Five Star Ford - Service Center

First Class Service start to finish Since recently moving to the area I have definitely found a new "home dealership". Was actually referred to them by Ford Corporate to handle and long Since recently moving to the area I have definitely found a new "home dealership". Was actually referred to them by Ford Corporate to handle and long standing service issue that kept being swept aside by old dealership back home. I could easily see why the parent company would recommend these guys. Everyone from Sean Billhymer (service advisor) to Joshua ( General Manager ) have been nothing but first class and professional. I recently referred a friend there as well and he ultimately bought a new F150. He told me after the fact it was by far the best car buying experience he had ever had as well. Check these guys out, You won't be disappointed. !! More

Thank you thank you for being there for me of why my car was in your care I wouldn't recommend you guys to any of my friends and family when they are looking fo thank you for being there for me of why my car was in your care I wouldn't recommend you guys to any of my friends and family when they are looking for a new vehicle thank you again More

Service Experience Took the 2012 F350 in today for maintenance: oil change, tire rotation, front end alignment. Ron Baron service writer. Ron always keeps me informed o Took the 2012 F350 in today for maintenance: oil change, tire rotation, front end alignment. Ron Baron service writer. Ron always keeps me informed of progress. His ability to listen, take ownership of any issue and respond back to me is very impressive. In my experience, Five Star Ford North Richland Hills is a highly trust worthy place for service. This is now my 5th Ford I've entrusted to their care. More

What happened to the service department I have been going to this dealership every since I moved to the area. I have bought two new vehicles from them and love their sales department. I onc I have been going to this dealership every since I moved to the area. I have bought two new vehicles from them and love their sales department. I once felt the same about the service department but my last couple of visits were not what I have become accustomed to when going to this location. Over the last two days I have took each of my vehicles in to be serviced and both times I had to fund someone to assist me. The second time when I went inside I found two service advisors playing with their phones. Both visits took extended periods of time to get oil changes with the longest being three hours. Not sure what happened but it may be t I me to find a new home. Sad but true. More

Warranty recall work Purchased a "new" used vehicle. Found out it had 3 open recalls. Five Star Ford repaired the open recalls. Abby Pearl was my service advisor. She Purchased a "new" used vehicle. Found out it had 3 open recalls. Five Star Ford repaired the open recalls. Abby Pearl was my service advisor. She ensured that the parts for the recall were on hand before my appointment and she provided me a loaner vehicle so I could accomplish all of my errands while my car was in the shop. Best experience ever and Abby was top notch on customer Service!!! More

Easy as Sunday Morning I called 5star and spoke to Caleb about a tune up to my 2008 f150. Not only did I get a tune up but also a brake job, power steering leak fixed, and e I called 5star and spoke to Caleb about a tune up to my 2008 f150. Not only did I get a tune up but also a brake job, power steering leak fixed, and even windshield wipers. I had planned to get new tires but Caleb informed me I still had 10k miles on them and could wait to replace them. My truck was in and out in 2 days! I loved that Caleb kept me informed as each repair was done and that he was not intimidating. Sometimes repairs are a hassle for a single Mom and this time it was not. I was thoroughly pleased with the courtesy, cost, and complete care I got from Caleb! You guys have a keeper and I will pass his info along to the "single mom network" of friends I have for all of their service and repair needs. Thanks Caleb, Kelley Nicosia :) More

Caleb Rothganger I went in to have my 2013 Taurus checked out. Three unrelated problems that came up at the same time. Caleb was awesome! He was able to have all the I went in to have my 2013 Taurus checked out. Three unrelated problems that came up at the same time. Caleb was awesome! He was able to have all the problems knocked out within a few days. Obviously, the techncians deserve credit too. Mainly, I was impressed with how quickly Caleb provided me with updates regarding my vehicle. Caleb ensured I had a rental lined up before I even arrived to the service department. If that's not bad xxx service, I don't know what is. Caleb was as professional as it gets! Kudos, Caleb! More

Maintenance Trip Steven Carter was fantastic! Met every promise. Went above and beyond to have my car serviced. This is why I buy my cars at Five Star. Steven Carter was fantastic! Met every promise. Went above and beyond to have my car serviced. This is why I buy my cars at Five Star. More

Great service This is a nice service center with friendly employees. I Just had regular maintenance on my 2014 For Escape; oil change and tire rotation but servic This is a nice service center with friendly employees. I Just had regular maintenance on my 2014 For Escape; oil change and tire rotation but service center makes it very easy. More

Greeted with a Huge Smile! I was immediately charmed and disarmed by Abby in the Quick Service Area today. She efficiently and quickly had my vehicle serviced, washed and ready I was immediately charmed and disarmed by Abby in the Quick Service Area today. She efficiently and quickly had my vehicle serviced, washed and ready to ride in no time! More