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Five Star Chevrolet Cadillac Buick GMC - Service Center

Warner Robins, GA

3.3
153 Reviews

153 Reviews of Five Star Chevrolet Cadillac Buick GMC - Service Center

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January 23, 2025

DO NOT WASTE YOUR TIME OR MONEY. Service was a complete nightmare and a major headache. I was not informed of any charges prior to any work being done. Evan after keeping my vehicle More

by Wehunt4Ginger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Jackson, Service Advisor
Feb 05, 2025 -

Five Star Chevrolet Cadillac Buick GMC responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience. Can you please contact me at your earliest convenience? Brad Williams General Manager BWILLIAMS@FIVESTARONLINE.NET

Feb 27, 2025 -

Wehunt4Ginger responded

I did as I was instructed by GM services and returned to the dealership for a follow up and to see if we could make things right. I asked for the Service manager since that is who they told me to speak with. I was met by a man named Ryan. Unfortunately, I didn't catch his last name. Ryan told me that I was supposedly already informed that I was no longer welcome at Five Star Chevy and was banned from the property. He claims I was told this by the general manager. I haven't spoken with anyone at the dealership other than the service advisor, let alone a manager of any sort. I was honestly flabbergasted and shocked, not to mention embarrassed. I have never been banned from anywhere in my entire life. How does a customer whose had a bad experience at a dealership just get banned? I didn't make threats of violence; I didn't cause a scene. I didn't speak ill or out of tone with anyone. I simply left my honest opinion on an online review/survey website regarding my own personal experience with Five Star Cheverolet. I have purchased many vehicles from Five Star in the past. I have also had service done more times than I can count. Not all of my experiences were great in the past. As I said in my original review, it had been some time since visiting Five Star and therefore, I was really hoping the service and people there were better than it was 10-15 years ago. It's still very disheartening to know that it has not improved.

September 17, 2024

Customer service is horrible. I had to call initially for a status update on my car. The service technician was rude. He was not apologetic about failing to keep me informed about More

by tashia_lucky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hasheen Wells
Sep 18, 2024 -

Five Star Chevrolet Cadillac Buick GMC responded

Hello, Thank you for sharing your feedback with us. I would like the chance to speak with you about your experience with our Service Team regarding the status of your vehicle after an oil change. Please send me an email with your contact information so we may discuss this further. Best regards, Brad Williams General Manager BWILLIAMS@FIVESTARONLINE.NET

September 13, 2024

Worst service I ever received, 3 hour wait for an oil change, they did not grease my truck, wanted me to wait longer to correct the problem, as I was traveling across the country I had no time to wait th More

by SCOTLEE93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 17, 2024 -

Five Star Chevrolet Cadillac Buick GMC responded

Hello, Thank you for bringing this to my attention and sharing this feedback about your service experience. We always want to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below? Best, Brad Williams General Manager bwilliams@fivestaronline.net

July 27, 2024

Customer service was top notch, they kept me informed throughout the entire repair process, and did it in a timely manner. More

by Cbeasley17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Jackson
Jul 27, 2024 -

Five Star Chevrolet Cadillac Buick GMC responded

We appreciate your positive feedback. Thank you for trusting Five Star Cadillac of Warner Robins with your repair needs.

March 30, 2024

Outstanding Job at Fivestar GMC. Tony took care of the process and kept me informed from start to finish. Smooth team of professionals at this place. All go get you a GMC at Fivestar More

by sjalex63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in Service
Apr 13, 2024 -

Five Star Chevrolet Cadillac Buick GMC responded

We value your feedback at Five Star Cadillac of Warner Robins. Guile and dedication are key principles of our team. It's delightful to know that you trusted us with your purchase; thank you for doing business with us.

March 29, 2024

I brought my vehicle in and paid $200+ for a diagnostic test and was given a quote for over $4000 in repairs. I then took my vehicle to another shop for a second inspection and paid for another diagnostic More

by sguido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 13, 2024 -

Five Star Chevrolet Cadillac Buick GMC responded

Hello, Your feedback is important to us. I would appreciate the chance to speak with you about your experience with our Service Team regarding the diagnosis performed on your vehicle and the quote provided to you. Please email me your best availability so we can discuss this further. Thank you, Jeremy Shaughnessy General Manager jeremys@fivestaronline.net

December 27, 2023

I had the occasion (for the 2nd time) to have Eric Daniels as a Service Advisor on December 23, 2023. I brought my vehicle in to have an oil change, but after speaking with Eric, I decided to have t More

by lucinew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Daniels
Apr 12, 2024 -

Five Star Chevrolet Cadillac Buick GMC responded

We deeply appreciate your high regard for the comprehensive service provided at Five Star Cadillac of Warner Robins. It is pleasure to know that you value Eric Daniels' professionalism as much as we do. Your recommendation tells us we're on the right track, thank you for sharing your experience with us and others.

July 11, 2023

There are 2 ladies I'd like to brag about, Casey and Jenn. These two went above and beyond to help me with my truck being serviced. My truck was in the shop over 5 weeks and the lack of communication fr More

by dwsn1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn, customer relations manager
Jul 11, 2023 -

Five Star Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to leave a positive rating and review for us at Five Star Cadillac of Warner Robins. We are happy our Service Team was able to assist you with repairing your truck. We thank you for your business.

February 26, 2023

The service staff at Five Star Chevrolet are very knowledgeable and professional . They provided a detailed explanation of repairs and the services completed. More

by bcornel344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon and Ryan in the service department
Feb 27, 2023 -

Five Star Chevrolet Cadillac Buick GMC responded

Hello, we are pleased to see our Service Team provided you with an informative, professional repair and service experience. Thank you for your fantastic review, please feel free to let us know if we can assist you with anything else at Five Star Cadillac of Warner Robins.

February 05, 2023

I ordered and bought my 2011 Camaro from Five Star back in 2010, and trust their service department 100% for all of my repair needs. More

by deggilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Jackson
Feb 06, 2023 -

Five Star Chevrolet Cadillac Buick GMC responded

It brings us joy to receive your five-star rating and review. We'll be sure to let our Service Team here at Five Star Cadillac of Warner Robins know about their accommodating great service.

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