Five Star Ford - Service Center

Johnnie Tisdale is one the most honest and caring people I have ever met professionally or personally. He takes a sincere interest in making sure the vehicle is serviced correctly the first time. He is wi I have ever met professionally or personally. He takes a sincere interest in making sure the vehicle is serviced correctly the first time. He is willing and able to give his own time and expertise to make small service repairs so that the customer is completely satisfied with the visit. His knowledge as a Service Adviser is quite deep and what he doesn't know himself he is willing to research it or ask a fellow employee for assistance. He is the key reason I will return to this dealership for service on my truck. I reside much closer to another Ford dealership but will gladly make the trip to 5 Star Ford for my service needs. More

Jonathan did a great job of taking care of my warranty issue in a very timely manner and kept me updated at all times on what was happening. I appreciated his professionalism and communication. issue in a very timely manner and kept me updated at all times on what was happening. I appreciated his professionalism and communication. More

Jessy was very courteous and professional. Great service! The wait time was minimal. I was contacted right after the vehicle service was finished. The pickup process was very quick. Thank you. service! The wait time was minimal. I was contacted right after the vehicle service was finished. The pickup process was very quick. Thank you. More

Jessy was very friendly and informative during my service visit. He informed me of my options to make the repair. I am very satisfied with his service. visit. He informed me of my options to make the repair. I am very satisfied with his service. More

The service man(Jonathan Pankrez) was very helpful with my experience in the service of getting my car serviced, he kept me informed every step of the process and made sure I was completely satisfied with my experience in the service of getting my car serviced, he kept me informed every step of the process and made sure I was completely satisfied with the work done. thank you Five Star Ford for having a great employee that is very helpful. More

I have bought 3 F-150's within the 6 years from this dealership and every time I have brought my vehicle in for service they have gone to the extreme to provide excellent customer service. Mr Ron Greene dealership and every time I have brought my vehicle in for service they have gone to the extreme to provide excellent customer service. Mr Ron Greene has been very helpful with my recent issues on mr truck, this person knows what he is doing. Anytime I go I try to find him to assist me with the work. Five Star Ford is an excellent place to buy vehicles, great employees through-out the company! More

I called 5 Star Ford for service on a brand new vehicle I had not purchased from them. Johnny was friendly and helpful. He set up an appointment for me and met me outside the day of my appointment. He listen had not purchased from them. Johnny was friendly and helpful. He set up an appointment for me and met me outside the day of my appointment. He listened to my concerns, helped me secure a rental car and transfer my children's car seats from my vehicle to the rental. The service work was completed in 1 day to my satisfaction and again when picking up my vehicle Johnny helped me transfer my car seats and children into my vehicle. Upon arrival both times I was greeted by name with a smile and a handshake. The work was completed in a timely fashion and to my satisfaction. I will use 5 Star Ford for service repairs, if needed, in the future. More

ME & MY FAMILY HAVE BEEN LONG TIME CUSTMERS AT THIS DEALERSHIP BOTH SERVICE & SALES !!!! JAMES HOPKINS WAS OUR SERVICE ADVISER SINCE BEFORE HE HAD STARTED WORKIN FOR FIVE STAR FORD ... HE HAD RETIRE DEALERSHIP BOTH SERVICE & SALES !!!! JAMES HOPKINS WAS OUR SERVICE ADVISER SINCE BEFORE HE HAD STARTED WORKIN FOR FIVE STAR FORD ... HE HAD RETIRED SINCE & WE WERE ADVICED TO GO WITH JOHNNY SINCE JAMES RETIREMENT ... JOHNNY HAS NOY MISSED A BEAT & HAD TREATED US JUST AS WELL AS JAMES HAD ... THIS DEALERSHIP BOTH SERVICE & SALES HAVE TREATED US WITH THE UP MOST RESPECT !!!! WHICH THE MAIN REASON WE ALWAYS KEEP COMING BACK FOR OUR SERVICE & SALES NEEDS !!!! WE LIVE IN BURLESON TEXAS & I WILL NOT DO BUSINESS WITH ANYONE ELSE SERVICE WISE !!!!!! More

Jonathan was extremely friendly and gave me a complete breakdown on the items needed to keep my truck running for another 100k miles. Definitely return. breakdown on the items needed to keep my truck running for another 100k miles. Definitely return. More

Greg & Jonathan got my truck fixed correctly and it cost less than I expected. Very pleased with the service. I'll be back in the future if my truck needs any other repairs. cost less than I expected. Very pleased with the service. I'll be back in the future if my truck needs any other repairs. More