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Five Star Chevrolet Cadillac Buick GMC - Service Center
Warner Robins, GA
157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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157 Reviews of Five Star Chevrolet Cadillac Buick GMC - Service Center
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September 22, 2025
Five Star was excellent in working with the warranty company and the Service Manager to ensure I get my Tahoe repaired and back to me in a reasonable time period. I would recommend Five Star, and buy an company and the Service Manager to ensure I get my Tahoe repaired and back to me in a reasonable time period. I would recommend Five Star, and buy any warranty that is offered because they stand on principle, once all my needed documents of service history were received I had no issues getting my Tahoe repaired. Thanks to all the staff in the service department! More
by Breezy
Employees Worked With
Brandon Mullis
September 05, 2025
incompetents' is what they need to be called. ..awful service and i mean awful..they will sale you a vehicle if you have all day..i made big mistake from buying here..dont listen to me and you wi ..awful service and i mean awful..they will sale you a vehicle if you have all day..i made big mistake from buying here..dont listen to me and you will regret..throw out good reviews cause with my experience here its always BAD two and half hours for oil change and left without getting it done....GMC would frown on this place More
by jlmiddle57
Employees Worked With
brandon mullis
August 20, 2025
Had an appointment for an oil change and tire rotation yesterday. I stated that I had an appointment in a few hours and was told I would be out in plenty of time. After 2 hours, I haven’t heard from any yesterday. I stated that I had an appointment in a few hours and was told I would be out in plenty of time. After 2 hours, I haven’t heard from anyone. I text them saying I needed my car in 15-20 min. I was asked if I needed my car and I said, yes. She walked away. I got up and figured I needed to go where I drove in. I stood there while a guy drove my car up outside the bay door. He came in, dropped my keys in my hand and walked away without saying a word. I stood there feeling awkward…after a few awkward minutes I asked him if I needed to sign anything. He said, “not that I know of”. Then the gal who checked me in came in and said I could leave. I asked if anything had been done to the car, and I was told, no. I turn and walked out. I came home and made an appointment at a local car repair/tire place to service my car there. I drove 30 min to the dealership and did not appreciate how I was treated. I have always taken my cars to dealerships for service but not anymore. Won’t go back there unless I have to. More
by RNbabs
Employees Worked With
Johnson, Shawmon
January 23, 2025
DO NOT WASTE YOUR TIME OR MONEY. Service was a complete nightmare and a major headache. I was not informed of any charges prior to any work being done. Evan after keeping my vehicle Service was a complete nightmare and a major headache. I was not informed of any charges prior to any work being done. Evan after keeping my vehicle for 2 weeks and charging me a total of over $200.00, neither issue that it was there for was actually resolved. They, per usual, claim they cannot imitate the sounds I described to them and also showed them videos of. Literally as I pulled away after paying the bill, it was making those same sounds. The service advisor had a very bad attitude every time I would ask any sort of question. The only time he lost the attitude was when I wasn't asking any questions. I haven't bought a vehicle from Five Star Chevy or had any service done there either in over 12-15 years. I was very quickly reminded why that is. I honestly tried to convince myself that since it had been so long that maybe the company had changed. That is in fact not the case. I will not be returning, and I will also be leaving my honest opinion and sharing my terrible experience with friends, family, and the BBB. More
by Wehunt4Ginger
Employees Worked With
Joseph Jackson, Service Advisor
September 17, 2024
Customer service is horrible. I had to call initially for a status update on my car. The service technician was rude. He was not apologetic about failing to keep me informed about I had to call initially for a status update on my car. The service technician was rude. He was not apologetic about failing to keep me informed about my car. Instead he got defensive. I was charged $250 for them to tell me that a plug was loose after I had just had my car there a couple days ago for an oil change and the car was driving fine. There is so much more I can say but just know that I will NEVER take my car back to this establishment or recommend them to anyone! More
by tashia_lucky
Employees Worked With
Hasheen Wells
September 13, 2024
Worst service I ever received, 3 hour wait for an oil change, they did not grease my truck, wanted me to wait longer to correct the problem, as I was traveling across the country I had no time to wait th change, they did not grease my truck, wanted me to wait longer to correct the problem, as I was traveling across the country I had no time to wait they tried to offer me a free return visit, again I was traveling, no way I would ever recommend this dealership to anyone ever, I’m sorry I made this poor decision to stop at this store when I could have driven a little further to a good dealer, horrible service and worse customer relations More
by SCOTLEE93
Employees Worked With
Service department
March 30, 2024
Outstanding Job at Fivestar GMC. Tony took care of the process and kept me informed from start to finish. Smooth team of professionals at this place. All go get you a GMC at Fivestar Tony took care of the process and kept me informed from start to finish. Smooth team of professionals at this place. All go get you a GMC at Fivestar you will not be disappointed. More
by sjalex63
March 29, 2024
I brought my vehicle in and paid $200+ for a diagnostic test and was given a quote for over $4000 in repairs. I then took my vehicle to another shop for a second inspection and paid for another diagnostic test and was given a quote for over $4000 in repairs. I then took my vehicle to another shop for a second inspection and paid for another diagnostic test and was told there was not a single thing wrong with my vehicle. So very disappointed with the dishonesty at the dealership. More
by sguido
Employees Worked With
Service
