Five Star Chevrolet

Liked the way this dealership had only new chevys on the lot. Lots of dealerships that sell multiple car lines have them on same lot. lot. Lots of dealerships that sell multiple car lines have them on same lot. More

5 Star Chevy is the best. I have purchased my lsst few vehicles from them and I will continue to purchase my vehicles from them. vehicles from them and I will continue to purchase my vehicles from them. More

Stellar Customer Service Stellar Team of Customer Service is an award Mr. Joe Marchbanks's service team should win if GM has such an award to recognize and to honor the hard Stellar Team of Customer Service is an award Mr. Joe Marchbanks's service team should win if GM has such an award to recognize and to honor the hard work and the integrity of this team. I am a returning customer at 5-Star Chevrolet in Carrollton. My car was in service recently to replace the axle and the sway links. They did a great job on it and all the noises I was hearing were all gone and my car drives smoothly now going over bumps or uneven roads. My service advisor, Humberto recommended an alignment, but I wanted to wait. So yesterday I found an online coupon from Brakes Plus and decided to take my car in for an alignment with the coupon. After nearly two hours of waiting there the guy who works there told me they couldn't do the alignment because both struts were busted and he suggested that my extended warranty from MPP might cover the struts and gave me an estimate for over $1000. I was very surprised and decided to put the alignment on hold because I needed a second opinion. I went back to 5-Star Chevrolet and told Humberto what Brakes Plus had told me about the struts being busted and Humberto stood behind his technician and said that he trusts his tech would have informed him if the struts were bad. He got my car in promptly to take a second look. A few minutes later I was greeted by the service director, Joe Marchbanks. Joe said he has inspected the struts himself and they are not busted and do not need replacement. He also took the time to explain to me the structure of the components and what I would feel and hear on the road if the struts have gone bad or "busted" like what they told me at Brakes Plus. Joe also shared that he has been with GM for many years and that he was a technician for over 20 years. He said he believes in the integrity and the work of GM. It was a very profound statement because not many people nowadays can truly stand behind their company, thier products and their work, yet I heard this statement twice yesterday when I was there yesterday. In the end Joe graciously offered a complimentary alignment and that was totally unexpected. Words cannot express my gratitude enough for Joe and his team, including the technician who worked on my car. Overall, I had a wonderful experience working with them. They genuinely cared about my concerns and they made me feel very important. The service team has earned my trust! I will definitely take my car back for service again and will recommend all my friends with Chevy to take their cars to 5-Star Chevrolet in Carrollton for service. Thank you Joe and your team! Happy New Year! More

This Dealership is the best in the metroplex area, I recomended to all people at this area and people from other places in Unites States to come visit this Dealership, great people, great service!! recomended to all people at this area and people from other places in Unites States to come visit this Dealership, great people, great service!! More

I felt you guys handled my financial experience well I felt you guys handled my financial experience well because I had a concern that you guys allowed me to come back the next day and rewrite the contr I felt you guys handled my financial experience well because I had a concern that you guys allowed me to come back the next day and rewrite the contract, I wasn't happy with what was on the contract and therefore I give you guys a definite 5 * More

Usually buying a car is stressful and never easy! They made it the best experience possible! Never had buying a car so easy. It’s a team effort here! Definitely a 5 star dealership! made it the best experience possible! Never had buying a car so easy. It’s a team effort here! Definitely a 5 star dealership! More

Great Team at Five Star Chevrolet! Just bought a new Chevy 2500. The Team at Five Star lived up to their name. They were 5 star all the way. Lloyd was very responsive to my questions Just bought a new Chevy 2500. The Team at Five Star lived up to their name. They were 5 star all the way. Lloyd was very responsive to my questions and the entire team was very friendly. More

They were extremely helpful and worked hard to get us into the vehicle we wanted. They have the Best customer service we have ever had at a Chevy dealership. into the vehicle we wanted. They have the Best customer service we have ever had at a Chevy dealership. More

Service didn’t start well but the end result was good. I was notified about parts that needed replaced and was thankful for their customer service. I was given a loaner car to use and that was very helpful. was notified about parts that needed replaced and was thankful for their customer service. I was given a loaner car to use and that was very helpful. My car got washed and cleaned and that was just good service. Thank you Sam Pack 5 Star Chevrolet of Carrollton. More

Great Store!! I have enjoyed all my visits and will keep coming back. Sales and service are top notch!! What else can I say!!! Excellent coming back. Sales and service are top notch!! What else can I say!!! Excellent More