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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
500 Reviews
Call Service Center (469) 251-7822

500 Reviews of Five Star Chevrolet - Service Center

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January 30, 2023

Need work done on my truck. This is the only dealership that has worked on my truck. Several call to dealership to set an appointment and no return call. Called Alan Brow the GM More

by BOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Withem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cant remember
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Jan 31, 2023 -

Five Star Chevrolet responded

Hello Bob, You are a valued long-time customer at our dealership and we assure you we have been attempting to contact you. Although, Mr. Brown was out last week at meetings, several of our staff have left voice messages at the number we have on file. If you wouldn’t mind asking for James Cassels or Chris Selbach at 972-389-6700, we will gladly set your next appointment as soon as possible. Our sincere apologies for the delay in communications. We hope to hear from you soon. Sincerely, Chris Selbach, Service Director

Helpful
January 30, 2023

Fantastic service experience! Timely and well explained for everything that was needed and done. No complaints. More

by tkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Five Star Chevrolet responded

Tkelly, Timely and informative service is the goal at Five Star Chevrolet. Any time you have concerns with your vehicle, reach Brian and our techs at 972-389-6700. Between visits, we welcome your questions. Thank you for your high marks and business. Sincerely, Chris Selbach, Service Director

Helpful
January 28, 2023

Great service, amazing staff. Car feels like new everytime I got it back from service. More

by Yilmard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2023 -

Five Star Chevrolet responded

Yilmard, Customer experience is a high priority at Five Star Chevrolet. Thank you for letting us know your service visit went well. When Jessy or I can address future vehicle issues, please reach us at 972-389-6700. We appreciate you! Best Regards, Chris Selbach, Service Director

Helpful
January 26, 2023

Thank you to the Management Team on every visit I’ve made. Your time & courtesy is appreciated. More

by Coachtonya.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanics, Manny Galan
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Jan 27, 2023 -

Five Star Chevrolet responded

Thank you, Coach Tonya, for taking the time to review your Five Star Chevrolet experience. We are more than happy to address the care of your GMC. We look forward to hearing from you in the future at 972-389-6700. Safe travels. Take Care, Chris Selbach, Service Director

Helpful
January 21, 2023

Service as always SPECTACULAR! ! I will always bring my vehicle to Sam Pack 5 Star Chevrolet 🌟 More

by rlerma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalijah Craine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2023 -

Five Star Chevrolet responded

Rlerma65, Your loyalty to Five Star Chevrolet is greatly appreciated. Thank you for choosing our service center for your vehicle's care. When you need our knowledge or advice, we welcome your questions at 972-389-6700. We are here to help with all of your automotive needs. Sincerely, Chris Selbach, Service Director

Helpful
January 18, 2023

Awesome customer service and friendly folks! I will recommend them to family and friends! Thx More

by Jaye40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Five Star Chevrolet responded

Thank you, Jaye40, for making Five Star Chevrolet your auto center. Your recommendations are greatly appreciated and we want you to know we continue to be available for your service questions at 972-389-6700. Let us know how we can help you enjoy your vehicle. Best Regards, Chris Selbach, Service Director

Helpful
January 17, 2023

Courtesy and knowledgeable they do a check in on what your vehicle needs and is recommended More

by jackieramirez2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Five Star Chevrolet responded

Jackieramirez2012, Keeping you fully informed about the care of your vehicle is a Five Star Chevrolet priority. We appreciate the opportunity to help you with the maintenance of your Chevy. Reach out to 972-389-6700 whenever you have automotive questions. We are always happy to help. Thank you, Chris Selbach, Service Director

Helpful
January 16, 2023

Great communication through out the whole process of getting my truck worked on. Would highly recommend coming to this store for your service needs. More

by cowboysfan484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Five Star Chevrolet responded

Cowboysfan484, Your recommendation of Five Star Ford Chevrolet is truly appreciated. Thank you for recognizing Brian and our service department. We look forward to scheduling your next appointment at 972-389-6700. Best Regards, Chris Selbach, Service Director

Helpful
January 14, 2023

Go od comm unication easy to make appoint ment redicumois have to write 15 words More

by Lisamonaghansemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gutterez
Report | Print
Jan 15, 2023 -

Five Star Chevrolet responded

Thank you, Lisa, for taking the time to recognize Ryan and the Five Star Ford Lewisville service center. Whenever you have vehicle concerns, we are here with advice at 972-389-6700. Don't hesitate to call between visits. Take Care, Chris Selbach, Service Director

Helpful
January 07, 2023

excellent service the people are very friendly it is always a pleasure to take my car to the service More

by Vicmag1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Five Star Chevrolet responded

Thank you, Vicmag1973, for taking the time to rate your Five Star Chevrolet service experience. Our team welcomes the chance to share its knowledge. Let us know when you need advice at 972-389-6700. Safe travels, Chris Selbach, Service Director

Helpful
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