Five Star Ford - Service Center

Very disappointed in the service department. I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could care less. I have bought many vehicles from this dealership. I expected better customer service from five star. More

Caleb was recommended by my salesperson and I was not disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recomme disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recommend him and Five Star Ford in general. More

Everyone was very helpful, everything was throughly explained, patient, and made the whole process go by smoothly. Hector and Juan answered any questions that I had, Hector was very helpful in finding explained, patient, and made the whole process go by smoothly. Hector and Juan answered any questions that I had, Hector was very helpful in finding what I needed. More

Juan Hernandez was awesome in helping me with my used car purchase and all issues…Thank You Juan! purchase and all issues…Thank You Juan! More

Five Star Service NRH is really a Michelin Star shop! Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriousl Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriously. Special appreciation goes to Nick Hernandez who was eager to get my service project underway, advocated my interests with respect to technician recommendations, and made certain that all my needs were met! There is no better place to have a Ford serviced. More

I only buy cars from this dealer - Lee Clanton the best in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! More

Fantastic service department! Shout out to Robert Morgan for taking care of my situation when a part from my Bronco was damaged. He went way over and beyond to fix the problem and Shout out to Robert Morgan for taking care of my situation when a part from my Bronco was damaged. He went way over and beyond to fix the problem and had me on my way in no time. Very professional supervisor and this is why I will continue to be a loyal customer for many more years! More

Jeff answered all of my questions. I did not purchase a new vehicle was just looking into options. I did not purchase a new vehicle was just looking into options. More

Took my truck to them February 17th for some warranty work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing chain and water pump. Finally received a message yesterday saying it will be another 12 days "at the earliest" before its finished. At this point I am out more in rental car fees than the repair is going to cost. 6 weeks for a 15 hour job! Almost zero communication from my sevice advisor. Left at least 6 voicemails before I finally convinced them to send me to the managers voicemail. Wich did get my service advisor to call me back the next day. I know everyone is busy right now, but that should not keep you from providing even the basic customer services. Not getting any communication again. So I guess I am headed to the dealership today. Let's see if they can ignore me in person! More

I just purchased my 3rd Mustang fm Crystal Sanders & John Little. This time is was a used 2016. I experienced a pulley & water pump issue only about 4 weeks after rolling off the lot. Upon returning with my Little. This time is was a used 2016. I experienced a pulley & water pump issue only about 4 weeks after rolling off the lot. Upon returning with my extended warranty paperwork, Jason Kubica picked up the phone to call his boss (Tiffany). Tiffany had already been briefed about my car issues by Crystal, before I even arrived. And it was because of Crystal going the extra mile, Jason was able to get me in & out in less than 2 days...when most wait times are 1-2mos due to the pandemic slowing down supply chains. Jason, Tiffany & Crystal delivered exceptional service After The Sell...which is rare nowadays. More