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Five Star Ford
North Richland Hills, TX
8,601 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,601 reviews
March 11, 2025
Our car buying experience with William May at Five Star Ford was amazing. He knew everything about the vehicle we were shopping for, he was very nice and friendly, and made the car buying experience painle Ford was amazing. He knew everything about the vehicle we were shopping for, he was very nice and friendly, and made the car buying experience painless. More
by alexgarza818
March 10, 2025
My review is for my salesman Alfred. I've been buying my vehicles from him since 2008. My recent vehicle purchased was because my old one gave me major issues and could not be repaired, I've been buying my vehicles from him since 2008. My recent vehicle purchased was because my old one gave me major issues and could not be repaired, was highly upset but Alfred put my mind at ease at helped me and put me into a newer and better vehicle. More
by Antonio Price
Employees Worked With
March 06, 2025
Makes the process of buying a vehicle from out of state very easy! Most of the process was completed prior to arrival. very easy! Most of the process was completed prior to arrival. More
by XR
March 05, 2025
Totally enjoyable purchase experience. Low stress but high on letting the customer express their needs. (What vehicle can meet your needs.) Low stress but high on letting the customer express their needs. (What vehicle can meet your needs.) More
by Kevinmi
March 05, 2025
Alfred was extremely easy to work with. He definitely made us feel less anxious about the entire buying experience. We'll definitely be back later to buy my husband a truck and hopefully Al He definitely made us feel less anxious about the entire buying experience. We'll definitely be back later to buy my husband a truck and hopefully Alfred can help us again! The facilities are very clean and welcoming. Everyone we encountered addressed us and it was overall very pleasant to be there. More
by Azlwendy
Employees Worked With
March 05, 2025
William May was incredibly helpful. He invested a lot to coordinate with another dealership and even negotiated a new engine. He invested a lot to coordinate with another dealership and even negotiated a new engine. More
by Theeloper
March 04, 2025
I messaged the General Manager about a problem with the collision repair shop and he responded to me within 12 hours and took immediate action. collision repair shop and he responded to me within 12 hours and took immediate action. More
by randy.holcomb
March 02, 2025
Alfred and the entire team at Five Star were amazing! They were all so friendly and helpful! They were all so friendly and helpful! More
by Monica.winters
Employees Worked With
Other Employees :
Isaac Bowen
March 01, 2025
The best dealership in DFW! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come! More
by Deborah S.
February 28, 2025
Fantastic people. From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at F From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at Five Star Ford were awesome. Each encounter reinforced how good they are at this process. I found them all to be courteous, professional, and accommodating. That's not to say that they gave me everything I wanted but it was one of my top car buying experiences. More
by steve_smith1999
Employees Worked With
Other Employees :
Kobe Spicer
