Five Star Ford - Service Center

Jonathan not only makes sure that I get the best service but also looks out for me if my vehicle is under warranty or not. He goes the extra mile to make sure I am taken care of. I will always bring my Fo but also looks out for me if my vehicle is under warranty or not. He goes the extra mile to make sure I am taken care of. I will always bring my Fords to Jonathan at 5 Star Ford More

On Oct. 25th of this year (2013) I brought my 2011 Ford Fiesta in for service. Over the past year (Oct 2012-Oct 2013) I had taken my car to another Ford dealership (not worth mentioning) because on cold d Fiesta in for service. Over the past year (Oct 2012-Oct 2013) I had taken my car to another Ford dealership (not worth mentioning) because on cold days It was difficult to start and on two occasions the transmission locked. I was told over and over that there was no problem detected. It was suggested (by an outside source) I take my car to Five Star Ford in N. Richland Hills. I called and made an appointment with Todd McDorman to bring my car in for diognostic check. Todd listened patiently to my concerns and assured me that they (Five Star) would look into every possiblity. They also provided a loner car for me to use at no cost. Within 2-3 hours Todd called to let me know that they were able to pin point the problem and that it had been corrected. I can now say, with a simile on my face, that I have had no cold weather/hot weather problems since. I highly recommend Five Star in North Richland Hills for all new or used vehicle servicing. More

I took my 2013 F150 FX2 in to get serviced and was lucky to get Jonathan Pankrez to help me through the process. Jonathan took care of me and took the extra time to answer all my questions and made me feel to get Jonathan Pankrez to help me through the process. Jonathan took care of me and took the extra time to answer all my questions and made me feel like I was a value customer. I recommend everyone to see Jonathan because you will not be disappointed. More

I had an incident with an apartment complex and their tiny parking spots and lets just say there was some damage to the side of my truck so I contacted the collision center and spoke with Duck. This was tiny parking spots and lets just say there was some damage to the side of my truck so I contacted the collision center and spoke with Duck. This was the first time I have ever had to do business with the collision center and Duck was fantastic he made my experience great and my truck was fixed perfectly and it looks the same as it did the day i bought it. Duck went above and beyond for me and made me feel great about the collision center as a department and even though I hope I never need to take my vehicle back to the collision center if I do at least I know that Duck will take care of me. More

Very happy that Jonathan is back! Most knowledgeable service advisor, and always takes good care of my car. We missed him when he was gone. service advisor, and always takes good care of my car. We missed him when he was gone. More

Always a pleasure to deal with Jonathan Pankrez. Not only is he has helped me the past 7 yrs, he is one I can trust to help me with anything and on timely manner. Good communication skills which is imp only is he has helped me the past 7 yrs, he is one I can trust to help me with anything and on timely manner. Good communication skills which is important to me and always is there to assist when needed. Such an asset to the company. More

Jonathan always does a great job. He answers all our question. If we don't understand the invoice he always explains it to us. He makes us feel like he takes care of us like he would his own family. We question. If we don't understand the invoice he always explains it to us. He makes us feel like he takes care of us like he would his own family. We always get our vehicle back when promised.Feel like Jonathan goes the extra mile.The atmosphere seems more friendly since Robert Morgan has become Service Director. More

Sean was extremely polite, knowledgeable, professional, and affective with his prompt handling of my need. I welcome his ability to be cordial and sensitive to a customer's need without question. and affective with his prompt handling of my need. I welcome his ability to be cordial and sensitive to a customer's need without question. More

I think it's fair to say that I have had some issues in the past with either the level of service or the responsiveness of the advisor assisting me BUT NOT TODAY. From my arrival I was met promptly (it in the past with either the level of service or the responsiveness of the advisor assisting me BUT NOT TODAY. From my arrival I was met promptly (it always bothers me when the service advisors sit behind the glass and look at me when they know I'm waiting for service) and my service needs were noted and written up promptly. I had a small issue with my weather stripping that Jonathan fixed right off the bat and he even noticed my Disabled Veteran plates and thanked me for my service. I didn't wait more than 10 minutes for the shuttle driver and Harry even stopped by the drive thru because I hadn't had breakfast yet. Jonathan gave me an update phone call around noon and then promptly sent the shuttle back for me when the car was ready. He provided all I asked for in a service advisor as he was prompt, responsive and even respectful and all I had to do was show up. More

The service was very professional, timely and the service representative was very informative. He listened to my concerns and alerted me to some very significant recalls that my vehicle was in need of. The representative was very informative. He listened to my concerns and alerted me to some very significant recalls that my vehicle was in need of. They did the recall work and oil change within a couple of hours and I was on my way. Very comfortable waiting area and amentities for the wait. More