Five Star Ford - Service Center

Start to finish - fantastic Abby was my service adviser and she was wonderful. Incredibly nice, attentive, and bubbling personality. I had something that needed extra attention Abby was my service adviser and she was wonderful. Incredibly nice, attentive, and bubbling personality. I had something that needed extra attention and I didn't feel pushed into getting it fixed today. I can't stand it when a dealership is pushy about that stuff if it's not an emergency fix. I will be visiting again. More

Great Service, Incredible Staff Five Star Ford always surprises (and pleases) me with their excellent service department. It happened again today. They quickly got my EDGE in for ser Five Star Ford always surprises (and pleases) me with their excellent service department. It happened again today. They quickly got my EDGE in for service, quickly did what was needed, insured that everything that was promised was delivered, and showed professional, personal interest by the service rep. I've never had a bad experience with Five Star Ford in North Richland Hills. From their "The Works" oil-change service to their repair, for me, this is the place to go. More

Very Courteous Crew I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle d I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle driver. More

Joshua Saved my Hide I brought my 2007 Ford Mustang GT in to have its slipping transmission replaced for a are manufactured unit. Joshua was polite and and was able to get I brought my 2007 Ford Mustang GT in to have its slipping transmission replaced for a are manufactured unit. Joshua was polite and and was able to get expedited shipping on the transmission as it was originally going to take about two weeks to have it delivered. All in all, my car was in for about.l a week and a half give or take. The difference on the repair was night and day. More

Great Service! I had paid for a wheel/tire warranty, at the time of purchase, two years ago. One wheel/tire was damaged due to a road hazard, and Sean Billhymer in S I had paid for a wheel/tire warranty, at the time of purchase, two years ago. One wheel/tire was damaged due to a road hazard, and Sean Billhymer in Service quickly took my vehicle in, set me up in a loaner, and had my car back to me in about 48 hours. Sean has consistently provided prompt, professional and friendly assistance, and is a great representative of this dealership! I will definitely make future vehicle purchases at this dealership, even though it is (not) close to my residence! More

Always happy to service Whenever I take my Fiesta in for work, the Five Star Ford team is always willing and able to help with my needs. They are efficient, truthful, and chi Whenever I take my Fiesta in for work, the Five Star Ford team is always willing and able to help with my needs. They are efficient, truthful, and chipper. I highly recommend. More

Dispels Perception Dealership's Can't Be Trusted Had the opportunity to have my 2011 Expedition serviced at Sam Pack's Five Star Ford Dealership in North Richland Hills on March 1st 2016. I've grown Had the opportunity to have my 2011 Expedition serviced at Sam Pack's Five Star Ford Dealership in North Richland Hills on March 1st 2016. I've grown up with the perception not to fully trust sales or service staff as their just looking for ways to sell or repair something not really needed. On this visit my service consultant Michael Fitch was successful in dispelling my perceptions. I never felt pressured, educated on areas of focus and guided me through the process. With confidence, I will continue to utilize Sam Pack's Five Star Ford Dealership to service my vehicle. More

First Choice Sean made sure my Flex and I were very well taken care of. Service was fast and I had my vehicle back the next day. Sean made sure my Flex and I were very well taken care of. Service was fast and I had my vehicle back the next day. More

Struggling Excursion engine now runs like brand new. We had an amazing experience with Five Star Ford, we had decided to try them out after a bad experience with Westway Ford that had us needing to take We had an amazing experience with Five Star Ford, we had decided to try them out after a bad experience with Westway Ford that had us needing to take our 7.3 L Diesel Excursion back to them after their initial repair and left it out of commission for almost a month. We originally brought it in because of a struggling engine that was giving us a P1316 code which a google search revealed to most likely be a problem with the Under Valve Cover Harness for the fuel injectors. After their multi-point inspection it turns out we had a lot more problems than we thought, ranging from old transmission fluid to a leaking high pressure oil pump and more, to be honest we hadn't had it serviced it quite some time other than the usual oil changes and the trip to Westway mentioned above. They were able to find everything wrong with it very quickly while keeping us regularly informed on the progress of the repairs and cost estimations the whole way. After about 4 days we were informed that the Excursion was ready to be picked up and I was able to use their courtesy shuttle, which runs all day, to pick me up from my home and bring me right up to the door so I wouldn't have to worry about finding a ride or having to leave another vehicle their to pick up later. Once I turned on the engine I could tell an immediate difference from how it was running before and was further impressed as I stepped on the gas to leave. We never realized just how much power we had lost over the years and it ran better than any time I can remember, like I had just bought it off the showroom floor. We really appreciated everything Five Star Ford did for us and we are going to make sure we bring the Excursion in for regular maintenance from now on and we would recommend Five Star to anybody, especially for Diesel vehicles. More

The VERY best!!! Justin A. helped me and I would recommend him in a heart beat!!! great salesman, honest and explained everything to me, I feel very lucky that he help Justin A. helped me and I would recommend him in a heart beat!!! great salesman, honest and explained everything to me, I feel very lucky that he helped me!!! words can't explain how lucky Justin is and will be my salesman!! ;) More