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Five Star Chevrolet
Carrollton, TX
1,444 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,444 reviews
May 08, 2016
Wonderful Experience Thank you to the entire Five Pack Star Chevrolet Team for such a warm welcome and great experience. You are all true professionals in the knowledge of Thank you to the entire Five Pack Star Chevrolet Team for such a warm welcome and great experience. You are all true professionals in the knowledge of your product and induring that your customers know as much about the vehicle they are about to purchase prior to the purchase as well as after the purchase. More
by Meignein
Employees Worked With
Ken Fields, Oliver Austin, Jennifer Orihuela, Destin Stewart, Nancy Vega
May 07, 2016
Very nice car buying experince Everyone was very helpful and straight forward. I did feel like they were playing the normal dealer games and were being honest with me on price and s Everyone was very helpful and straight forward. I did feel like they were playing the normal dealer games and were being honest with me on price and services being offered. More
by tammie
Employees Worked With
Ricardo Rivas, Brett Coffin, Sita Velasquez
May 06, 2016
Awesome My experience was amazing. Knowledgeable staff and easy to work with. Already brought a friend in and will be trying to trade my wife's soon. My experience was amazing. Knowledgeable staff and easy to work with. Already brought a friend in and will be trying to trade my wife's soon. More
by Jtexas
Employees Worked With
David Reeves, Sita Velasquez
May 04, 2016
New truck The salesman was a great guy and help me out to the fullest and got me what I wanted. Brett was a great guy. I will go back and get another car from t The salesman was a great guy and help me out to the fullest and got me what I wanted. Brett was a great guy. I will go back and get another car from them. More
by Ruru269
Employees Worked With
Brett Coffin, Rick Hammonds, Jennifer Orihuela
May 02, 2016
Awesome employees Gave the best information that you can get for your truck and with an amazing attitude especially Sita Velasquez from five star Chevrolet an amzing wa Gave the best information that you can get for your truck and with an amazing attitude especially Sita Velasquez from five star Chevrolet an amzing way to give information and very friendly. More
by omar alvarado
Employees Worked With
Other Employees :
Jorge Ramos, Ricardo Rivas, Sita Velásquez, Ricardo Rivas, Sita Velasquez
April 29, 2016
Easy in and out. I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued c I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued customer. More
by Fearless Fred
Employees Worked With
SErvice writer
March 18, 2016
Horrible experience!!!! They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've gone to auto zone or another place it would've been free. The Service Lady called to explain the diagnostics and gave me my totaI and not once did she tell me that my total was for the check engine light. I went in to get my tire patched and for a warranty (recall) when I was there I mentioned the light was on and the Service lady sayed ill look at it, but forgot to mention the part were she was going to be charged over $100 for it.I left with my tire not patched and with my car being in the same condition as it was. On top of that I found out I was charged almost $15 for a service that they have no idea what it was for. Im still waiting for the manager to call me back! I Do Not Recommend this place!!! Hummer H3 More
by CatyH3
Employees Worked With
Cat (the service lady)
March 15, 2016
Told me a price and stuck with it Sean Pinegar was very professional, not pushy, answered all of my questions and he had the car ready when my son arrived. Normally I sell my own cars Sean Pinegar was very professional, not pushy, answered all of my questions and he had the car ready when my son arrived. Normally I sell my own cars by owner, but he made it worth our while to trade in our truck. Sean's follow up on all my questions pulled us away from a dealer 35 miles closer to where my son lives because he was willing to find the right vehicle in our price range, a Ford Explorer. Michael in the finance department was excellent. I was able to complete the entire transaction from another city because of their willingness to communicate by email, phone and text. I will be a repeat customer! More
by Suzanne
Employees Worked With
Michael
March 14, 2016
repaird paint flaw on doors The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appo The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appointment and loaner truck was provided More
by scottmcbride
Employees Worked With
Eric service advisor, Eric Leighton
March 14, 2016
Regularily scheduled maintenance Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived e Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived early Monday morning, Eric and Tom did everything within their power to recover from the computer glitch, and as always, took great care of me. They are great! Hopefully the on-line scheduling will be looked at and corrected. More
by David D.
Employees Worked With
Eric, and Tom, Eric Leighton
