Five Star Ford - Service Center
North Richland Hills, TX
413 Reviews of Five Star Ford - Service Center
Customer service was good but the truck went in with working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can brin working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can bring it back and if it is linked to our replacement of the throttle body, we’ll fix it. More
Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, including extra service suggested; now I need a new engine at 103,000 miles; and finally an offer of $500 for my car! No acknowledgment of pristine interior and exterior, or new tires worth more than $500. No acknowledgment of an engine with faults that should have been recalled, just it is all your loss. The only value I feel now from Five Star was as a financial sucker to them and to Ford Motor Company. Premium maintenance was a very costly joke! More
Great service with Caleb in Service. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. More
Good group to work with. Trustworthy. Friends. Have served us and a lot of our family and friends that we have refered to them. Trustworthy. Friends. Have served us and a lot of our family and friends that we have refered to them. More
David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More
My service representative, caleb, was very attentive and kept me informed of everything going on. kept me informed of everything going on. More
Jason Howell at Five Star Ford NRH goes above and beyond- even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to do so! His customer service is unmatched. More
Very disappointed in the service department. I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could care less. I have bought many vehicles from this dealership. I expected better customer service from five star. More
Caleb was recommended by my salesperson and I was not disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recomme disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recommend him and Five Star Ford in general. More
Everyone was very helpful, everything was throughly explained, patient, and made the whole process go by smoothly. Hector and Juan answered any questions that I had, Hector was very helpful in finding explained, patient, and made the whole process go by smoothly. Hector and Juan answered any questions that I had, Hector was very helpful in finding what I needed. More