Five Star Ford - Service Center

Third or fourth time dealing with Odie. Made an appointment for recall work a week ago. I was scheduled with a different service advisor. I asked if Odie could take care of the appointment and once appointment for recall work a week ago. I was scheduled with a different service advisor. I asked if Odie could take care of the appointment and once again I walked away extremely satisfied. Hope he stays at Five Star since it's close to home but if he moves to another Ford dealership I'll just go there. More

First I traded in my f150 and they gave me 17,000$ for and that was the most they could give. Then put it on their lot for 25,000$ the next day. Traded in for a Ford mustang. Test drove it and told the and that was the most they could give. Then put it on their lot for 25,000$ the next day. Traded in for a Ford mustang. Test drove it and told them the suspension seemed bad. Told me oh it’s just the brakes and wheels need balanced. Said they were having it fixed and convinced me into buying it. It ended up having blown suspension. Took it back the next day to have it looked at and fixed. Gave it back the next day with the same problems. After that gave me the run around and would do nothing to help me! Took it to a shop and spent 3,700 on suspension! Then had to have the convertible top replaced from their upholstery shop doing a bad back window repair. The general sale manger was condescending and tried to tell me they lost money on the truck and was told well you bough an as is car. Said they would make it right but did everything they could to brush me and the problem aside. If you want top dollar for your trade and looking for a good used car avoid this place at all cost! Five star Ford nrh is no better than a tote the note dealership! More

I bought the 2021 F150 powerboost truck from this dealership. It currently has 3500 miles on it. The front drivers side running light flickers like a strobe light. I contacted their service departmen dealership. It currently has 3500 miles on it. The front drivers side running light flickers like a strobe light. I contacted their service department today, Aug 20, to schedule an appointment. Here are the options I was given: leave the vehicle over the weekend to be diagnosed or take the next available appointment which is “14 Sep”. Since I don’t have another vehicle I couldn’t go with the weekend option. That means I have to drive a new vehicle with a strobe light on the front for over three weeks. I’m quite disappointed with my first service attempt at this dealership. 3+ weeks for an appointment for a warrant issue is beyond ridiculous. More

Love me some Five Star Ford! My wife's 2017 Edge Titanium needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a da needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a day or 2 before a tech could get to it because they are always so busy. Odie called me a couple of days later and said the battery wasn't getting enough volts to the sensors, creating numerous error codes. Replaced the battery and one code came back as a torque converter issue. Once we found out they would be keeping it awhile Odie arranged a rental car for us. Turns out the transmission needed a complete overhaul. Thank God for the 5 year/60k mile power train warranty, which covered everything! Took about a week but once we got it back it drove like a dream! Odie called me every 2 days to give me a progress report. He made what was a major inconvenience much more bearable. It's nice to know there's a dealership close to us we can totally trust to service our Edge and do everything right. Hats off to you Odie Terry, you are a true professional and an outstanding ambassador to the Ford Motor Company! More

RICK DIKE is the one to go to been working with him since I was 15 never failed me on a deal great team by his side !! I was 15 never failed me on a deal great team by his side !! More

Kyron is the best advisor I have worked with in all my years at Five Star Ford. It is always a pleasure to pull up and be met by Kyron. years at Five Star Ford. It is always a pleasure to pull up and be met by Kyron. More

Chris was very helpful and had me off in a rental car within a very short time! Plus he has a friendly demeanor. I like that! Thanks Chris! within a very short time! Plus he has a friendly demeanor. I like that! Thanks Chris! More

Caleb Rothganger was great to work with. He made me feel like he worked for me. He provided excellent communication and understanding which is most important in customer service. like he worked for me. He provided excellent communication and understanding which is most important in customer service. More

Caleb was very courteous and helpful, he returned my call and email promptly and was able to answer my service questions easily... he's an asset to Five Star Ford! and email promptly and was able to answer my service questions easily... he's an asset to Five Star Ford! More

Service Mgr was nice in trying to explain. However it should not take 3 weeks just to diagnose if there is a problem. I agree that specialist would take longer to work on problem. As it was my vehicle wa should not take 3 weeks just to diagnose if there is a problem. I agree that specialist would take longer to work on problem. As it was my vehicle was there for 3 weeks to get an oil change and a recall on transmission. Nothing else was determined wrong. If Ford service takes that long I will reconsider who I choose in 3 years. More