Five Star Chevrolet

My initial experience with Van Chevrolet was online. The dealership was close to where I live, so I decided to check the inventory. I found a car I liked and sent in an email hoping that it was still availa dealership was close to where I live, so I decided to check the inventory. I found a car I liked and sent in an email hoping that it was still available. Before too long, I received an email from Mark Garrett who let me know that the car I was asking about was not available and he asked me to come in to check out the rest of their inventory. I went in the next day and met Mark. He was very receptive and very nice. He was unfortunately in the middle of several other deals and asked if I would mind working with one of his associates. That's when I met Jahn Smith..or "Big Jahn" as the other guys were calling him. Jahn was very nice as well. We walked the lot and looked a few different trucks before I decided on the truck that I liked. We took a test drive and when I got back we sat down to start the paperwork. Although it took a little long, the paperwork part of the deal was very easy...it was very busy that day, so I figured I might be there for a while. Jahn made sure I was comfortable during the entire process and answered any questions I had! Before too long I was meeting with Steve to settle the financial side of the deal. This is where I got nervous. Normally the "finance guys" are sneaky and can really screw you over or confuse you with all the extra stuff. Steve was straight forward, though. He laid everything on the table and asked what I wanted. I picked it all out, he answered any questions I had and then we finished up the paperwork. It was that easy. Before I left, Mark came back over to make sure everything went smoothly. He apologized for not being able to see everything through and wanted to make sure I was happy before I drove off the lot. I was, and he let me know that if I was satisfied to make sure to send anyone I know his way. The next morning I got a call from Mark and he was making sure I made it home safely since the weather was so bad the day before. He reminded me that he offers a $100 gift card to Chamberlain's Steak House if I referred anyone to him. Well, that sounded too good and my wife was ready for a new car. So, later that day we went back up to dealership and met with Mark. Once again he offered his polite and professional services and helped us get into a new car. Mark is, by far, the best car salesman I have ever worked with. I highly recommend him to anyone looking for a new car. I have yet to see that Chamberlain's gift card, but I'm sure it's on its way! Van Chevrolet has far exceeded any expectations I had for a car dealership. They will most definitely have my business in the future! More

I was extremely pleased with the service and willingness of all of the team to find the right deal for me. They worked and found a deal for the car I wanted in the price range I could afford. They showed of all of the team to find the right deal for me. They worked and found a deal for the car I wanted in the price range I could afford. They showed the different options, explained the process, and worked to have the car ready for me in a very short time frame. Mark was extremely helpful in making sure I had all of the information, explaining why I should not consider some options, since they did not really provide any benefits to me. Carlos was helpful in helping me work through a lost tilt situation. The total time I was there was 3 1/2 hours from arrival to leaving with the new car. I did know what car I was looking for and had actually rented the car for trip I made to make sure it was what i wanted in davance. I first contacted Mark through the Internet and he was very responsive in emails, with a phone call and worked to make sure before I arrived what car I was looking for color etc. The other dealers I had contacted did ot respond. So Kudo's for Mark and team. More

I am impressed by the fact that they took the time to I am impressed by the fact that they took the time to drive to my mother’s home, for her to sign the paper work needed to purchase the car. Going abo I am impressed by the fact that they took the time to drive to my mother’s home, for her to sign the paper work needed to purchase the car. Going above and beyond is what made this experience an excellent. My rating as far as the salesman is excellent; reasons for this are as follows: 1. Salesman new the answers to all my questions. 2. Was honest with the best interest for me as a customer. 3. He made sure I received a deal that was fair for me. 4. This was a very pleasurable experience for me as a buyer, and would defiantly recommend others to come. Thank you, More

I have driven foreign cars (mostly Volvo's) for 20 years. I require a calm, non-harrassing dealer experience or I won't go back. I needed towing capacity and travel comfort without a full size truck, so I c I require a calm, non-harrassing dealer experience or I won't go back. I needed towing capacity and travel comfort without a full size truck, so I considered the Traverse, the Flex and The Volvo XC90. Mark Garrett provided the calm and knowledgable dealer experience I was used to from upscale foreign car dealers. He understood my requirements and financial parameters and combined with his General Manager, Wayne Massey, worked relentlessly to find the Traverse which fit my required option package. Wayne then went the extra mile to find rebates, discounts and financing programs that met my monthly payment target. The vehicle they found me exceeded my specifications at a price I was comfortable with. Throughout this process, the phone calls I received were not harassing, but quick, business-like communications on the the things they could do to meet my needs and options they were investigating. It was very well handled. I had bought Suburbans from the old Van Chevrolet before. Good price, harassing experience. With the takeover of Van Chevrolet by the ownership group of Crest Cadillac 6 weeks ago, you can see the improvement in how customers are handled in the sales process. Wayne and Mark are from Crest Cadillac and ensured I received the upscale dealership experience I desired. GIVE THESE GUYS A TRY! Mark will ensure that you are treated in a quality manner. P.S. I also got a fantastic deal on a VERY nice Traverse. More

I've purchased 12 cars in my lifetime, and this was the most satisfying car purchase I've ever had. My trade-in was handled expediently, and Wayne Massey thoroughly explained the specifics of my deal. He most satisfying car purchase I've ever had. My trade-in was handled expediently, and Wayne Massey thoroughly explained the specifics of my deal. He and Mark Garrett sought the best financing available for me, allowing me to drive out of the dealership in my dream car, with a bumper-to-bumper extended warranty, with only a small fraction of an increase in my monthly payment. I was treated with courtesy and respect by everyone at the dealership, including Fran Vega in Financing. It is because of this warm treatment that I have already recommended Van Chevrolet to two friends. I intend to use the Setvice Department as well to maintain my car. More

My experience with Van Cheverolet was excellent. Everyone at the dealership went above beyond to make sure that my car purchase was easy and hastlefree. I purchased a Tahoe as a suprise gift for my Everyone at the dealership went above beyond to make sure that my car purchase was easy and hastlefree. I purchased a Tahoe as a suprise gift for my wife and they made it happen! I had to purchase and trade in a vehicle two weeks prior to our daughters birth which was no easy task keeping it a secret, but the guys at Van worked with me to keep it a total surpise. They actually brought her new Tahoe to the hospital so when she walked out with her new baby she had a new car waiting for her. Not only that, but the dealership gave us a baby gift and followed up with us to get pictures of the new addition to the family. This was by far the best purchasing experience i have had at any dealerhip and they have made our family a life time buyer from Van! Best regards, Toby Thomas More

This was my first experience purchasing a car from a "respectable" dealership, and it has been one of my worst experiences ever. I fought with the dealership for almost 2 months. The first car they sold "respectable" dealership, and it has been one of my worst experiences ever. I fought with the dealership for almost 2 months. The first car they sold me came with an oil leak that would have cost me $1,500 to fix. The car itself cost me $4,700. At first they refused to fix it and basically told me "tough luck". After bringing a friend in, who appeared to be a lawyer, they reluctantly agreed to fix it. After 2-3 weeks, nothing was fixed. I decided to go for another car. Of course, they didn't give me nearly what I payed for the first car. They gave me $3,000 for the trade-in. I had used the car for about a week, and had a radio installed. I did not have a car for about a month, until I decided to deal with another salesperson. Of course, at this point, almost everyone at the dealership knew who I was. I showed up 2-3 times a week asking about my broken car which was never fixed. The other salesperson was for sure better, friendlier, as I was basically starting with a clean slate. After selecting a new car, they tried to sell me a warrantee for $2,300, and when I refused, they became angry. Eventually they dropped the price to $1,200 for the warrantee. They also sold me a "gap protection plan", telling me it was almost the law to buy it. Finally, regarding the radio I installed in the first car, they refused to take it out, and it would have to stay with the car. It was a deck worth $600 they were trying to rob me of. I told them they either give it to me or I would bring the police. They told me to take it out myself. That was my whole experience with them. I tell everyone I know what it was like. More

I bought a new Cavalier. Finance Mgr. said they'd hold my check. I even post-dated it. Instead they put it right through. LUCKILY I had the funds to cover it. Called 4 times for the dealership manager before check. I even post-dated it. Instead they put it right through. LUCKILY I had the funds to cover it. Called 4 times for the dealership manager before I was able to get through to him. No one ever returned my calls. After I got the car it was making noise and I had to leave it with them twice before the noise got fixed. They acted like they were doing ME a service by offering me $50 worth of gas, but I had to come to their dealership to fill up if I wanted it, even though I lived in Ft. Worth. I was so fed up when my plates came in I told them to take their sticker off the back of my car. They said they couldn't because if they scratched it I'd hold them liable. I told them I'd sign something if they wanted, but I wanted their name off my car. They said fine. When I went to pick it up their name was still on the back so I had to cover it with a sticker. On one trip to the body shop, the department that handles title applications asked me to verify that my address information was correct. I told her it wasn't. My address was COMPLETELY wrong. I'd never even heard of the street they had me on. I was assured it would be corrected. When a year rolled around & I had to get my registration renewed I never got anything in the mail. I found out it's because they still had the old, wrong address listed as my address. They were horrible from beginning to end and I will never give them, or their affiliates any of my business again. More