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Five Star Chevrolet

Carrollton, TX

Overview
Employees
Reviews
Vehicles
4.9
1,386 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,386 reviews

June 21, 2023

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 20, 2023

Great dealership and super friendly staff. Highly recommend. Worth the drive to go experience. They treat you like family. More

by wheelee2004
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franko Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Five Star Chevrolet responded

Hello wheelee2004, Thank you so much for your kind words and for taking the time to share your positive experience at Five Star Chevrolet. We are absolutely delighted to hear that you had a great experience with us! We appreciate you for recommending so many of our staff and we look forward to addressing future vehicle concerns at 972-389-6700. Take Care, Alan Brown, General Manager

June 20, 2023

SM pack Chevy has the best staff ever. They always make me feel at home More

by Jogray972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Detaverier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Calles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalijah Craine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corbin Beck, Manny Galan, Hope Garcia
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Jun 21, 2023 -

Five Star Chevrolet responded

Hello Jogray972, Customer satisfaction is our top priority, and we strive to provide exceptional service to every individual who walks through our doors. It is great to see so many team members in your review. We will continue to exceed your expectations when you visit the Five Star Chevrolet service center. We look forward to hearing from you at 972-389-6700. Thank you, Chris Selbach, Service Director

June 20, 2023

Quick and good communication. Was very helpful with the update. I would visit again for serivce. More

by sunchoi.aa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Five Star Chevrolet responded

Hello sunchoi.aa, Thank you for taking the time to recognize Brian and Five Star Chevrolet. If you ever need any further assistance or have any questions, please don't hesitate to reach out to 972-389-6700. We are here to help and keep you knowledgeable about your vehicle. Take Care, Chris Selbach, Service Director

June 20, 2023

The entire process was fantastic. Your team is awesome and I was completely satisfied with my truck buying experience. More

by stephen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Kellough
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Jun 21, 2023 -

Five Star Chevrolet responded

Congratulations, Stephen! We understand that purchasing a vehicle is a significant decision, and we're thrilled that we were able to help you find the perfect truck. Our dedicated team is committed to guiding our customers through every step of the process, ensuring transparency, and delivering a smooth and enjoyable experience. When you have questions about your truck, reach us at 972-389-6700. We look forward to seeing you at Five Star Chevrolet again. Thank you, Alan Brown, General Manager

June 16, 2023

They were amazing from my initial phone call setting up my appointment; through my arrival, and the care they provided to my vehicle. They had me out the dirt in a very timely manner. Great all the way aro More

by phillip947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce
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Jun 17, 2023 -

Five Star Chevrolet responded

Hello phillip947, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for taking the time to rate your service visit and please call on us any time at 972-389-6700. We hope to always be your first call for vehicle care. Safe travels, Chris Selbach, Service Director

June 16, 2023

Very professional and efficient. Certainly made the process of selling them my car easy and stress free. More

by jaiton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Patel
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Jun 17, 2023 -

Five Star Chevrolet responded

Hello jaiton, Thank you for rating your shopping experience with Jimmy and the Five Star Chevrolet sales team. Count on us at 972-389-6700 when you have future vehicle questions. We will be happy to share our knowledge. Enjoy your new car! Best Regards, Alan Brown, General Manager

June 14, 2023

There’s nothing good or bad to say. You guys just don’t listen to the customer More

by Robert.vina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Withem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Five Star Chevrolet responded

Hello Robert, Thank you for reaching out to us and sharing your concerns. We apologize for any misunderstanding regarding the service performed on your vehicle. After carefully reviewing the details of your visit, we want to address the issue and clarify the situation. It appears that during the service appointment, our technician discovered that all four bleeder screws on the brake calipers were seized. Despite the technician's efforts, the screws could not be removed even after allowing them to soak for several hours. As a result, our technician recommended replacing all four brake calipers and performing a brake fluid exchange. We understand that Brian reviewed this matter during your visit for a recall, oil change, tire rotation/balance, and brake fluid service. Unfortunately, we were unable to perform the brake fluid service due to the seized bleeder screws, and you were not charged for it. We apologize if there was any miscommunication or if the explanation was not clear. Our primary goal is to provide exceptional service and ensure clear and transparent communication with our valued customers. We appreciate your understanding and patience throughout this process. If you have any further questions or are reconsidering the tech’s advice, please do not hesitate to reach out to Service Director, Chris Selbach at cselbach@sampack.com or 972-389-6700. We value your feedback and strive to continuously improve our services based on our customer's experiences.

June 13, 2023

Very courteous, explained the process from start to finish. He came to my house to look at the car, went back to the dealership & made an offer to buy my car within 30 minutes. Then returned to get the More

by Burmee40
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Patel, Emmy Nicholson
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Jun 13, 2023 -

Five Star Chevrolet responded

Hello Burmee40, At Five Star Chevrolet, our primary goal is to provide exceptional service and exceed customer expectations at every turn. We are thrilled to hear that your experience with Jimmy and our buying team was nothing short of excellent. Your satisfaction is our utmost priority, and we are elated to have achieved that. Call on us any time at 972-389-6700. Thank you, Alan Brown, General Manager

June 13, 2023

Everyone, especially Bryce, was very nice helpful and professional. I appreciated that. Thank you for the exceptional service! More

by MOMMSYNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassels
Report | Print
Jun 14, 2023 -

Five Star Chevrolet responded

Hello MOMMYSYNG, We are delighted to hear that your experience at Five Star Chevrolet was exceptional and that we were able to meet your expectations. Bryce and our team strive to provide the highest level of service to all our customers. We welcome the chance to address future care needs at 972-389-6700. Thank you, Chris Selbach, Service Director

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