Five Star Chevrolet

appointments are for nothing I called on Wednesday 8/14/2019 and set an appointment for Friday 8/16/2019 to get an oil change and state inspection. The appointment was for 7:30 am I called on Wednesday 8/14/2019 and set an appointment for Friday 8/16/2019 to get an oil change and state inspection. The appointment was for 7:30 am. Got there at 7:25 and checked in. So far, okay. It is now 12:01 pm and my truck is still "getting serviced" The first excuse was they were waiting on a filter from parts. That was at the 2 hour mark. Okay....the parts department is in the same building so I can see why it would take some time to get the filter. At the 3 hour mark, no excuse just still in service. At the 4 hour mark, service writer Amanda went to lunch so they cannot give me an update. This is not the first time I have had trouble getting good service here. They asked that we come back and give them another chance to give good service. Well.....they blew it. This place literally sucks at service. From setting the appointment (had to leave 2 voice mail messages to get a call back to just a simple oil change. They can't even pull that off. I will not be fooled again and go to Sam Packs Five Star Chevrolet!!! More

5 star is true to its name! They’re are willing to work with military families and all logistics that go along with that. 5 star has the utmost professionalism and kind workers a They’re are willing to work with military families and all logistics that go along with that. 5 star has the utmost professionalism and kind workers and are very personable. Great prices and great vehicles! Will definitely return in the future! More

Service Representative was clueless about my warranties Short version: be very careful about who you work with. The first service representative I worked with consistently told me, that my warranties had ex Short version: be very careful about who you work with. The first service representative I worked with consistently told me, that my warranties had expired even when I new they hadn't. I tried to work with another service representative (Brian) who was more helpful, was able to find my warranty information the first time (and very quickly) but I wasn't able to. Long version: I bought a certified preowned 2016 chevy traverse back in October. I recently brought in for the free second oil change. I was working with a service representative, (lets call him Dilbert to avoid slandering). About 20 minutes goes by and Dilbert found me and said, "They found an oil leak, I checked and your warranties have expired. Do you want me to have them run diagnostics on the problem, or just get the oil change?". I was confused, because I know that we still had 2 warranties on the car, the certified preowned powertrain warranty, and an extended warranty which won't expire for another +40,000 miles. Being a poor graduate student with a family, I told him to just have them do the oil change. After talking on the phone with my wife, going over the paperwork and having the proof of both warranties, I went to go find Dilbert to have him run the diagnostics. I wasn't able to find him, so I went and talked with another service representative, Brian, about the diagnostics and warranty info. Once my car was done Brian came up to get me. He had the results of diagnostics, and we then walked through the estimated parts that needed to be repaired and the possibility that both warranties would cover. After Brian and I were in agreement that the major repairs (oil leak in engine and barring in axel) should be covered by both warranties, he went to set up my appointment to get it fixed. All of the loaner cars were either being repaired, or used so Brian told me he would talk to his supervisor and see if he could get a loaner car for me and set me up to drop my car off later that week. 4 hours later My wife had called three other chevy dealerships in town and they said that they had loaner cars available. Just then Brian called and said that he had been able to get a loaner car for me and they could get the car in that next day. I decided to keep working with Brian and not the other closer dealerships because I liked working with Brian. Brian gets me all set up to go with the loaner car and I left my car. Later that day I called Joe to let him know that I wanted to work with Brian, not Dilbert, and that it was Brian's hard work in finding a loaner car, as well as walking through the repair and my warranty that made me want this dealership to get my business. I wanted Joe to know how good of a job Brian had done. Assuming I was working with Brian, I was surprised when I heard from Dilbert. Again Dilbert said that they found the leak of the oil and the problem in the axel, and that I had no warranties so the estimated cost of repair would be $3,000 dollars. I quickly asked to work with Brian, who "was busy at the moment". So I told Dilbert, that I did have warranties, he said he would look again. Get a call later that day, saying that the one warranty would cover $2000 and when I asked him about the second warranty he couldn't find it so I let him know the company of the extended warranty, and he is like, "oh yeah its right here on your file". I was not very happy to be working with Dilbert. Not only did he consistently say that my warranties had expired, he never really explained exactly why the certified pre-owned powertrain warranty didn't cover the axel, but luckily the extended warranty did after I had to pay a deductible. I will only be returning for service, if I am able to work with Brian, but even then I am hesitant to return. More

No Pressure Experience I had been to 2 dealerships the same name before visiting Sam Pack's Five Star Chevrolet. Lloyd was the salesman who helped me find what I was looking I had been to 2 dealerships the same name before visiting Sam Pack's Five Star Chevrolet. Lloyd was the salesman who helped me find what I was looking for. Sales are sales. But, this man was NEVER pressuring any "deals" or a vehicle of a different type on me. I received an actual test drive; and not one of the "oh no, it looks like we're low on gas, let's go back and make a deal" scenarios. They were very accommodating, and let me return the next day with the title for my trade-in, and locked my trade-in in their facility overnight after I told them I still had tools in the tool box I needed to get out. In about 10-13 years (I keep my trucks for a long time), I will be returning! More

Great Experience! Purchasing our new vehicle at Five Star Chevrolet was a great experience overall! From the internet advertising, being personable on the phone when i Purchasing our new vehicle at Five Star Chevrolet was a great experience overall! From the internet advertising, being personable on the phone when inquiring about the vehicle, to the overall experience of interacting with the sales team at the dealership...it was all very professional and genuine. More

Friendly and kind salesman I had an amazing experience buying my first car on my own. Salesman Lloyd Facen was extremely helpful with making sure I got the best car for me and a I had an amazing experience buying my first car on my own. Salesman Lloyd Facen was extremely helpful with making sure I got the best car for me and a good price. I would highly recommend him and the dealership! They make you feel welcome and never try to push you into buying a vehicle. The staff was friendly and truly care about their customers! More

Best Experience I was at the dealership to look at a vehicle I like online and gave them a time bracket to work with me. They were fast and they had my needs addresse I was at the dealership to look at a vehicle I like online and gave them a time bracket to work with me. They were fast and they had my needs addressed with full force of the charm. It felt like being welcomed into a family. Highly recommend More

10/10 Loyd Facen is the man to go to. Made the whole process easy and as quick as possible. The whole store was friendly and not pushy. When I’m ready to bu Loyd Facen is the man to go to. Made the whole process easy and as quick as possible. The whole store was friendly and not pushy. When I’m ready to buy another vehicle I’ll have no problem making the three hour drive back to see them. More

Great experience I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I did I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I didn’t have the money for. After some thought, I made the decision to trade it in and get a new car. They dealership worked with me and gave me what I thought was fair in light of all the repairs. They also put me in a great used vehicle. I am very happy with me purchase and will always come back and refer new customers. More

Best car buying experience in DFW GM Steve Fly, and Internet Sales Specialist,Lloyd Facen made sure our journey at the dealership , was from start to finish was a pleasant one. My GM Steve Fly, and Internet Sales Specialist,Lloyd Facen made sure our journey at the dealership , was from start to finish was a pleasant one. My husband is/was a die hard Ford fan and was in the hunt for a new truck. Lloyd was patient and explained all the differences on the different Chevy models available. We test drove multiple vehicles and finally decided to purchase a 2019 Colorado , Red Line Package. We were given a tour of the dealerships, introduced to the service area and staff (cleanest maintenance area I have ever seen). We were also given a tech lesson on how to operate the new system. Low pressure atmosphere made this a pleasurable experience overall. We really would recommend Lloyd as he is am outstanding salesman. Thanks More