Five Star Ford - Service Center

cost not as advertised Went to Five star Ford with a coupon for what they call The Works oil change advertised at $34.95. After completion was charged $27.29 for parts ( oil Went to Five star Ford with a coupon for what they call The Works oil change advertised at $34.95. After completion was charged $27.29 for parts ( oil & filter ), and $19.50 labor for a total of $46.79 before Taxes. This total was then discounted $5.00 leaving a total of $41.79 before taxes. Obviously the advertised price is a scam used to get you to come to their service department. Although I have no problem with the work, I work to hard for my money for them to abuse their advertised pricing this way. More

Service Cashier Monica greeted me with a genuine smile and interest in waiting on me. Transaction was quick as was bringing up the vehicle on the service drive. Tha Monica greeted me with a genuine smile and interest in waiting on me. Transaction was quick as was bringing up the vehicle on the service drive. Thank you! More

Pleasant experience Harry was courteous and professional, and a safe driver as well. The drive to my office was quicker than I was anticipating, though we drove the spee Harry was courteous and professional, and a safe driver as well. The drive to my office was quicker than I was anticipating, though we drove the speed limit or lower. Thanks for a pleasant commute to work! More

Service Great place. I have been brining my vehicles here for years. Great customer service. The front desk was very helpful and friendly (Monica Murphy). Abe Great place. I have been brining my vehicles here for years. Great customer service. The front desk was very helpful and friendly (Monica Murphy). Abel Baldazo picked me up from my office. He called ahead of time and was waiting for me at the appointment time. More

Almost perfect but not quite Very courteous but had to wait for service writer because all at lunch, then failed to provide inspection paperwork & failed to explain all recommend Very courteous but had to wait for service writer because all at lunch, then failed to provide inspection paperwork & failed to explain all recommended service. More

outstanding service as always had the works package and state inspection... all went well... also had both air filters replaced... car drives like new... I recommend this dealershi had the works package and state inspection... all went well... also had both air filters replaced... car drives like new... I recommend this dealership to everyone I know More

Great Service! Pedro is always helpful and extremely nice! He makes the process of bringing the car in for service less of a chore!!! I'm sure glad we got the tire w Pedro is always helpful and extremely nice! He makes the process of bringing the car in for service less of a chore!!! I'm sure glad we got the tire warranty! More

Excellent customer service Very customer-friendly, from both Allan (Service Agent) and Monica (cashier). Appreciated Allan saving me some money on my AC service. Monica was fr Very customer-friendly, from both Allan (Service Agent) and Monica (cashier). Appreciated Allan saving me some money on my AC service. Monica was friendly and fast. I also like you all's receipts, very clear and tell me exactly what was done. Thanks! More

Very Professional I have been going to 5 Star for a number of years now and have never had a bad experience. Every body is professional and true care about you and your I have been going to 5 Star for a number of years now and have never had a bad experience. Every body is professional and true care about you and your vehicle. I have delt with Mr. Josh Lowery for a number of years and would recommend him to everybody. Excelent customer service. More

Good Quality Work I appreciate good, quality work. I feel I can trust the dealership. I did hate that when I went in today they stated it would only be about 1 1/2 hou I appreciate good, quality work. I feel I can trust the dealership. I did hate that when I went in today they stated it would only be about 1 1/2 hours for an oil change and it ended up being 2 1/2. I also was hoping to use my coupon for getting my A/C checked but they stated it would be two days before they could get to it. I can not afford to leave my vehicle so I decided to try another day. They are always reliable and I have never had anything go wrong after they have fixed it. More