Five Star Ford - Service Center

my wife and I were treated with the respect and my wife and I were treated with the respect and appreciation of a friend of family member, we are not deserving of this and are truly customer's for my wife and I were treated with the respect and appreciation of a friend of family member, we are not deserving of this and are truly customer's for life. From the time we entered the dealership Mr. Packs team of professionals exceeded our every expectation, from the cost, to the service and all necessary repairs. I believe that this is an automotive shop that I could send my wife and not worry about this team selling her or repairing anything that is not needed. GOD bless the Mr. Packs family and family of employees. More

Ron kept me informed of the status of my truck, noticed a discrepancy in the labor rate and fixed it (cheaper for me). Ron is very personable and I will ask for him by name in the future. discrepancy in the labor rate and fixed it (cheaper for me). Ron is very personable and I will ask for him by name in the future. More

Excellent service - ready when I arrived at appointed time - service order completed in minutes - and ride home scheduled immediately. Truck was ready within 2 hours and van picked me up for return to time - service order completed in minutes - and ride home scheduled immediately. Truck was ready within 2 hours and van picked me up for return to dealership. Everything was finished even got a car wash. My experience with 5-Star Ford has always been exceptional. More

I have purchased three vehicles from 5 Star Ford in NRH. One of those vehicles is a 2013 Focus. This is a certified pre-owned that developed a transmission issue (come to find out it is a common problem). J One of those vehicles is a 2013 Focus. This is a certified pre-owned that developed a transmission issue (come to find out it is a common problem). Jonathan took great care of me when I needed to bring the car in. I had a loaner waiting and was in and out in no time. I had dealt with Jonathan previously and he has proven to be very consistent, honest and accurate. All of my experiences with 5 Star have been exceptional. They are the real deal. More

Best service writer ever...friendly, knowledgeable, and professional. Was told the car wash was shut down due to weather but otherwise would run car thru. Like to use dealer for oil change so a record of s professional. Was told the car wash was shut down due to weather but otherwise would run car thru. Like to use dealer for oil change so a record of service is on file for warranty also like the fact they use genuine ford oil and parts for service. More

Ron Greene is a true professional. I called him while driving back from a business trip. I explained that my vehicle needed to be serviced, but that I had a very short time frame in which to do this befo driving back from a business trip. I explained that my vehicle needed to be serviced, but that I had a very short time frame in which to do this before another meeting. Ron said to come on in which I did. He got yhe truck serviced and me out the door with 30 minutes to spare. Ron has been my service advisor on 3 vehicles. Not only has he become a trusted professional he is also a trusted friend. More

The service I received was exemplary!! Ron Greene went above and beyond to ensure my truck was properly fixed and worked with Robert Morgan and Ford Corporate to help cover the repair. Ron is very profes above and beyond to ensure my truck was properly fixed and worked with Robert Morgan and Ford Corporate to help cover the repair. Ron is very professional, knowledgeable and courteous......a 5-star employee! He would make a great service manager! Robert Morgan also went above and beyond. I truly appreciated all his help and professional guidance regarding issues with our truck. He is also a 5-star employee! Five Star Ford is THEE BEST dealership we have dealt with......ever!!! More

The overall experience at this Service Center was excellent. Jonathan was helpful, friendly, and professional and made me feel comfortable leaving my vehicle with him to get taken care of. excellent. Jonathan was helpful, friendly, and professional and made me feel comfortable leaving my vehicle with him to get taken care of. More

I have purchased and serviced my vehicles at Five Star Ford for over 10 years. And I have used Jonathan for more than that, even following him from another Ford dealership. Jonathan is always quick to po Ford for over 10 years. And I have used Jonathan for more than that, even following him from another Ford dealership. Jonathan is always quick to point out areas of concern and works with me to keep my vehicle maintenance as pain free as possible. Both Five Star and Jonathan have shown me superior service and value. M. Dymond More

If it wasn't for Jonathan Pankrez coming back to 5 star ford I would not use the service center anymore. Jonathan is by far the best service advisor around. star ford I would not use the service center anymore. Jonathan is by far the best service advisor around. More