items needed to keep my truck running for another 100k miles. Definitely return. More

Greg & Jonathan got my truck fixed correctly and it cost less than I expected. Very pleased with the service. I'll be back in the future if my truck needs any other repairs. cost less than I expected. Very pleased with the service. I'll be back in the future if my truck needs any other repairs. More

I only came back to NRH location because Jonathan came back. I don't deal with anyone but him. He's the best! He services mine & my mother's cars. back. I don't deal with anyone but him. He's the best! He services mine & my mother's cars. More

The last time I went for service is when I found out Jonathan Pankrez was no longer there. Jonathan had been my service advisor from the day I purchased my Expedition and I knew he would take care of my Jonathan Pankrez was no longer there. Jonathan had been my service advisor from the day I purchased my Expedition and I knew he would take care of my issues. I had my car service that day but never came back. Being Jonathan was no longer there I decided to go elsewhere for service. Then I received a mailer with coupons asking me to bring the vehicle back in for service. So i decided or should I say the 'service engine soon' light made me decide to give Five Star another chance. As I waited to have a service advisor come out to greet me, to my amazement Jonathan walked out to assist me. Thank you for bringing Jonathan back!! I know that he will take very go care of my vehicle and make sure all the issues I reported are fixed to my satisfaction. Welcome back Jonathan!!!!! More

We have purchased pre-owned and new vehicles from Five Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and prof Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and professional manner. They have earned our trust. More

I want to acknowledge and thank Service Advisor Jonathan Pankrez for making an extra effort to recovery from an error. A clerical error resulted in a wrong part being ordered (a left side rear view mirror Pankrez for making an extra effort to recovery from an error. A clerical error resulted in a wrong part being ordered (a left side rear view mirror glass instead of the need right side). Jonathan found the correct part (right side mirror glass) locally, had it at the dealer the next day, and came into work that next day to install it for me even though IT WAS HIS DAY OFF. His friendly diligence is much appreciated. More

Jonathan and Scott took great care of me today - provided friendly customer service, as well as super fast turnaround time. Thanks again guys for the 5 star treatment! A++ friendly customer service, as well as super fast turnaround time. Thanks again guys for the 5 star treatment! A++ More

I have lost count of the number of cars I have purchased from Rick Dike - every single time he goes above and beyond for his customers. No issue is to big and he is an expert in the details. Jonathan is from Rick Dike - every single time he goes above and beyond for his customers. No issue is to big and he is an expert in the details. Jonathan is equally amazing - he and Rick make a GREAT team. A sensor was acting up and Jonathan provided a GREAT solution and helped make what can be a challenge a non issue. He is a ROCK star!!! If you are in the market for a FORD this is the dealership and these guys are the ones to speak with. More

Jonathan Pankrez was very helpful. I had a coupon for The Works Oil change for $39.95. When he realized it was my first oil change, he told me it would only be $29.95 since that's Ford's policy for the first Works Oil change for $39.95. When he realized it was my first oil change, he told me it would only be $29.95 since that's Ford's policy for the first oil change. I was very impressed because I didn't think he had to share that info with me. He was very personable and spent time trying to talk to my son. More