Five Star Ford - Service Center

THE BEST SERVICE IVE EVER HAD This dealership goes above and beyond to help you out, whether it be a rental car or to offer a ride to your house they won't hesitate to help you out This dealership goes above and beyond to help you out, whether it be a rental car or to offer a ride to your house they won't hesitate to help you out. I will continue to come to this dealership to have all of my servicing done on my Super Duty More

Excellent In an attempt to summarize my experience on June 15, 2015 is quite difficult not to leave anything out. From beginning to now, I am very satisfied wit In an attempt to summarize my experience on June 15, 2015 is quite difficult not to leave anything out. From beginning to now, I am very satisfied with my vehicle as I learn more and more about it daily. A very sad situation, the death of my baby brother on June 11th was the cause of visit to service looking for a rental. Instead, my old vehicle malfunctioned causing it to become disabled approximately 10 miles before getting to the dealership. This changed the whole situation. We were able to drive in slowly. Arrangements made with service for a rental but HOLY SPIRIT lead me to go inside the dealership to speak with Wayne Biggers, my sales person. Told him what was happening in my family and the situation with the car. Wayne immediately began to look into my situation. to my surprise after talking with a gentleman in finance, they asked me to wait in the lobby for a few minutes. Shortly after that Wayne began to say everything is going toe fine. that I am alright.. Soon after, I filled out a form and the test driving began. My grandson and I were speechless because I did not leave home expecting to drive back home in a new vehicle. Bob Little was so kind and understanding. So was the same with Jimmie Matthews showing us features on the vehicle, answering our questions and demonstrating how to operate the features. To GOD be Glory! More

Quick Service Completed for The Works I took my vehicle in for service on Saturday morning, which was completed very quickly and checking out was quick and easy when time to pay bill for s I took my vehicle in for service on Saturday morning, which was completed very quickly and checking out was quick and easy when time to pay bill for service. More

Great Conversation Harry was very friendly and made me feel comfortable the whole way home. Sometimes these rides can be weird but thanks Harry for making it so easy! Harry was very friendly and made me feel comfortable the whole way home. Sometimes these rides can be weird but thanks Harry for making it so easy! More

Great experience for a new set of tires! I can’t say enough great things about the service at this dealership. I needed 4 new tires and not only do they price match but the process was very s I can’t say enough great things about the service at this dealership. I needed 4 new tires and not only do they price match but the process was very smooth and extremely fast. Our service advisor, Joshua Lowery, was very helpful. I went to discount tire for my first set of new tires and they nicked my rims on a few spots. I am happy to say there was not one scratch when Five Star put my tires on. I highly recommend them. More

Diagnostics and general maintenance When I was living in Keller I would only see Josh at Goodyear for my automotive needs and when I heard he started working at 5 Star Ford I began takin When I was living in Keller I would only see Josh at Goodyear for my automotive needs and when I heard he started working at 5 Star Ford I began taking my truck there. I am so glad he works there now so I can have peace of mind and the confidence that everything is diagnosed and performed right the first time because he has the best working crew of all Ford dealerships in the metroplex and surrounding cities in the shop. He is the only person I would trust my truck with and he is good at keeping me up-to-date on what is being done on my truck, gave me a detailed break down on what repairs are suggested and what the costs are doing to benefit me and the performance of my 13 year old F250 Superduty. The best part of all is whenever I call him to schedule an appointment, I am able to schedule to any time of my convenience! That makes it super helpful to arrange my personal schedule around my busy, and sometimes unpredictable, work days. When I purchase an F-150 in the near future he will continue my preferred service advisor unless they have made a manager already by that time. Thank you for everything Mr. lowery! More

State Inspection & The Works Service As always Mr. Pedro Soares provides excellent customer service and care. Took my 2010 Ford F-150 King Ranch in for State Inspection, Oil & Filter Chan As always Mr. Pedro Soares provides excellent customer service and care. Took my 2010 Ford F-150 King Ranch in for State Inspection, Oil & Filter Change and Tire Rotation!. Had a 7:45 am appointment with Pedro and by 8:51 am my truck was ready! I cannot say enough kind things about how Mr. Soares treats you from the time you arrive until you leave. This is what customer service and care is all about! Thank you Pedro! More

Ezra service provider THE GREAT!!! five star Ford North Richland Hills, Ezra is a great person, extremely professional, he treat your car like it's his own, very trustworthy and he won' five star Ford North Richland Hills, Ezra is a great person, extremely professional, he treat your car like it's his own, very trustworthy and he won't try to get over on you!!! like most dealerships, five star Ford is price competitive!! very family orientated family feel when you walk in the door,key word trustworthy.I recommend this dealership to any female car owner,or man :-)! More