Five Star Ford - Service Center

Service Dept. is very good! I didn't buy my car there, but wish I had, if the sales staff are as good as their service dept.. Been there twice. People are attentive, courteous, a I didn't buy my car there, but wish I had, if the sales staff are as good as their service dept.. Been there twice. People are attentive, courteous, and friendly. Especially the one that took care of me .......CALEB ROTHGANGER. Great guy. Good asset to that dealership. Was a whole lot better there, than at the other place I was at. More

Great Service, Great Service Advisor Sean was OUTSTANDING! He kept me updated on my trucks every move and back briefed me on all work being done. He even was able to get me a solid milita Sean was OUTSTANDING! He kept me updated on my trucks every move and back briefed me on all work being done. He even was able to get me a solid military discount! Thank you very much for helping me and taking great care of my truck! More

Above and Beyond Michael Fitch and Scott Wilson went above and beyond to help me get my Super Duty issues resolved quick and for the best price. Got me back on the roa Michael Fitch and Scott Wilson went above and beyond to help me get my Super Duty issues resolved quick and for the best price. Got me back on the road in a hurry & without killing my finances! Thank you Five Star. You know how to pick em!!! More

Great Service Ron did a great job and hhis service manager understand customer service. I appreciate them working with me on the warrenty of my vehicle. Ron also ed Ron did a great job and hhis service manager understand customer service. I appreciate them working with me on the warrenty of my vehicle. Ron also educated me on the services the service dept can conduct for my vehicle. I will now bring my truck for services in the future. Karena did a great job with customer service. Thanks for the great service More

Fast and friendly service Got there early for a state inspection appointment. Greated immediately and they got us in and out quickly with no problem. Gave us info on what mig Got there early for a state inspection appointment. Greated immediately and they got us in and out quickly with no problem. Gave us info on what might need replaced at next visit. More

Major Parts and Service done in less than 24 hours! Was easy to make a Service appointment. Easy drop off. Easy Pick up. Was given estimate of all services. Excellent Service information and choices f Was easy to make a Service appointment. Easy drop off. Easy Pick up. Was given estimate of all services. Excellent Service information and choices from Ron Baron. Two outside review mirrors replaced. New tires mounted and balanced. New wiper blades. Oil change. Multi point inspection. Courtesy Driver for drop off and pick up. Would do it again! Thanks!!! More

Excellent service and support We recently took our Ford F-150 to Five Star Ford in North Richland Hills, TX. We had the pleasure of dealing with Sean Billhymer for this service vi We recently took our Ford F-150 to Five Star Ford in North Richland Hills, TX. We had the pleasure of dealing with Sean Billhymer for this service visit. Sean was courteous, helpful, knowledgeable, and extremely professional in his dealings with us. From the time we arrived with our truck to the time we picked it up, Sean kept us informed and advised of the necessary service and its cost, and he never failed to respond pleasantly to our questions and comments. Our service was completed in a competent and timely manner, and we are very pleased, both with Five Star Ford and with Mr. Billhymer's assistance. More

Thank you Five Star Service Department! Jose Garza is the BEST customer service rep. He has not only taken care of me, but when I refer my friends to him, he takes care of them as well. He Jose Garza is the BEST customer service rep. He has not only taken care of me, but when I refer my friends to him, he takes care of them as well. He is highly professional and courteous. It is nice to have the confidence in a rep and a service department that I happily refer my friends to. As a disabled older single woman who knows there is a target on my head for stating work needs to be completed that doesn't, Jose and Five Star take care of me. Having raised with a mechanic I know they are taking good care of my car. Everyone is courteous, professional and helpful. The review of things needed for my car, the estimate of the cost and the low pressure as to when to complete it. Thank you, Jose and Five Star Service for taking care of me and my referrals!! More

The works and tire warranty Bought our 13 Fusion here. Needed the works service. No problem. Needed help with tire warranty. The Michilin Energy Savers are rated for 65000 mile Bought our 13 Fusion here. Needed the works service. No problem. Needed help with tire warranty. The Michilin Energy Savers are rated for 65000 miles. We had 35000 and almost no tread. Ezra was able to prorate the difference and get us new tires. Excellent communication throughout the process. More

Great place! This place is wonderful! The gentlemen that took care of me was Ron , he was very experienced and knowledgeable about my vehicle. I will definitely be This place is wonderful! The gentlemen that took care of me was Ron , he was very experienced and knowledgeable about my vehicle. I will definitely be back! More