Five Star Ford - Service Center

Nov 2015 Warranty Work Service Department was very helpful. Kept me updated on the status throughout the two days they had my vehicle. All the personnel I dealt with was r Service Department was very helpful. Kept me updated on the status throughout the two days they had my vehicle. All the personnel I dealt with was really been a pleasure to work with. From the service writer to the ladies in the cash office to the young man that brought my car up to the drive - all were great. This is definitely NOT the typical dealership - it exceeded all my expectations. More

Great Service ! We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representa We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representative, Ezra, very quickly notified the service manager, Ric and within a matter of a few minutes the problem was solved. A key code was recovered and we were on our way.. Thanks for the excellent service ! More

Awesome service Odie Terry and Johnny Tisdale were awesome in very explaining the repairs to my truck they made sure everything was in tip top shape before calling me Odie Terry and Johnny Tisdale were awesome in very explaining the repairs to my truck they made sure everything was in tip top shape before calling me that my truck was ready for pickup great people made a long day pleasant for me .I will always have my truck serviced by them. Thank you More

Great service and attention to detail These guys have it wired. Prearranged my service dropped off after hours. I had several specific instructions and each were followed per my request. These guys have it wired. Prearranged my service dropped off after hours. I had several specific instructions and each were followed per my request. Service performed exactly. Have been a customer for two years and the service has been consistent. Would not take my vehicles to anyone else More

Great Service I'll never bring my truck anywhere else. Johnny Tisdale is the man! Service is always done quick and at a fair price. Thanks and Gig Em I'll never bring my truck anywhere else. Johnny Tisdale is the man! Service is always done quick and at a fair price. Thanks and Gig Em More

Love this dealership! This place is amazing all the way from the salesman, Rick down to the service center people that always take great care of me. Michael Fitch is very k This place is amazing all the way from the salesman, Rick down to the service center people that always take great care of me. Michael Fitch is very knowledgable and friendly and I appreciate the service. More

Excellent Service! Pedro Soares was our Service Advisor, and he was extremely helpful with questions about my MPP prior to my visit. He was also prompt about updating m Pedro Soares was our Service Advisor, and he was extremely helpful with questions about my MPP prior to my visit. He was also prompt about updating me on the status of my car while it was there. He even resolved one of the issues with my radio just from having a conversation with my husband when we first got there to drop my car for service (oil change, tire rotation and an issue with A/C System). Great experience! More

Service center If you take your vehicle for repair, ask for Pedro Soares. I have dealt with him a few times over the past couple of years. Always very helpful and If you take your vehicle for repair, ask for Pedro Soares. I have dealt with him a few times over the past couple of years. Always very helpful and very respectful. More

Fleet service Johny has done a wonderful job keeping all of our fleet vehicles serviced and on the road. Could not ask for a more knowledgeable service writer. John Johny has done a wonderful job keeping all of our fleet vehicles serviced and on the road. Could not ask for a more knowledgeable service writer. Johny is one of the best. More

Redemption Every business stubs their toe sometimes. The thing that shows how reputable they are is how they respond. I had an issue with my new truck and felt t Every business stubs their toe sometimes. The thing that shows how reputable they are is how they respond. I had an issue with my new truck and felt the original handling of the problem was not professional or adequate. I addressed my concern to Justin Compton my sakes representative he immediately put me in touch with Johnny Tisdale probably one of the best service writers I've dealt with. He listened to my concerns has the truck checked again and fixed the issue. It would have been very easy to just try and placate me and get me to go away but everyone involved stepped up and did the right things. I have purchased 9 vehicles new and used from 5 star and this is why I keep coming back More