Five Star Ford - Service Center

Great service center and great sales. Been doing business with same service and sales guys for over 13 years. Would recommend this dealership to others. with same service and sales guys for over 13 years. Would recommend this dealership to others. More

I was very frustrated with my Sync/Bluetooth system and made a reservation to see what was going wrong. When I arrived it was quite busy, but I was eventually assigned to Jonathan to facilitate my service made a reservation to see what was going wrong. When I arrived it was quite busy, but I was eventually assigned to Jonathan to facilitate my service need. I could not be happier. Jonathon explained to me the software issue with my current version. He explained to me the software update would take about 20 minutes and 20 minutes later my name was called. He and I went to my vehicle and he explained the benefits I will enjoy via the new update. He was terrific! More

Brought car in for oil change and wiper blades. I asked Jonathan to look car over for any other repairs that might be needed. There were several things found that needed to be repaired, I gave my approval Jonathan to look car over for any other repairs that might be needed. There were several things found that needed to be repaired, I gave my approval on noted repairs they were completed in a timely manor while I waited, Jonathan was friendly, knowledgeable, and was able to explain repairs so I was able to understand. More

I have been doing business with Five Star for a lot of years. Jonathan has been the service rep. for almost the entire time. I have had my wife's 2009 Lincoln and my 2003 F150 serviced by Five Star since years. Jonathan has been the service rep. for almost the entire time. I have had my wife's 2009 Lincoln and my 2003 F150 serviced by Five Star since purchase. Jonathan makes sure that I am aware of all the upcoming time type maintenance in plenty of time to make plans for the next visit. He always ensures that our vehicles are ready when promised. He consistently goes the extra distance to ensure that my wife and I are completely satisfied with the service that Five Star provides. More

I bought my first new Ford in late November 2013 with 4 miles on it. Shortly after buying it I noticed that the transmission didn't shift quite right when cold so I took it in for service... no big deal - miles on it. Shortly after buying it I noticed that the transmission didn't shift quite right when cold so I took it in for service... no big deal - new car, can expect some minor issues. This was with around 250 miles or so. The tech found that the transmission was improperly filled from the factory (no idea how much - they wouldn't tell me), but I was told they topped it off and all was golden. The VERY NEXT morning the transmission started acting up again. I called Ron immediately and let him know that it was still acting up, but since we were expecting a major ice storm I didn't take it right in. After the storm had cleared I took it in again for them to look at and this time I was told "we can't feel anything wrong" AND "they all do that". Which is it?? I have now driven several other new 2014 Fusions identical to mine and guess what? NONE of them "do that". Not one. The problem with the transmission is now getting much worse - enough so that I don't trust the car enough to take it on an upcoming business trip - the ENTIRE reason I bought the car. Where it used to simply "hang" between 2-3 gear, it now falls into neutral for a couple seconds before sliding into third gear. Its gotten bad enough that my wife noticed it from the passenger seat. I personally believe the transmission was damaged by the low fluid level and that the dealer knows it. I also believe that they are hoping that I will accept a broken car and just "go away". Very disappointed with Five Star Ford. More

They did an oil change, recall and updated my sync on the vehicle in such good time and also did a car wash! Ron called me when it was done, I didn't answer so he called back about 1/2 hour later to make sur vehicle in such good time and also did a car wash! Ron called me when it was done, I didn't answer so he called back about 1/2 hour later to make sure I got the call. Thanks Ron Baron for your help. More

The service experience was great. Thanks Jonathan. I would recommend you to my friends. My vehicle was ready when expected. Thanks for making this a great experience. would recommend you to my friends. My vehicle was ready when expected. Thanks for making this a great experience. More

We've recently moved back to N. Richland Hills. We were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an immediate problem. We drove into the Ford dealership. (We lived in Houston when we purchased the car, but had bought our Explorer from Five Star years before.) The gentleman who came to our window saw the message and right away went for Ron Baron. Ron immediately gave us the feeling he was concerned about our problem. (Even though the place was full of cars needing servicing before Christmas travel.) He investigated and worked a few minutes. He could have insisted we leave the car for a couple of days, but didn't. He assured us they would do everything they could to get us on the road with a working navigation system. When things he tried didn't fix the problem, he brought in another employee, Jonathan Pankrez. We recognized Jonathan, who had helped us when we bought our Explorer. Five Star service was so exceptional then, too. Jonathan worked at finding a way to help us. He was persistent and refused to give up. He was professional, knowledgeable and extremely personable. But maybe his greatest trait was he cared. Thanks to that, we didn't have to miss a day of seeing our granddaughter meet Cinderella. These two men should be trainers of all your employees. We were impressed. Wayne and Dianne Carroll More

What a great experience. Need new tires and was directed to Jonathan Pankrez for assistance, Jonathan took the time to question my needs in order to assess the best product. The tires are exceptional and to Jonathan Pankrez for assistance, Jonathan took the time to question my needs in order to assess the best product. The tires are exceptional and the ride is like night and day from my previous tires. Jonathan is a true professional and you now have a life-long customer. Please pass on a "job well done" to Jonathan. George Torres Jr. More

Called and scheduled a wash and reapplication of paint protection. Jonathan looked at my home address, noted I came from Arlington and told me he would try to get it finished before 5. He called about 1p protection. Jonathan looked at my home address, noted I came from Arlington and told me he would try to get it finished before 5. He called about 1pm and said it was ready. That's taking care of the customer. Great job! More