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Five Star Chevrolet
Carrollton, TX
1,402 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,402 reviews
March 27, 2007
This was my first experience purchasing a car from a "respectable" dealership, and it has been one of my worst experiences ever. I fought with the dealership for almost 2 months. The first car they sold "respectable" dealership, and it has been one of my worst experiences ever. I fought with the dealership for almost 2 months. The first car they sold me came with an oil leak that would have cost me $1,500 to fix. The car itself cost me $4,700. At first they refused to fix it and basically told me "tough luck". After bringing a friend in, who appeared to be a lawyer, they reluctantly agreed to fix it. After 2-3 weeks, nothing was fixed. I decided to go for another car. Of course, they didn't give me nearly what I payed for the first car. They gave me $3,000 for the trade-in. I had used the car for about a week, and had a radio installed. I did not have a car for about a month, until I decided to deal with another salesperson. Of course, at this point, almost everyone at the dealership knew who I was. I showed up 2-3 times a week asking about my broken car which was never fixed. The other salesperson was for sure better, friendlier, as I was basically starting with a clean slate. After selecting a new car, they tried to sell me a warrantee for $2,300, and when I refused, they became angry. Eventually they dropped the price to $1,200 for the warrantee. They also sold me a "gap protection plan", telling me it was almost the law to buy it. Finally, regarding the radio I installed in the first car, they refused to take it out, and it would have to stay with the car. It was a deck worth $600 they were trying to rob me of. I told them they either give it to me or I would bring the police. They told me to take it out myself. That was my whole experience with them. I tell everyone I know what it was like. More
by mgblair
Employees Worked With
Tyler Fordley
September 22, 2006
I bought a new Cavalier. Finance Mgr. said they'd hold my check. I even post-dated it. Instead they put it right through. LUCKILY I had the funds to cover it. Called 4 times for the dealership manager before check. I even post-dated it. Instead they put it right through. LUCKILY I had the funds to cover it. Called 4 times for the dealership manager before I was able to get through to him. No one ever returned my calls. After I got the car it was making noise and I had to leave it with them twice before the noise got fixed. They acted like they were doing ME a service by offering me $50 worth of gas, but I had to come to their dealership to fill up if I wanted it, even though I lived in Ft. Worth. I was so fed up when my plates came in I told them to take their sticker off the back of my car. They said they couldn't because if they scratched it I'd hold them liable. I told them I'd sign something if they wanted, but I wanted their name off my car. They said fine. When I went to pick it up their name was still on the back so I had to cover it with a sticker. On one trip to the body shop, the department that handles title applications asked me to verify that my address information was correct. I told her it wasn't. My address was COMPLETELY wrong. I'd never even heard of the street they had me on. I was assured it would be corrected. When a year rolled around & I had to get my registration renewed I never got anything in the mail. I found out it's because they still had the old, wrong address listed as my address. They were horrible from beginning to end and I will never give them, or their affiliates any of my business again. More
by omalleyc
