Back

Five Star Ford - Service Center

North Richland Hills, TX

4.2
413 Reviews

413 Reviews of Five Star Ford - Service Center

Sort by
March 02, 2023

Juan Hernandez was awesome in helping me with my used car purchase and all issues…Thank You Juan! More

by gizmoluckie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

Five Star Service NRH is really a Michelin Star shop! Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriousl More

by pfarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2022

I only buy cars from this dealer - Lee Clanton the best in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! More

by cfickes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Rothganger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2022

Fantastic service department! Shout out to Robert Morgan for taking care of my situation when a part from my Bronco was damaged. He went way over and beyond to fix the problem and More

by Marie.montez2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022

Jeff answered all of my questions. I did not purchase a new vehicle was just looking into options. More

by rochc58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fitch
March 19, 2022

Took my truck to them February 17th for some warranty work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing More

by Tile_guys
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Adams
November 15, 2021

I just purchased my 3rd Mustang fm Crystal Sanders & John Little. This time is was a used 2016. I experienced a pulley & water pump issue only about 4 weeks after rolling off the lot. Upon returning with my More

by Victorjpratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Kubica, Tiffany , Crystal Sanders
November 02, 2021

Third or fourth time dealing with Odie. Made an appointment for recall work a week ago. I was scheduled with a different service advisor. I asked if Odie could take care of the appointment and once More

by pali21113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Odie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

First I traded in my f150 and they gave me 17,000$ for and that was the most they could give. Then put it on their lot for 25,000$ the next day. Traded in for a Ford mustang. Test drove it and told the More

by Patricktennison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Ingram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Maples
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2021

I bought the 2021 F150 powerboost truck from this dealership. It currently has 3500 miles on it. The front drivers side running light flickers like a strobe light. I contacted their service departmen More

by Usxpatriate
Recommend Dealer
No
Employees Worked With
Unknown- Called for an appointment
2
...