Five Star Ford - Service Center

Safety recall Fast, courteous service, clean, comfortable waiting area. Service done as promised. Actual time for service was quicker than estimated. That is alway Fast, courteous service, clean, comfortable waiting area. Service done as promised. Actual time for service was quicker than estimated. That is always what happens at this dealership! More

Exceptional Service!! From the vehicle drop off to the vehicle pick up, the customer service and professionalism at Five Star Ford is exceptional. The courtesy van driver, From the vehicle drop off to the vehicle pick up, the customer service and professionalism at Five Star Ford is exceptional. The courtesy van driver, Abel Baldazo, was also professional and friendly. We had great conversation from my house to the dealership. It was like riding with an old friend. The service department kept me informed along the way, and they called me when my vehicle was ready....just like they said they would. Fantastic experience! More

review I had my '09 Taurus serviced and repaired and received it back on the day promised to me. My car was also cleaned for me, which was very helpful. I had my '09 Taurus serviced and repaired and received it back on the day promised to me. My car was also cleaned for me, which was very helpful. More

F150 Turbo Issues I purchased a truck in January from 5Star and my check engine light came on not to long after that. The issue was present due to the turbo boost press I purchased a truck in January from 5Star and my check engine light came on not to long after that. The issue was present due to the turbo boost pressure and after every service check the light would still come back on. I had taken it 2 different dealerships and the issue was still present. (the issue did get resolved) What stood out to me was 5Stars's continuous effort to fix the issue. Even when the truck was not in their hands they continued to find the solution and help me. I can't say enough how much I appreciated their respect and willingness to make things right by me. They have an outstanding service department and even better character. More

excellent experience. the service worker was very helpful and took care of me very well. I have already referred two people i know to this location who did make a vehicle p the service worker was very helpful and took care of me very well. I have already referred two people i know to this location who did make a vehicle purchase. More

Sales and Service Great experience purchasing my F-150 and each trip for service has been great. They are totally focused on making the Customer feel important. Defin Great experience purchasing my F-150 and each trip for service has been great. They are totally focused on making the Customer feel important. Definitely, I am a repeat customer. Monica was thorough when paying in the service department. More

Monica gave excellent service Monica at check out was very friendly and gave excellent service during the checkout process. Unfortunately when trying to get a service adviser pr Monica at check out was very friendly and gave excellent service during the checkout process. Unfortunately when trying to get a service adviser prior to coming in, the service adviser didn't return my call; this was disappointing. More

THE BEST SERVICE IVE EVER HAD This dealership goes above and beyond to help you out, whether it be a rental car or to offer a ride to your house they won't hesitate to help you out This dealership goes above and beyond to help you out, whether it be a rental car or to offer a ride to your house they won't hesitate to help you out. I will continue to come to this dealership to have all of my servicing done on my Super Duty More

Excellent In an attempt to summarize my experience on June 15, 2015 is quite difficult not to leave anything out. From beginning to now, I am very satisfied wit In an attempt to summarize my experience on June 15, 2015 is quite difficult not to leave anything out. From beginning to now, I am very satisfied with my vehicle as I learn more and more about it daily. A very sad situation, the death of my baby brother on June 11th was the cause of visit to service looking for a rental. Instead, my old vehicle malfunctioned causing it to become disabled approximately 10 miles before getting to the dealership. This changed the whole situation. We were able to drive in slowly. Arrangements made with service for a rental but HOLY SPIRIT lead me to go inside the dealership to speak with Wayne Biggers, my sales person. Told him what was happening in my family and the situation with the car. Wayne immediately began to look into my situation. to my surprise after talking with a gentleman in finance, they asked me to wait in the lobby for a few minutes. Shortly after that Wayne began to say everything is going toe fine. that I am alright.. Soon after, I filled out a form and the test driving began. My grandson and I were speechless because I did not leave home expecting to drive back home in a new vehicle. Bob Little was so kind and understanding. So was the same with Jimmie Matthews showing us features on the vehicle, answering our questions and demonstrating how to operate the features. To GOD be Glory! More

Quick Service Completed for The Works I took my vehicle in for service on Saturday morning, which was completed very quickly and checking out was quick and easy when time to pay bill for s I took my vehicle in for service on Saturday morning, which was completed very quickly and checking out was quick and easy when time to pay bill for service. More