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Five Star Ford - Service Center

North Richland Hills, TX

4.2
413 Reviews

413 Reviews of Five Star Ford - Service Center

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August 18, 2021

Love me some Five Star Ford! My wife's 2017 Edge Titanium needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a da More

by taj1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Odie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2021

RICK DIKE is the one to go to been working with him since I was 15 never failed me on a deal great team by his side !! More

by Oscarcanales31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Fichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
MM Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Fitch, Duy Nguyen
April 22, 2021

Kyron is the best advisor I have worked with in all my years at Five Star Ford. It is always a pleasure to pull up and be met by Kyron. More

by JohnGru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyron Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

Chris was very helpful and had me off in a rental car within a very short time! Plus he has a friendly demeanor. I like that! Thanks Chris! More

by randitafoya
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Adams
February 02, 2021

Caleb Rothganger was great to work with. He made me feel like he worked for me. He provided excellent communication and understanding which is most important in customer service. More

by empclint
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caleb Rothganger
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

Caleb was very courteous and helpful, he returned my call and email promptly and was able to answer my service questions easily... he's an asset to Five Star Ford! More

by joshswells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Rothganger
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

Service Mgr was nice in trying to explain. However it should not take 3 weeks just to diagnose if there is a problem. I agree that specialist would take longer to work on problem. As it was my vehicle wa More

by patwoodall52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Maurice
November 06, 2020

I went to visit this current dealership yesterday, and your so called salesmen was very rude. Instead of helping he was judging and replying with rude comments. Will never ever return here. He had the aud More

by jackieloon
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

Caleb has been very helpful with getting everything done and working with me ! They brought me my loaner and brought the truck back to me! More

by jasonstamps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Rothganger
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

This was the best experience my husband and I have ever had in buying a new car. Crystal Sanders, our sales person, was very knowledgeable and helped us every step of the way. She even stayed late after th More

by sherrielgalvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders, Duy Nguyen