Five Star Ford - Service Center

My wife brought my F 350 in for an oil change because of a light that came on. I had her call and she spoke with Jonathan. He explained what needed to be done. I told her to make an appointment and take my a light that came on. I had her call and she spoke with Jonathan. He explained what needed to be done. I told her to make an appointment and take my truck in. We have always been return customers of Jonathan Pankrez. When he was no longer there I chose to go elsewhere. When my wife told me he has returned I was elated. I value Jonathan's honest opinion and he is one of a kind. When we bought our 2005 F 150 for my wife, over the years of servicing her vehicle Jonathan was always a gentleman and showed my wife nothing but respect in dealing with her. He explained everything to her and gave her a print out and explained what they meant. She really respected him for treating her with such courteously. Thank you for having a true gentleman that can deal with us men but can be understanding and treat my wife with such respect. Jonathan's professionalism is to be applauded. Thank you Joseph (Joe) West More

It is my pleasure to rate Mr Pankrez because he went It is my pleasure to rate Mr Pankrez because he went above and beyond his duties to satisfy me when I came in with a problem on a Saturday morning. ( It is my pleasure to rate Mr Pankrez because he went above and beyond his duties to satisfy me when I came in with a problem on a Saturday morning. (busiest day of the week I'm sure) My brake light problem should have taken just a few minutes but when he went to put the bulb in he found a bigger problem that took a little longer but he stuck with me until he fixed it. I was so happy and so proud of him for doing what he did. Hats off to Mr. Prankrez. More

Jonathan is always friendly and has my vehicles ready when promised.If there is ever an issue with my vehicles other than what i took it in for he always calls me and lets me know what else needs attenti when promised.If there is ever an issue with my vehicles other than what i took it in for he always calls me and lets me know what else needs attention. More

I purchased my Ford Fusion from Five Star July 2012. It was the best sales experience ever from a dealership. Since then, when bring my vehicle in for service, it has been nothing short of top notch. Five was the best sales experience ever from a dealership. Since then, when bring my vehicle in for service, it has been nothing short of top notch. Five Star is a first class dealership with a first class service department that treats you with class. A special thanks to Ron Greene, my service adviser. He told me just what I needed and didn't try to sell me service I didn't need. More

I took my car in for an oil change, and was given excellent service. The employees were extremely helpful and was such a pleasure. I recommend this place not only for service, but to purchase a futur excellent service. The employees were extremely helpful and was such a pleasure. I recommend this place not only for service, but to purchase a future vehicle. The overall experience, service and atmosphere was great. More

Jessy was one of the better service advisors I have had at five star ford NRH. Although all of the advisors have been good, Jessy went the extra mile to answer questions, address concerns I had about my ve at five star ford NRH. Although all of the advisors have been good, Jessy went the extra mile to answer questions, address concerns I had about my vehicle, and arrange transportation to and from my home while my vehicle was being repaired and kept overnight; he even helped me carry my two car seats back into the waiting area. Jessy took the time to personalize my experience by taking a few moments to ask questions so he could get to know me a little. He made me feel like a valued customer and I will most definitely be returning to him for service. More

Brought my car in for warranty service and Ron was very helpful, friendly, professional and courteous. He even attempted to retrieve an errant lipstick which has somehow managed to get into an air duct. helpful, friendly, professional and courteous. He even attempted to retrieve an errant lipstick which has somehow managed to get into an air duct. I really appreciate him taking the time an effort to do this as it is not in hi job description. Ron made sure that I knew how long the diagnostic would be, that the part may have to be ordered, how long that might take and an the approximate amount of time of the repair and notified me when the part came in. More

Jonathan was outstanding to work with while I had to have some warranty work completed. I was issued a loaner to assist with getting back and forth to work. Jonathan has a great attitude and made the inconve some warranty work completed. I was issued a loaner to assist with getting back and forth to work. Jonathan has a great attitude and made the inconvenience less of a pain. He quickly had me checked in and out at the cashier's office. More

Very quick service, clean waiting area. Good price on oil / filter change special. Also appreciate car service printout provided with the billing. And thanks again! oil / filter change special. Also appreciate car service printout provided with the billing. And thanks again! More

Jonathan worked closely with me to make sure my needs were met and hat could have been a bad experience came out exceeding my expectations. I am extremely happy with the service I received from Jonathon were met and hat could have been a bad experience came out exceeding my expectations. I am extremely happy with the service I received from Jonathon and 5-Star Ford. More