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Five Star Ford - Service Center
North Richland Hills, TX
413 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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413 Reviews of Five Star Ford - Service Center
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January 07, 2016
The Best in the West Mr. Tony Pack and service writer, Ron Baron went above and beyond great service. Five Star Ford, treats customers like they are family. Our car went Mr. Tony Pack and service writer, Ron Baron went above and beyond great service. Five Star Ford, treats customers like they are family. Our car went in for service, and our car was not only checked for all repairs needed, they worked with us so that we could afford the repairs. They let us know everything that was needed and the cost, so there were no surprises. All repairs were done by experienced technicians and my 2008 Taurus is just like off the floor brand new car. I highly recommend Five Star Ford to everyone. They are honest, trust worthy and caring. As a woman, most all other repair shops seem to take advantage. Not at Five Star. They feel everyone should get great service without being ripped off. Mr. Tony Pack is a hands on owner with a warm heart. He is available to all customers, if any problems might arise. Thank you Five Star Ford for making me comfortable, happy and safe. More
by Karen in North Richland Hills
January 07, 2016
Warranty service for transmission problems It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indica It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indications are good (remember that as of 1/07/2016 I only have 18 hrs back in operation). All service department personnel were professional, personable and helpful. I wish to mention and thank Joshua Lowery as my service adviser who handled my warranty repair. This is the second business vehicle I have purchased from Five Star. Being local and the previous service experiences were the deciding factors in purchasing this vehicle (2015 F350). More
by Jeff928
January 07, 2016
Professional Service Very professional service was provided in the handling of an upholstery issue with my new F-150. From the ordering of parts to the scheduling of my tr Very professional service was provided in the handling of an upholstery issue with my new F-150. From the ordering of parts to the scheduling of my truck, to the completion of the work, it was all a pleasant experience. Good job crew! More
by Patriot
January 06, 2016
Autobutler experience As a retail mgr I know how customers should be treated. My experience today at Five Star Ford Service dept was the best I have ever received. I came i As a retail mgr I know how customers should be treated. My experience today at Five Star Ford Service dept was the best I have ever received. I came in for an autobutler application and oil change. Brandon even went out of his way to have my spare checked as I recently had a scare and had never taken it out in the 3 yrs I've owned my vehicle. This was the fastest turn around time for an application and oil change I've ever had. My only issue for not giving a 5 Star rating was the 15 min I had to wait this morning for someone to acknowledge I had driven up. More
by Bearsnme2
Employees Worked With
Branden Waller
January 06, 2016
doing the impossible????? Josh Lowry fixed everything grapevine ford said couldn't be done. I will use Josh as my service adv for all 3 of my fords!!!!!!! Josh Lowry fixed everything grapevine ford said couldn't be done. I will use Josh as my service adv for all 3 of my fords!!!!!!! More
by mizblitzou812
Employees Worked With
January 06, 2016
Great Service! Great Customer Service!! As a female that has limited knowledge about repairs, I am normally fearful of making a decision because I do not know if I am being taken advantage o As a female that has limited knowledge about repairs, I am normally fearful of making a decision because I do not know if I am being taken advantage of. Here at the North Richland Hills 5 Star Ford Service Center I never feel that way. The staff always explains the problems and gives me several options.... Worse case and best case scenarios. Will continue to use this service center! More
by Amanda16
Employees Worked With
Barney Heinz, Branden Waller
January 05, 2016
Always great service. Great staff. Staff is always too notch and answer any questions I might have. Friendly staff and always eager to please the customer. I will always come back to th Staff is always too notch and answer any questions I might have. Friendly staff and always eager to please the customer. I will always come back to this location. More
by MartyBauer1234
Employees Worked With
Abby Peal
January 02, 2016
Chaotic, Rude, Unprofessional I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do t I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do the work. Mainly Johnny Tisdale, who their towing guys were using. From my first interaction with him, I knew they were wrong. Jeff from my maintenance place Alliance Dyno spoke to Johnny on the phone told him he was sending me over with a package that had everything ready to go. When I got there, we had to start at square one. And his attitude was completely rough. Like I was some chick that had no clue what was going on. That is what really aggravated me. Next was the fact that the warranty had not yet been transferred to my name. I had been to Grapevine Ford and they had done warranty work, with no problems. They knew I was working on getting it transferred. Johnny said he called and talked to someone named Kirsten in Finance and told us where to go. When we got there we were so confused no one knew who or what we were talking about but luckily we found a nice Finance Sales Manager, Marie Chase, to help us. This was the silver lining of the whole experience. She was extremely helpful in getting what we needed. It was completely chaotic, my Dad was out of town and this paper had to be signed. I had to get him to drive to a business in town to get to a fax to get this done basically for Mr. Tisdale. The next problem was that my insurance card was out of date. Well, of course it was, now I cannot blame this on him, but gosh by now I was about to have fumes coming out of my head. Really I just had done a title transfer and renewed plates. I am not driving a $50k vehicle with no insurance. But please once again, let me be inconvenienced and make sure that I look like the idiot. I call and get the correct one faxed, not emailed like he wanted. Are they not supposed to bring you a clean vehicle? Whose department is that? Well, they messed up too. Dirty and dusty. It is not that I expected it, but I thought that it was a service provided. Never again will I go to this awful dealership. More
by PamelaM
January 01, 2016
we went for a state inspection We went in for a state inspection. Steven was our service person. He guide us through the procedures and everything went just as he said. Will definat We went in for a state inspection. Steven was our service person. He guide us through the procedures and everything went just as he said. Will definately go back. Thank you Steven and 5 Star Ford. More
by steve
Employees Worked With
Steven Carter
December 30, 2015
Great Sales and Service Staff I've been purchasing vehicles from this dealership for well over 10 years and continue to be pleased with the level of service they provide after the I've been purchasing vehicles from this dealership for well over 10 years and continue to be pleased with the level of service they provide after the sale. I'm the "car guy" in the family, so when friends or family are looking to purchase a Ford, this is the dealership I point them to. Last week I took my mother's Ford Focus in for some warranty work. As usual, Jose from the Service Department kept me informed as to the status of the repair. I used to despise dealing with Service Representative, but when it comes to needing to get my Fords worked on I know I can count on Jose keeping it honest and getting any problems remedied in a timely manner. More
by KeenOne
Employees Worked With
