Five Star Ford - Service Center

I only came back to NRH location because Jonathan came back. I don't deal with anyone but him. He's the best! He services mine & my mother's cars. back. I don't deal with anyone but him. He's the best! He services mine & my mother's cars. More

The last time I went for service is when I found out Jonathan Pankrez was no longer there. Jonathan had been my service advisor from the day I purchased my Expedition and I knew he would take care of my Jonathan Pankrez was no longer there. Jonathan had been my service advisor from the day I purchased my Expedition and I knew he would take care of my issues. I had my car service that day but never came back. Being Jonathan was no longer there I decided to go elsewhere for service. Then I received a mailer with coupons asking me to bring the vehicle back in for service. So i decided or should I say the 'service engine soon' light made me decide to give Five Star another chance. As I waited to have a service advisor come out to greet me, to my amazement Jonathan walked out to assist me. Thank you for bringing Jonathan back!! I know that he will take very go care of my vehicle and make sure all the issues I reported are fixed to my satisfaction. Welcome back Jonathan!!!!! More

We have purchased pre-owned and new vehicles from Five Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and prof Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and professional manner. They have earned our trust. More

I want to acknowledge and thank Service Advisor Jonathan Pankrez for making an extra effort to recovery from an error. A clerical error resulted in a wrong part being ordered (a left side rear view mirror Pankrez for making an extra effort to recovery from an error. A clerical error resulted in a wrong part being ordered (a left side rear view mirror glass instead of the need right side). Jonathan found the correct part (right side mirror glass) locally, had it at the dealer the next day, and came into work that next day to install it for me even though IT WAS HIS DAY OFF. His friendly diligence is much appreciated. More

Jonathan and Scott took great care of me today - provided friendly customer service, as well as super fast turnaround time. Thanks again guys for the 5 star treatment! A++ friendly customer service, as well as super fast turnaround time. Thanks again guys for the 5 star treatment! A++ More

I have lost count of the number of cars I have purchased from Rick Dike - every single time he goes above and beyond for his customers. No issue is to big and he is an expert in the details. Jonathan is from Rick Dike - every single time he goes above and beyond for his customers. No issue is to big and he is an expert in the details. Jonathan is equally amazing - he and Rick make a GREAT team. A sensor was acting up and Jonathan provided a GREAT solution and helped make what can be a challenge a non issue. He is a ROCK star!!! If you are in the market for a FORD this is the dealership and these guys are the ones to speak with. More

Jonathan Pankrez was very helpful. I had a coupon for The Works Oil change for $39.95. When he realized it was my first oil change, he told me it would only be $29.95 since that's Ford's policy for the first Works Oil change for $39.95. When he realized it was my first oil change, he told me it would only be $29.95 since that's Ford's policy for the first oil change. I was very impressed because I didn't think he had to share that info with me. He was very personable and spent time trying to talk to my son. More

I worked with Jim Rich and Kelly Blackwell to purchase my Escape and they were AWESOME! Now I get all my service through Five Star and all the employees I deal with are very friendly. But more than that, t Escape and they were AWESOME! Now I get all my service through Five Star and all the employees I deal with are very friendly. But more than that, they are an HONEST dealership. They don't perform services I don't need, and they have NEVER tried to sell me any service that wasn't necessary. I trust them 100% with my car. I was always leary of dealerships, but the folks at Five Star Ford have earned my loyalty. More

Excellent service by Tam and Jonathon. I will refer my friends to this dealership to purchase and to have service performed. I am really happy with my Fusion. I was driving an Acura TL and will not purc friends to this dealership to purchase and to have service performed. I am really happy with my Fusion. I was driving an Acura TL and will not purchase another More

Labor fees were a little more than I expected; but mechanics need to eat too. Otherwise, I couldn't be more pleased with the service. mechanics need to eat too. Otherwise, I couldn't be more pleased with the service. More