Five Star Ford - Service Center

Sean was extremely polite, knowledgeable, professional, and affective with his prompt handling of my need. I welcome his ability to be cordial and sensitive to a customer's need without question. and affective with his prompt handling of my need. I welcome his ability to be cordial and sensitive to a customer's need without question. More

I think it's fair to say that I have had some issues in the past with either the level of service or the responsiveness of the advisor assisting me BUT NOT TODAY. From my arrival I was met promptly (it in the past with either the level of service or the responsiveness of the advisor assisting me BUT NOT TODAY. From my arrival I was met promptly (it always bothers me when the service advisors sit behind the glass and look at me when they know I'm waiting for service) and my service needs were noted and written up promptly. I had a small issue with my weather stripping that Jonathan fixed right off the bat and he even noticed my Disabled Veteran plates and thanked me for my service. I didn't wait more than 10 minutes for the shuttle driver and Harry even stopped by the drive thru because I hadn't had breakfast yet. Jonathan gave me an update phone call around noon and then promptly sent the shuttle back for me when the car was ready. He provided all I asked for in a service advisor as he was prompt, responsive and even respectful and all I had to do was show up. More

The service was very professional, timely and the service representative was very informative. He listened to my concerns and alerted me to some very significant recalls that my vehicle was in need of. The representative was very informative. He listened to my concerns and alerted me to some very significant recalls that my vehicle was in need of. They did the recall work and oil change within a couple of hours and I was on my way. Very comfortable waiting area and amentities for the wait. More

Johnnie Tisdale is one the most honest and caring people I have ever met professionally or personally. He takes a sincere interest in making sure the vehicle is serviced correctly the first time. He is wi I have ever met professionally or personally. He takes a sincere interest in making sure the vehicle is serviced correctly the first time. He is willing and able to give his own time and expertise to make small service repairs so that the customer is completely satisfied with the visit. His knowledge as a Service Adviser is quite deep and what he doesn't know himself he is willing to research it or ask a fellow employee for assistance. He is the key reason I will return to this dealership for service on my truck. I reside much closer to another Ford dealership but will gladly make the trip to 5 Star Ford for my service needs. More

Jonathan did a great job of taking care of my warranty issue in a very timely manner and kept me updated at all times on what was happening. I appreciated his professionalism and communication. issue in a very timely manner and kept me updated at all times on what was happening. I appreciated his professionalism and communication. More

Jessy was very courteous and professional. Great service! The wait time was minimal. I was contacted right after the vehicle service was finished. The pickup process was very quick. Thank you. service! The wait time was minimal. I was contacted right after the vehicle service was finished. The pickup process was very quick. Thank you. More

Jessy was very friendly and informative during my service visit. He informed me of my options to make the repair. I am very satisfied with his service. visit. He informed me of my options to make the repair. I am very satisfied with his service. More

The service man(Jonathan Pankrez) was very helpful with my experience in the service of getting my car serviced, he kept me informed every step of the process and made sure I was completely satisfied with my experience in the service of getting my car serviced, he kept me informed every step of the process and made sure I was completely satisfied with the work done. thank you Five Star Ford for having a great employee that is very helpful. More

I have bought 3 F-150's within the 6 years from this dealership and every time I have brought my vehicle in for service they have gone to the extreme to provide excellent customer service. Mr Ron Greene dealership and every time I have brought my vehicle in for service they have gone to the extreme to provide excellent customer service. Mr Ron Greene has been very helpful with my recent issues on mr truck, this person knows what he is doing. Anytime I go I try to find him to assist me with the work. Five Star Ford is an excellent place to buy vehicles, great employees through-out the company! More

I called 5 Star Ford for service on a brand new vehicle I had not purchased from them. Johnny was friendly and helpful. He set up an appointment for me and met me outside the day of my appointment. He listen had not purchased from them. Johnny was friendly and helpful. He set up an appointment for me and met me outside the day of my appointment. He listened to my concerns, helped me secure a rental car and transfer my children's car seats from my vehicle to the rental. The service work was completed in 1 day to my satisfaction and again when picking up my vehicle Johnny helped me transfer my car seats and children into my vehicle. Upon arrival both times I was greeted by name with a smile and a handshake. The work was completed in a timely fashion and to my satisfaction. I will use 5 Star Ford for service repairs, if needed, in the future. More