Five Star Ford - Service Center

Excellent Vehicle Service My vehicle started making a grinding noise while on 820 so I pulled into the dealership to have it looked at. Chris in the service department did a gr My vehicle started making a grinding noise while on 820 so I pulled into the dealership to have it looked at. Chris in the service department did a great job keeping me in the loop and they fixed the issue without charging me. They were extremely professional and I'd recommend them. More

Ron Baron My 2016 Ford F 1-50 broke down on me this weekend ( I know Found On Road Dead), Threw a Throttle Position Sensor Stuck Open code. (Malfunctioning Thro My 2016 Ford F 1-50 broke down on me this weekend ( I know Found On Road Dead), Threw a Throttle Position Sensor Stuck Open code. (Malfunctioning Throttle body) I limped it to the nearest Ford deal which was Five Star. Walked in and explained the situation and was told it couldn't be looked at until Tuesday. So I then called the Dealer I bought the truck from (Will leave unnamed) and was told the same thing. After a few minutes on the phone with no resolve I was meet outside Five Star by THE MAN. Ron came out, listened to my story (Third time telling it) and got to work. Located the part on site and put me on the schedule. I gave him my truck at 7am this morning as requested and he had it back at 5pm. Just like he said he would try, Thank you Ron and your team at Five Star. When the new Bronco comes out tell them to call me and you can take the commission. Thanks again, Eddie Robleski More

Thank you Mr Morgan and Sam pack's Five star Ford I cant put into words how overjoyed and emotional I am right now butt I had to let your company know that. That I meant your service director today mr I cant put into words how overjoyed and emotional I am right now butt I had to let your company know that. That I meant your service director today mr. Robert Morgan my children and I were stranded our vehicle ran out of gas and we were walking trying to find the closest gas station I barely had enough money to purchase gas and gas container mr. Morgan overheard my children and i speaking and offered to purchase the gas container and the gas not only did he do that he also give us a ride back to her vehicle he was a godsend to us today he was an awesome man so kind and sweet and if this is a type of individual that your company employees you have one of the kindest sweetest. Men in the world... I just wanted to let someone know that this gentleman is a true asset and a True Valuevto this world and to your company and mr. Morgan I as well as my children would like to thank you again may God bless you in so many ways...and i give him 10 stars.... More

I had an excellent experience with Mr. Ron Baron. Mr. Baron every time schedule every six months that I take the car for service, takes the extra time to take good are of me and my service. Minors r Mr. Baron every time schedule every six months that I take the car for service, takes the extra time to take good are of me and my service. Minors repairs or any other car needs, he use his best resources to solve the problem. More

Very Pleased with experience with service department. Odie Terry, Service Advisor is very professional, and goes the extra mile for any problems that may I may have.Also, Charlie Dill, and Ronnie Elmore w Odie Terry, Service Advisor is very professional, and goes the extra mile for any problems that may I may have.Also, Charlie Dill, and Ronnie Elmore were my courtest van drivers, and were very courteous and professional. More

The best I've ever had. Very impressed with the staff! I bought a brand new F-150 in January from a good dealership in South Texas - Hacienda Ford, but while 500 miles away from home a message popped up th I bought a brand new F-150 in January from a good dealership in South Texas - Hacienda Ford, but while 500 miles away from home a message popped up that something was wrong. It was a Thursday night so I knew I had to get it fixed ASAP. I was far away from home and had many more miles to drive during the weekend for business, so early Friday morning I went to a certain Ford dealership in west Ft. Worth and they didn't seem interested at all in helping me out. Kinda blew me off! I then drove to Five Star Ford. I have owed many cars, trucks and vans through my life and I've NEVER had such a good experiance at any dealership. I was totally impressed with all your service staff and their undertrsanding of my delima. They went way out of their way to help me and I am so thankful. Landon Owens was AWESOME. What a Fantastic young man he was. I have nothing to say but Praise for his concern and willingness to do what it took to make a Ford customer, (even though I didn't purchase my F-150 at Five Star) feel important. He was AWESOME! More

Ron is the sole reason I am at Five Star Ford! I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a y I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a year ago my mechanic let me down and that's how I met Ron Baron. I was caught in the middle of what my mechanic was telling me and what Ron was seeing when I brought my SUV to 5 Star. Ron took the time and the patience to explain the issue to me; to give me options to fix the issue and gave me time to think about what I wanted to do next. From our discussions, I decided to have Five Star repair my vehicle. After the repair I was still having some issues but Ron took care of it and the service department did not charge me at all to repair those remaining issues. Back in December when my SUV needed a new transmission Ron helped me walk through what the cost would be to keep the 10 year old vehicle and repair it or to get a different car. He never pushed me to go and look at the cars at the dealership. He just suggested I might want to look to compare what the prices were with the end of year rebates. Ultimately after looking at the new car pricing with rebates and talking to Ron about the cost to repair my car; I made the decision to buy another vehicle. All through this process I was never pushed or felt like I didn't know how to make the decision on my own. That's a big deal for a female. Since then I have referred 2 other people to 5 Star and they have purchased vehicles. I will be honest. If Ron goes to another Ford service dealership in my area, I will follow him. With all the employees that I have met at 5 Star Ford - everyone has been positive, helpful and courteous. Ron is the best for me. He is above and beyond my previous dealership experiences. His attention to detail, thoughtful follow up, honesty, patience and integrity are what makes him the best. Thank you, Nancy S More

Great service, wonderful people. I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I sto I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I stopped by the QT and while I was looking at my tire, Robert Morgan the Service Director for Five Star Ford who just happened to be at QT too, asked if I was needing any help. I told him about my tire and explained that I'd get it taken care of after I dropped my daughter off. Mr. Morgan asked me to let him and his team take care of it. I drove my car right over and was met with such nice people. I later learned that they were all done for the night and actually clocked out, but they stayed and helped my kids and I with my tire. This was such a kind act and truly appreciated. Five Star Ford will be where I always go for car maintanance. They are a group of very caring individuals. I can't thank them enough for their kindness. More

michael fitch Took our truck in for service and Michal Fitch was very helpful. he kept us informed the whole time and made our experience very pleasant. This is sec Took our truck in for service and Michal Fitch was very helpful. he kept us informed the whole time and made our experience very pleasant. This is second time he has been very helpful and kind to us. He went above and beyond our expectations once again. More

Stellar Service Advisor! I would highly recommend any customers to Steven Carter! He has shown the rare ability to get the best results for his customers. He has great rapport I would highly recommend any customers to Steven Carter! He has shown the rare ability to get the best results for his customers. He has great rapport with his customers. His willingness to give his time and effort results in quality customer service. He demonstrates the kind of leadership and commitment that all service advisors should embody. He is dedicated, knowledgeable, organized, and well prepared to meet the needs of his customers. More