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Five Star Chevrolet
Carrollton, TX
1,410 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,410 reviews
May 02, 2016
Awesome employees Gave the best information that you can get for your truck and with an amazing attitude especially Sita Velasquez from five star Chevrolet an amzing wa Gave the best information that you can get for your truck and with an amazing attitude especially Sita Velasquez from five star Chevrolet an amzing way to give information and very friendly. More
by omar alvarado
Employees Worked With
Other Employees :
Jorge Ramos, Ricardo Rivas, Sita Velásquez, Ricardo Rivas, Sita Velasquez
April 29, 2016
Easy in and out. I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued c I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued customer. More
by Fearless Fred
Employees Worked With
SErvice writer
March 18, 2016
Horrible experience!!!! They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've gone to auto zone or another place it would've been free. The Service Lady called to explain the diagnostics and gave me my totaI and not once did she tell me that my total was for the check engine light. I went in to get my tire patched and for a warranty (recall) when I was there I mentioned the light was on and the Service lady sayed ill look at it, but forgot to mention the part were she was going to be charged over $100 for it.I left with my tire not patched and with my car being in the same condition as it was. On top of that I found out I was charged almost $15 for a service that they have no idea what it was for. Im still waiting for the manager to call me back! I Do Not Recommend this place!!! Hummer H3 More
by CatyH3
Employees Worked With
Cat (the service lady)
March 15, 2016
Told me a price and stuck with it Sean Pinegar was very professional, not pushy, answered all of my questions and he had the car ready when my son arrived. Normally I sell my own cars Sean Pinegar was very professional, not pushy, answered all of my questions and he had the car ready when my son arrived. Normally I sell my own cars by owner, but he made it worth our while to trade in our truck. Sean's follow up on all my questions pulled us away from a dealer 35 miles closer to where my son lives because he was willing to find the right vehicle in our price range, a Ford Explorer. Michael in the finance department was excellent. I was able to complete the entire transaction from another city because of their willingness to communicate by email, phone and text. I will be a repeat customer! More
by Suzanne
Employees Worked With
Michael
March 14, 2016
repaird paint flaw on doors The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appo The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appointment and loaner truck was provided More
by scottmcbride
Employees Worked With
Eric service advisor, Eric Leighton
March 14, 2016
Regularily scheduled maintenance Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived e Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived early Monday morning, Eric and Tom did everything within their power to recover from the computer glitch, and as always, took great care of me. They are great! Hopefully the on-line scheduling will be looked at and corrected. More
by David D.
Employees Worked With
Eric, and Tom, Eric Leighton
February 29, 2016
Great service I been to other places to get my truck serviced and they usually don’t take the time to understand your needs and verify your warranty after you have I been to other places to get my truck serviced and they usually don’t take the time to understand your needs and verify your warranty after you have told them. I’m glad here I can just go and they will look up everything you have and tell you all you need to know. I’m very happy with this place and I’m going to bringing my truck here from now on. More
by Mzayas
Employees Worked With
Mr.Smith
February 03, 2016
Progessional Length of time for repair started as 5 hours and lasted 3 days ! Service dept ask me if I wanted my car detailed , wasn't very please with the half Length of time for repair started as 5 hours and lasted 3 days ! Service dept ask me if I wanted my car detailed , wasn't very please with the half job but overall great experience with customer service More
by Fashionista3
Employees Worked With
Eric Martinez
January 22, 2016
VERY UNSATISFIED CUSTOMER Truck was damaged during oil change. I was told it would take one day to repair. Took a whole week to it back. Communication there is bad. I dealt wi Truck was damaged during oil change. I was told it would take one day to repair. Took a whole week to it back. Communication there is bad. I dealt with Tom service manager, and Shelly French who is suppose to handle complaints. However the cashier girl was really sweet. Will never take my vehicle back there. Worse experience ever!!! Don't see how they can consider themselves 5star. More
by Rheanne Sanchez
Employees Worked With
Tom and Shelly French
January 22, 2016
2014 Ford Focus Jack Verver worked with me until we found the perfect car for my needs. His follow up was first class service. I highly recommend this dealership and Jack Verver worked with me until we found the perfect car for my needs. His follow up was first class service. I highly recommend this dealership and Mr. Verver. More
by ragecage11
Employees Worked With
Jack Verver
