Five Star Ford - Service Center

Great Service This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and work This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and worked with me to make sure I knew what was getting fixed. Michael Fitch was eager to point me in the right direction. Ric Calderon handled all of the warranty claims and paperwork for me so it ended up costing me absolutely nothing! Charlie Dill & Abel Baldazo were extremely nice and were able to drop me off and pick me up while my car was getting fixed. Overall, the entire process of getting my car fixed was stress free and I appreciate having a service department team like these guys! Thanks! More

Chris Adams saved the day! I had a crazy long day at work, forgot my kiddo had a concert at school and almost missed it, then my battery on my Explorer decided to fail... It was I had a crazy long day at work, forgot my kiddo had a concert at school and almost missed it, then my battery on my Explorer decided to fail... It was 6:32 pm when I cruised into the dealership (thankfully, I didn't end up stranded on the highway) and Chris took my car back himself and changed the battery out for me. He's a service advisor... Not a technician, but he obviously didn't want me stranded either. I appreciate him taking the time to take care of my issue at the end of a long day... I'm sure his day was long too :) More

Great Service Oil Change Great all around service! I called ahead to check on an oil change, receptionist was professional and informed me of the estimated wait time. When Great all around service! I called ahead to check on an oil change, receptionist was professional and informed me of the estimated wait time. When I arrived, Service Representative Aaron assisted me and informed me of their "works package" and the expected time. I expressed my expectations. Aaron was a true professional, confident, friendly and met my expectations with the service department. In and out of there within the time I was told it would be. More

Ric Calderon aves the day ! In a day and time when employee mentally has often gone from desire to provide great customer service and a job well done , to another day another dol In a day and time when employee mentally has often gone from desire to provide great customer service and a job well done , to another day another dollar . I was so very lucky to have found Ric Calderon who actually took the time to listen to what I had to say and fix the issue instead of "putting a band aid on it " and getting me out the door . Situations like this are what will keep me coming back and I will let everyone know how happy I am to have had someone address the root cause and fix my Shelby :-) More

Customer Service My Service Advisor Cameron Worthy was the best, he helped me through a difficult insurance claim and had the best response time of finding out informa My Service Advisor Cameron Worthy was the best, he helped me through a difficult insurance claim and had the best response time of finding out information and keeping me posted of the day by day play by play. Not once did I ever leave a message that he didn't call back. I was very impressed with his services and drive. Thanks Cameron ! Gary Lee More

Best Service Rep Ever! Since the day I first met Steven Carter when I drove into Five Star Ford for a simple oil change and tire rotation, I have been impressed with his as Since the day I first met Steven Carter when I drove into Five Star Ford for a simple oil change and tire rotation, I have been impressed with his assistance and his demeanor. Steven really seems to care about his customers and the service they receive. If I call ahead and leave a message for Steven that I will be visiting the dealership for service, he calls me back to discuss the problem and then makes sure, if at all possible, to be there to greet me and to oversee any work that is done. When the work is complete, if I have any questions, he makes sure I get answers. Service advisors don't get any better than Steven Carter! I would also like to mention Jimmie Mathews, Sync Manager. I just met him during my most recent visit to the dealership, and, again, I couldn't have asked for better assistance with the tech issues I was experiencing with my CMax. Jimmie not only made sure he addressed my issues, but also he went above and beyond to introduce me to features I didn't even know were available. Wonderful! Finally, I would be remiss if I didn't mention the dealership as a whole. Although my experience with Five Star Ford has been limited to a few visits for service, from the manager who stopped by for a chat to the cashiers who have handled my transactions, everyone I have met has been polite and helpful. One must believe that the professionalism I've encountered comes from an attitude projected by those in charge. What an example for other businesses to follow! More

Cleaning the mess of another dealership. Abby Teal at Five Star Ford went above and beyond to make sure the work I needed on my 2015 Fusion Energi was done correctly and properly claimed thro Abby Teal at Five Star Ford went above and beyond to make sure the work I needed on my 2015 Fusion Energi was done correctly and properly claimed through a warranty plan that seemingly to me, was not one of preference. Personally, it took multiple calls and over an hour of wait time with another dealership where I purchased this vehicle to get the simple answer of who my tire coverage was with. Abby cut through the red tape and got everything done. Having purchased my most recent vehicle with Five Star, my experience with both the sales and service department of Five Star Ford remain unmatched. I highly recommend using Abby as she is intelligent, pleasant, and overwhelmingly caring that the customer is treated fairly and accurately. She is tops in her industry. More

Satisfied Customer Car was being serviced for a road trip to Pennsylvania. Michael Fitch made sure car was ready when promised. Michael Fitch and staff are awesome. Car was being serviced for a road trip to Pennsylvania. Michael Fitch made sure car was ready when promised. Michael Fitch and staff are awesome. More

Asset to Five Star Ford My F-150 was in for service recently and Abby Peal made it much easier for me. I asked about some previous recommendations and she researched them and My F-150 was in for service recently and Abby Peal made it much easier for me. I asked about some previous recommendations and she researched them and advised me. She was friendly and knowledgeable and I left feeling like I had been heard. I hope she is there for a long time. More

SYNC Help Sean and JImmie are the two BEST patient and most helpful people at that dealership. I worked right next door and saw and asked Sean if there was anyw Sean and JImmie are the two BEST patient and most helpful people at that dealership. I worked right next door and saw and asked Sean if there was anyway i could come in to help me with my Sync for me car. (I bought my car at their sister store in Lewisville) They were so kind and told me everything and more to help with troubleshooting and cool awesome things i didn't even know about Sync. I will go out of my way to come to this dealership for service and to buy my next car! THANK YOU AGAIN FELLAS!!! :D More