Five Star Ford - Service Center

We've recently moved back to N. Richland Hills. We were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an immediate problem. We drove into the Ford dealership. (We lived in Houston when we purchased the car, but had bought our Explorer from Five Star years before.) The gentleman who came to our window saw the message and right away went for Ron Baron. Ron immediately gave us the feeling he was concerned about our problem. (Even though the place was full of cars needing servicing before Christmas travel.) He investigated and worked a few minutes. He could have insisted we leave the car for a couple of days, but didn't. He assured us they would do everything they could to get us on the road with a working navigation system. When things he tried didn't fix the problem, he brought in another employee, Jonathan Pankrez. We recognized Jonathan, who had helped us when we bought our Explorer. Five Star service was so exceptional then, too. Jonathan worked at finding a way to help us. He was persistent and refused to give up. He was professional, knowledgeable and extremely personable. But maybe his greatest trait was he cared. Thanks to that, we didn't have to miss a day of seeing our granddaughter meet Cinderella. These two men should be trainers of all your employees. We were impressed. Wayne and Dianne Carroll More

What a great experience. Need new tires and was directed to Jonathan Pankrez for assistance, Jonathan took the time to question my needs in order to assess the best product. The tires are exceptional and to Jonathan Pankrez for assistance, Jonathan took the time to question my needs in order to assess the best product. The tires are exceptional and the ride is like night and day from my previous tires. Jonathan is a true professional and you now have a life-long customer. Please pass on a "job well done" to Jonathan. George Torres Jr. More

Called and scheduled a wash and reapplication of paint protection. Jonathan looked at my home address, noted I came from Arlington and told me he would try to get it finished before 5. He called about 1p protection. Jonathan looked at my home address, noted I came from Arlington and told me he would try to get it finished before 5. He called about 1pm and said it was ready. That's taking care of the customer. Great job! More

my wife and I were treated with the respect and my wife and I were treated with the respect and appreciation of a friend of family member, we are not deserving of this and are truly customer's for my wife and I were treated with the respect and appreciation of a friend of family member, we are not deserving of this and are truly customer's for life. From the time we entered the dealership Mr. Packs team of professionals exceeded our every expectation, from the cost, to the service and all necessary repairs. I believe that this is an automotive shop that I could send my wife and not worry about this team selling her or repairing anything that is not needed. GOD bless the Mr. Packs family and family of employees. More

Ron kept me informed of the status of my truck, noticed a discrepancy in the labor rate and fixed it (cheaper for me). Ron is very personable and I will ask for him by name in the future. discrepancy in the labor rate and fixed it (cheaper for me). Ron is very personable and I will ask for him by name in the future. More

Excellent service - ready when I arrived at appointed time - service order completed in minutes - and ride home scheduled immediately. Truck was ready within 2 hours and van picked me up for return to time - service order completed in minutes - and ride home scheduled immediately. Truck was ready within 2 hours and van picked me up for return to dealership. Everything was finished even got a car wash. My experience with 5-Star Ford has always been exceptional. More

I have purchased three vehicles from 5 Star Ford in NRH. One of those vehicles is a 2013 Focus. This is a certified pre-owned that developed a transmission issue (come to find out it is a common problem). J One of those vehicles is a 2013 Focus. This is a certified pre-owned that developed a transmission issue (come to find out it is a common problem). Jonathan took great care of me when I needed to bring the car in. I had a loaner waiting and was in and out in no time. I had dealt with Jonathan previously and he has proven to be very consistent, honest and accurate. All of my experiences with 5 Star have been exceptional. They are the real deal. More

Best service writer ever...friendly, knowledgeable, and professional. Was told the car wash was shut down due to weather but otherwise would run car thru. Like to use dealer for oil change so a record of s professional. Was told the car wash was shut down due to weather but otherwise would run car thru. Like to use dealer for oil change so a record of service is on file for warranty also like the fact they use genuine ford oil and parts for service. More

Ron Greene is a true professional. I called him while driving back from a business trip. I explained that my vehicle needed to be serviced, but that I had a very short time frame in which to do this befo driving back from a business trip. I explained that my vehicle needed to be serviced, but that I had a very short time frame in which to do this before another meeting. Ron said to come on in which I did. He got yhe truck serviced and me out the door with 30 minutes to spare. Ron has been my service advisor on 3 vehicles. Not only has he become a trusted professional he is also a trusted friend. More

The service I received was exemplary!! Ron Greene went above and beyond to ensure my truck was properly fixed and worked with Robert Morgan and Ford Corporate to help cover the repair. Ron is very profes above and beyond to ensure my truck was properly fixed and worked with Robert Morgan and Ford Corporate to help cover the repair. Ron is very professional, knowledgeable and courteous......a 5-star employee! He would make a great service manager! Robert Morgan also went above and beyond. I truly appreciated all his help and professional guidance regarding issues with our truck. He is also a 5-star employee! Five Star Ford is THEE BEST dealership we have dealt with......ever!!! More