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Five Star Chevrolet

Carrollton, TX

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Employees
Reviews
Vehicles
4.9
1,443 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,443 reviews

February 03, 2016

Progessional Length of time for repair started as 5 hours and lasted 3 days ! Service dept ask me if I wanted my car detailed , wasn't very please with the half More

by Fashionista3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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January 22, 2016

VERY UNSATISFIED CUSTOMER Truck was damaged during oil change. I was told it would take one day to repair. Took a whole week to it back. Communication there is bad. I dealt wi More

by Rheanne Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom and Shelly French
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Feb 16, 2016 -

Five Star Chevrolet responded

We strive to ensure that our customers are Completely Satisfied with their visit to our Service Department. I apologize that you did not have a good experience. It is true that one of our technicians damaged your vehicle during a routine oil change. We completely restored the dent in the vehicle to original condition. In addition, we did not charge you for any services performed. I am sorry you were informed it would only take a day for us to repair your vehicle. We were not happy with the condition of your vehicle after the initial repair and as a result sent this to be repaired properly. We have records that your Service Advisor, Tom, contacted you numerous times during this repair to keep you informed with the exception of one day. In addition, after you picked up your vehicle, our Customer Experience Specialist, Sita contacted you in regards to your satisfaction with your vehicle. When you expressed your frustration at your experience, I immediately contacted you to determine how we could rectify this situation for you. You expressed to me that there were additional repairs that had been suggested for your 2008 Avalanche. After speaking with our Service Director, I contacted you and told you that we would be happy to significantly reduce the cost of the parts as well as the labor (from $125 an hour to $90 an hour) for the additional repairs. You told me that you would speak to your husband about this and let me know. When I didn’t hear back from you later that day, I called and left messages for you on two separate days and times. We would still love the opportunity to earn your business again. Our offer for the discounted parts and reduced labor rate still stands. We truly care about our customers and although mistakes happen, we work hard to restore our customers’ confidence in us.

January 22, 2016

2014 Ford Focus Jack Verver worked with me until we found the perfect car for my needs. His follow up was first class service. I highly recommend this dealership and More

by ragecage11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Verver
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December 29, 2015

2015 Equinox Great buying experience with Oliver and five star Chevrolet. The whole staff was friendly and accommodating. Oliver went above and beyond my expectati More

by Chevy Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver. , John
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December 15, 2015

Always great customer service Needed a quick inspection for this confusing change to one sticker for inspection and registration. I was told to come right in and ask for Tom. When More

by angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith, Sita
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December 08, 2015

Well taken care of Made an impromptu call for oil and filter change and was accommodated immediately. Everyone there was cheerful, helpful and attentive. I look forward More

by cmoore9678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve and Kevin
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December 05, 2015

Service Craig was good and made sure I understand everything that was done. Everything went well. Had to take it in for a second time for my check engine ligh More

by Texasboy86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig green
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November 16, 2015

New Car Browsing I visited 5 Star Chevrolet a few weeks ago just browsing for a new vehicle. I wasn't quite ready to buy, I wanted to test drive and learn about some c More

by giraffelover45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Orihuela
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November 16, 2015

absolutely great! Loved this dealership! Attended to me with the best care. Any questions and queries I had they answered fully. Thank you to Jennifer for helping me ou More

by Ilovesleep1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Orihuela
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November 16, 2015

GREAT service! The customer service at Five Start was wonderful! Everyone was very friendly and helpful. I will definitely be returning to this dealership! My kids a More

by Happiemomoftwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin and Isabel
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