Five Star Ford - Service Center

Outstanding service I am new to driving ford trucks with very little knowledge , my last truck was a trundra. After talking to Ollie terry I feel really good about my For I am new to driving ford trucks with very little knowledge , my last truck was a trundra. After talking to Ollie terry I feel really good about my Ford F-150 Eco boost truck, Ollie was very understanding of what my concerns were. Thanks Ollie for being very very very helpful, you won me over as a new ford customer. More

Great Shuttle Service Really liked the efficiency and friendliness of the entire service department — all of the shuttle drivers are very courteous and pleasant to ride wit Really liked the efficiency and friendliness of the entire service department — all of the shuttle drivers are very courteous and pleasant to ride with. Excellent job guys! More

Major Repair In March 2014 My wife and I purchased a brand new 2014 Taurus from Five Star Ford. In April 2014 (the following month) we attended a military reunion In March 2014 My wife and I purchased a brand new 2014 Taurus from Five Star Ford. In April 2014 (the following month) we attended a military reunion in Shreveport Louisiana. On the way home from Shreveport we were pummeled by hail for 6 minutes. Damage to our new Taurus was extensive, the hood, windshield, roof, trunk led, etc. were damaged beyond repair. I thought the insurance company would total the car, but they did not. Therefore, I had it repaired by Five Star Ford's Collision Center. Nathan Hultquist supervised the repairs. I purposely took a year to evaluate the repairs. In my 82 years I have had body work done on automobiles and this job by Five Star Ford is the very best. After a year our Taurus does not have a rattle, is as tight as it was the day it was delivered. After the repairs, our Taurus is as good as, if not better, new. More

Collision/Service I am not new to the car dealership industry as I grew up in car dealership in CT where my father was a car dealer. We bought our vehicle at 5 Star Fo I am not new to the car dealership industry as I grew up in car dealership in CT where my father was a car dealer. We bought our vehicle at 5 Star Ford in 2009 and have loved it ever since. In 2011, I was in a car accident (I was not at fault) and we took our Explorer to the Collision Center where we met and dealt with Craig Lipscombe. Now this relationship was not without incident, but Craig did in fact take care of everything. Recently, we were rear ended and brought our vehicle back to the Collision Center. We spoke with Lee on the phone and brought our explorer in that evening. Not only did he treat us like we didn't matter, but he basically told us false information of what was wrong with our vehicle. HE was to send the Explorer over to service for them to "look" at it. On Friday, we were at a crunch time and had to return our rental, we needed to know what was wrong with the vehicle. WE had to follow up with him in the late afternoon. We were not advised that it was transferred from the Collision Center location to the Service Center location at Rufe Snow. When we finally arrived at Service, we encountered Sean. The vehicle had not even been "looked" at and it was going to be Monday before it was. He made it a point to almost yell, that it was not a good idea for us to take our explorer because it was unsafe to drive. Honestly, if he hadn't even looked at it, how would he know this? He made sure almost every one within a 30 ft radius could hear him say this. Not only did this infuriate us, it was embarrassing. How can you say the vehicle is unsafe if it hasn't been checked by a tech? How can you make us wait for our vehicle over a weekend to be looked at, leave us with no form of transportation? I can honestly say this was not handled very well. Since we mentioned to LEE about the noises, this should have been sent to service immediately to verify work required and if it was a detail overlooked by insurance. Not take care of body work first. IF it was so unsafe, why wouldn't we have been called immediately when it arrived at Service? POOR communication to us. If this is indeed from the wreck, and we are having it reviewed by another service location, might 5 Star Ford's image be tarnished? Maybe it should have been 5 Star to get our rental extended and speak with an adjustor from insurance. Not leave all the stress to us. More

Service visit I drove to the dealership for service on a minor interior cosmetic issue. I met with Chad Ritter and he took my new truck, had it serviced and returne I drove to the dealership for service on a minor interior cosmetic issue. I met with Chad Ritter and he took my new truck, had it serviced and returned it within an hour. I was delighted with the repair and very pleasantly surprised; Chad refilled my gas tank, due to the distance I had to drive! After that, I quite accidentally ran into Jimmie Mathews. Mr. Mathews is the Sync Squad Manager or the '" Technical Nerd" as he called himself. We talked for a few minutes and he assured me he could get my old phone to work with my new truck. Jimmie took my old phone and was able to synchronize it with the digital technology of my new F150. WOW! I had no idea my extremely old phone would even do that. Both men were incredibly patient, knowledgeable, and treated me as the only customer in the store that mattered to them. I'm very impressed with these two men and how I was treated by each. More

Bad Information I came into the service department to ask where I could find the keyless entry code for my 2011 Ford Flex. I was told by a service member that I woul I came into the service department to ask where I could find the keyless entry code for my 2011 Ford Flex. I was told by a service member that I would have to pay $37.50 and wait two hours so my car could be connected to a computer to acquire the information. In actuality, the code is on a sticker on the junction box under the driver side dash. I experienced this same type of deception when I had my Excursion and needed to synch my fobs to my vehicle. They told me they had to connect it to the computer and it would cost me $149.00 In reality all I had to do was turn the ignition back and forth numerous times until the doors locked and unlocked, then press the fob to synch. Took all of 5 seconds. No computer required. Do some research before you ask for any help from a dealership that only wants to take your money. More

2015 Taurus MyFord Touch w/Sync iPhone Issues My wife and I live in Bhm Al and purchased the car at World Ford in Pensacola Fl. I was having iPhone issues beyond the basics. I began searching the My wife and I live in Bhm Al and purchased the car at World Ford in Pensacola Fl. I was having iPhone issues beyond the basics. I began searching the web and ran across Jimmie Mathews at Five Star Ford. I called the dealership and was immediately transferred to his cell phone (which he answered). That was my first pleasant surprise. After answering my tech question, Jimmie offered to email me his Power Point presentation that he uses for his classes. I could not get over how much he was willing to help since I live 1000 miles away and am not in his market. He has continued to offer his help since then. This is a great service for Ford owners! And Jimmie and Five Star Ford definitely understand "customer service"! I may not live in your market but I am a loyal Ford owner over my 44 years of driving. Thank you and God Bless! More

Robert Saves the Day I recently had an issue with my Ford Explorer. After working through it, it appeared that it would not be covered under my warranty. I was very upse I recently had an issue with my Ford Explorer. After working through it, it appeared that it would not be covered under my warranty. I was very upset about that and worked with Robert to resolve the issue. He did so to my full satisfaction in a quick and professional manner. I look forward to working with him again. More

No unpleasant surprises just good service My truck started making a weird noise and I was afraid they weren't going to be able to find and/or fix it but, the service team nailed it first try. My truck started making a weird noise and I was afraid they weren't going to be able to find and/or fix it but, the service team nailed it first try. I thought it was going to cost me a lot of $$ but, it was covered under warranty - no charge. They never tried to oversell me anything which was a nice change of pace. They did however look my vehicle over and were able to find that my battery was weak and needed replaced. I paid for that with no problem at all doing so. I was very pleased that they took the time to test it. I'm pro-active with maintenance so, I appreciate the extra effort. This was my first visit to the service department at 5Star since I bought it there. The F150 has been great for 40,000 miles. I'll be back ...either for more service or a new 2015 (or 2016) - Thanks! More

Great Service Rep Service Rep Ron Greene was most helpful & straightforward in identifying the problem with the brakes on my 2012 Ford Edge. Ron - Thanks for your care Service Rep Ron Greene was most helpful & straightforward in identifying the problem with the brakes on my 2012 Ford Edge. Ron - Thanks for your care and concern and the follow through with phone calls to keep us updated regarding the problem and service required. More