Five Star Ford - Service Center

Service center If you take your vehicle for repair, ask for Pedro Soares. I have dealt with him a few times over the past couple of years. Always very helpful and If you take your vehicle for repair, ask for Pedro Soares. I have dealt with him a few times over the past couple of years. Always very helpful and very respectful. More

Fleet service Johny has done a wonderful job keeping all of our fleet vehicles serviced and on the road. Could not ask for a more knowledgeable service writer. John Johny has done a wonderful job keeping all of our fleet vehicles serviced and on the road. Could not ask for a more knowledgeable service writer. Johny is one of the best. More

Redemption Every business stubs their toe sometimes. The thing that shows how reputable they are is how they respond. I had an issue with my new truck and felt t Every business stubs their toe sometimes. The thing that shows how reputable they are is how they respond. I had an issue with my new truck and felt the original handling of the problem was not professional or adequate. I addressed my concern to Justin Compton my sakes representative he immediately put me in touch with Johnny Tisdale probably one of the best service writers I've dealt with. He listened to my concerns has the truck checked again and fixed the issue. It would have been very easy to just try and placate me and get me to go away but everyone involved stepped up and did the right things. I have purchased 9 vehicles new and used from 5 star and this is why I keep coming back More

Amazing drive home from 5-Star Job well done by Harry Waymire who drove me home from 5-Star Ford! Harry is a Skilled and well Experienced Driver. Harry is without a doubt an Inspir Job well done by Harry Waymire who drove me home from 5-Star Ford! Harry is a Skilled and well Experienced Driver. Harry is without a doubt an Inspiration for All... I wish this Amazing man All the Very Best. More

Always very professional and courteous Jimmie Mathews is our 'go to' man for anything related to technology. He has always been able to answer my questions or solve problems with Sync or o Jimmie Mathews is our 'go to' man for anything related to technology. He has always been able to answer my questions or solve problems with Sync or our navigation system. He gives a very informative Sync class, for new owners or owners that just need a refresher session. Steven Carter was very helpful in getting our recall issue taken care of while our 2013 Escape was there for a scheduled Auto Butler treatment. Abel Baldazo Sr. is a very cautious and courteous driver for their courtesy car team. John Little sold us our Escape in 2013. He has become a lifelong friend whom we look forward to seeing and visiting with, whenever we have our Escape or 2009 Focus in for service. More

exceptional customer service For those of you looking for a dealer that puts the customer first, I would recommend Five Star in NHR. I have done business with them for years, the For those of you looking for a dealer that puts the customer first, I would recommend Five Star in NHR. I have done business with them for years, they done an excellent job in solving my service problems. Most recently I would like to thank Alex Hernandez, Pedro Soares and Odie Terry for repairing my F250 truck. These people know what they are doing and do it right every time. Many thanks to you Five Star NRH. More

Outstanding We would like to congratulate Mr. Freddie Valdovinos for his promotion, we first meet Freddy back in 2014 when we bought our first Ford Fusion, he was We would like to congratulate Mr. Freddie Valdovinos for his promotion, we first meet Freddy back in 2014 when we bought our first Ford Fusion, he was a our salesman he treaded us well, he explained everything we needed to know. Today my wife and I stop to get service for our fusion, I decided to go see there new trucks and ended up buying a new 2015 F150 our salesman was Mario Hurley which we got an outstanding service, Freddy now in finance help us with our purchase, way to go Freddy! we are very happy with our purchase. Thank you Freddy and Mario, our experience here was better than anywhere we have been. More

EXCEPTIONAL SERVICE - OUTSTANDING DEALERSHIP & SERVICE DEPT. Aug. 28, 2015 I purchased my lifetime dream car, 2015 Mustang GT w/50 year appearance package. I purchased the car at another dealership (which I will Aug. 28, 2015 I purchased my lifetime dream car, 2015 Mustang GT w/50 year appearance package. I purchased the car at another dealership (which I will not do any future business with). The car had 104 miles. On the 3rd day of ownership the car began having a serious steering issue. I brought the car to 5 Star because it was closer to my home. The service department worked daily to try and diagnose the problem. I was informed the first day that the repair may take a week or so. Apparently this was a new issue, never seen before, and they were having to consult the Ford Plant in Michigan for additional support from the plant Engineers and Technician responsible for building the Mustangs. During the second week the car was there, I contacted a Ford Corporate Liaison, Wendy, who was my point of contact between the shop, the dealership, and Ford Corporation. Ford had a corporate Engineer personally come to the dealership to assist in the diagnostics. I cannot believe the number of people involved in solving the problems with this car! I spoke to Oddie Terry, Service Drive Manager, and the Service Director, Robert Morgan,during this second week. They were not able to provide me with answers yet but they did reach out to me and assured me that they were working on it and would keep in touch with me. They were very kind and expressed that they wanted me to know that I was not forgotten. The following week I was getting pretty upset as my new car (my baby) was still down and there was no telling when she would be repaired. I called into the dealership and left a voice mail for the General Manager, Terry Rich. I explained the issues and my frustration. Even though I knew people were working on the car, I knew nothing more than I did when I took it in almost 3 weeks earlier. I received a call back from Mr. Rich within a very short amount of time. He explained to me EVERYTHING that had been done, and what was being done to try to solve this problem. There was a great deal of work and testing that was being done behind the scenes that I had no idea of. I was honestly thinking the car had been put on a back lot and forgotten. Mr. Rich assured me that was not the case. He was so very kind, compassionate, honest, and the true definition of integrity. I was highly impressed. He assured me that he would do everything within his power to resolve the issues as quickly as possible. Mr. Rich remained in very close contact with me. He understood my concerns and honestly treated me as I believe he would his own family. We discussed several "what if" situations and I felt very confident that the service department and Ford Corporation were doing everything possible to fix my car. I received the long awaited call that Wednesday that I would be able to pick up my car on Thursday. The steering problem had FINALLY been resolved and the parts replaced and tested multiple times. In addition, the mechanic found another issue with the brakes. He told Mr. Terry that he wanted to ensure that EVERYTHING on the car was in proper working order and would need a few more hours to resolve this other issue. Unfortunately I did not get the name of the mechanic that repaired the car. I did not have the opportunity to meet him. I can only hope he reads this and knows how much I appreciate all of his work and efforts as well. I cannot begin to explain my excitement when I arrived at the dealership on Thursday to pick up my "baby", my Mustang! (Yes, I actually hugged the car when I saw her.) As excited as I was to be getting the car back, I first wanted to meet this team that had been working so hard to get this resolved and thank them for their efforts. I was able to personally meet Terry, Robert, and the Ford Engineer, Brandon. Each of these gentlemen are OUTSTANDING! Five Star Ford in North Richland Hills has won me over as a customer, forever! I have owned other Fords and Chevy's through the years, and Lexus in recent years. Lexus did provide good customer service, but even they did not compare to the service and consideration that 5 Star provides. I was treated and talked to with such concern, compassion, consideration, urgency, and understanding. I know for a fact that I was not "just a customer". There was a genuine kindness and caring from these men, and Ford as a corporation, Ford really DOES care about their customers and they have proven to me that they will go above and beyond to make you a satisfied customer. Ford stands behind their product and strives to ensure the customer has complete confidence in their product. I will be a longtime customer with 5 Star from here forward. I honestly wish I had purchased the Mustang from them. I can't change the past but I sure can give them all of my automotive business in the future. I wish I had known about this website (Dealerrater.com) before I bought from Grapevine Ford. I will not be having any further business with Grapevine Ford. (Be sure to read their reviews before you consider going to them). Reading all of the other reviews and going through this experience, 5 Star Ford dealership is legit. They are absolutely AWESOME! I honestly feel very blessed and grateful for the service I received. I wish my car had not had the problems it did but 5 Star went above and beyond to fix it. They took a negative and turned it into a positive. Please consider 5 Star before going elsewhere for service or purchase. Give them a chance before you buy, I wish I had. More

A great experiance. Michael Fitch is the person in sale I will ask for anytime I have a problem. Have a Roush Mustang that has special parts. The one that had problems wh Michael Fitch is the person in sale I will ask for anytime I have a problem. Have a Roush Mustang that has special parts. The one that had problems which was a bearing from Roush and might of had to go to Roush but he found it local which was great. Did not have my car but 3 days and I was worried a week or 2. Bought the extended warranty and was worried with it being a Supercharged Roush of if it had a problem if they could fix in a timely manner and yes they did with Michaels help. Thanks for getting it done Michael. Robert Thrash More

Service Oil changes can sometimes just wear you down. Cameron discussed all steps and made sure my expectations were addressed. Today, I included my Auto Butl Oil changes can sometimes just wear you down. Cameron discussed all steps and made sure my expectations were addressed. Today, I included my Auto Butler which meant the time was going to be extended, so I left. Upon return, Karena was so helpful and genuine in her concern about getting me back to my vehicle. GREAT Job Karena & Cameron and Great Job Five Star Ford! More