Five Star Ford

1 ONE STAR – BUYER BEWARE. DISHONESTY, DISRESPECT, AND ZERO ACCOUNTABILITY. If you are considering purchasing a used vehicle from 5 Star Ford, I strongly encourage you to t DISHONESTY, DISRESPECT, AND ZERO ACCOUNTABILITY. If you are considering purchasing a used vehicle from 5 Star Ford, I strongly encourage you to take your business elsewhere. Our experience with this dealership, particularly salesperson Kimberly Pendley and manager Jeff Crabtree, has been nothing short of appalling. We purchased a used Ford F-150 for our 16-year-old son. Having experienced vehicle issues in the past, I made it a point to ask Kimberly MULTIPLE times about the mechanical condition of the truck, specifically the engine and transmission. I was repeatedly assured that the vehicle was in excellent condition and that its only imperfections were cosmetic, such as minor scratches and dents. Those assurances proved to be worthless. Within ONE WEEK of bringing the truck home, we discovered significant fluid leaks, leaving what appeared to be oil or transmission fluid stains all over the street, of various ages. I immediately contacted Kimberly, who instructed us to bring the truck to the dealership the following day for inspection. What happened next was even more disturbing than the mechanical issues themselves. Because I was working, my mother and my 16-year-old son brought the truck to the service department, just to be told they have zero knowledge of the truck getting service of any kind. I then instructed my son to go and search for Kimberly at the sales department. Instead of receiving professional assistance, they were met with hostility, defensiveness, and an astonishing lack of customer service. When I attempted to speak to Kimberly over the phone , she flat – out REFUSED, stating “ I do not want to talk to her”. Let that sink in. The salesperson who sold me the vehicle refused to speak to me when a serious problem arose just days after the purchase. Then came an equally concerning conversation with manager Jeff Crabtree. Jeff stated that had they fixed the truck, it would have been priced at $23,000 instead of the $17,000 we paid. An extraordinary statement to make to a customer who had been repeatedly assured that the vehicle was mechanically sound. When the implications of his statement became apparent, he began backpedaling. But perhaps the most shocking comment came from Kimberly herself. When my mother explained that we would NEVER have purchased the truck had known about these issues, Kimberly responded: “People buy broken cars all the time.” Unbelievable. We did not knowingly purchase a broken truck. We purchased a truck based on the representations made by YOUR salesperson. There is a significant difference. Neither my mother, nor my child deserved this treatment. The true measure of a dealer is not how they treat you while taking your money. It is how they treat you when something is wrong. 5 Star Ford of North Richland Hills failed miserably. To anyone considering buying a vehicle here: Do not mistake a salesperson’s assurances for proof of vehicle’s condition. Get an independent inspection, demand documentation, and think very carefully before trusting this dealership with your money. Five Star Ford may be the name, but our experience deserves ZERO stars. More

⭐️⭐️⭐️⭐️⭐️ Best Truck-Buying Experience! We had an excellent experience from start to finish! Jason Howell was incredibly helpful, knowledgeable, and friendly. He made the process smooth We had an excellent experience from start to finish! Jason Howell was incredibly helpful, knowledgeable, and friendly. He made the process smooth and enjoyable and took the time to answer all our questions. Mike Schumann, the finance manager, was just as impressive! He was able to get us a surprisingly low APR and took the time to explain the GAP insurance and warranty so we could fully understand our options and feel confident in our decisions. Both Jason and Mike went above and beyond to make this an outstanding experience. Buying a truck can sometimes be stressful, but they made the entire process easy and enjoyable. This was hands down the best truck-buying experience we’ve ever had! We highly recommend this dealership and will definitely remember the exceptional service we received from Jason and Mike! More

Alfred “grandpa” id recommend him to my child who doesnt know anything about vehicles. H en took great care of me through the process & stayed true to his promises know anything about vehicles. H en took great care of me through the process & stayed true to his promises More

We had an amazing experience buying our vehicle, and it was all thanks to Alfred! He made the entire process smooth, stress-free, and enjoyable from start to finish. He was friendly, knowledgeable, patient was all thanks to Alfred! He made the entire process smooth, stress-free, and enjoyable from start to finish. He was friendly, knowledgeable, patient, and never made us feel pressured. He took the time to answer our questions and made sure we felt confident in our purchase. More

Alfred made the process of buying my dream car so easy. He went above and beyond to ensure that every box was checked on my list. Thank you Alfred & Five Star Ford! You’ve got a customer for life! He went above and beyond to ensure that every box was checked on my list. Thank you Alfred & Five Star Ford! You’ve got a customer for life! More

Alfred was fantastic! He took the time to look over their entire inventory to search for the vehicle we wanted. In addition, he was patient as we deliberated and he helped He took the time to look over their entire inventory to search for the vehicle we wanted. In addition, he was patient as we deliberated and he helped us discuss the options. Recommend 5-Star and Alfred to everyone! No hidden costs or add-ons. Straight forward and honest. More

Alfred was recommended to me from a friend and now he has a client for life. He was kind and attentive. He was absolutely a pleasure and so friendly. a client for life. He was kind and attentive. He was absolutely a pleasure and so friendly. More

Promptly greeted and shown respect without being pressured. All the employees were courteous and friendly. pressured. All the employees were courteous and friendly. More

Alfred was a pleasure to deal with and made our process easy. Would definitely want him to work with us in the future. Thank you!! easy. Would definitely want him to work with us in the future. Thank you!! More

⭐⭐⭐⭐⭐ Five Star Ford Understood the Assignment! I came in wanting a new Toyota Corolla Cross XLE, not a three-hour hostage situation with a finance department! Thankfully, Rick Dike in sales I came in wanting a new Toyota Corolla Cross XLE, not a three-hour hostage situation with a finance department! Thankfully, Rick Dike in sales and Mike in finance made the whole experience a breeze! No hassle, no haggling, no shady math, just straightforward pricing, transparent financing, and excellent customer service! And the real MVP move? They got me out the door in time for the Texas vs. OU kickoff! Unfortunately, the Longhorns didn’t get the memo about winning. I left with a new car, a great deal, and a whole lot more satisfaction than that football game gave me! Five Star Ford gets FIVE STARS! ⭐⭐⭐⭐⭐ Hook ’Em anyway! 🤘🧡 More