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Fitzgerald Hyundai Rockville
Rockville, MD
489 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 489 reviews
October 15, 2019
Nothing to complain about Good, courteous service. The staff were friendly and answered all the questions I had. The whole process took around 4 hours and went very smoothly ov Good, courteous service. The staff were friendly and answered all the questions I had. The whole process took around 4 hours and went very smoothly overall. More
by Nik
Employees Worked With
Craig Collins
August 05, 2019
Tried to scam me I visited the dealership and showed the salesperson and the sales manager, Jake, the quotes I received from the competitors to see if they are willing I visited the dealership and showed the salesperson and the sales manager, Jake, the quotes I received from the competitors to see if they are willing to match the price. I specifically asked "Out The Door (OTD)" price, and they assured me they could work it out for me. And then the sales rep asked me how much I was willing to pay for the down payment for finance rate purposes and I gave him a range to see which will get me the best finance rate. After 40 minutes of waiting, the salesperson and manager printed me a sheet that has a breakdown of MSRP, invoice, discount, fees, but also slid in the "our" down payment and made it look like it was a discount. The MSRP of the car was ~$50,000 + tax & other fees ~$4,000 = $54,000 - "Total Discount" $12,000 = $42,000. But the "very generous" offer they gave me was $43,000. Basically, I almost paid $52k for $50k car. Are you joking? They could've just told me that they could not beat the competitor's price instead of making me spent almost two hours and exhaust us and then slap me in the face with this so-called "discount (aka my own downpayment)" I found that out later and asked the sales manager about the "discount" because it looked somewhat similar to what I was putting in, and his tone completely changed and told me that it only makes sense for me to put down at least $12k to get the price down to $43,000, Need I say more? It's totally up to you if you choose to work with them, but I would not recommend this dealership to anyone I know. More
by Car
Employees Worked With
Jake
May 17, 2019
Helpful process while buying new car My salesperson was Guy Boehm and he was tremendously helpful and patient during my test driving of different cars and answering my many questions abou My salesperson was Guy Boehm and he was tremendously helpful and patient during my test driving of different cars and answering my many questions about the whole car-buying process. He also did a great job of showing and explaining the many new features of my new Hyundai Sonata before I drove it off the lot. More
by Hyundaiowner
Employees Worked With
Guy Boehm
January 16, 2019
Making lemonade The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we lov The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we loved it for most of the time we drove it. But I loaned it to my daughter who was visiting and she drove it to Brooklyn with her family. On the way back the car stopped in Delaware. Had to be towed 112 miles back to Fitzgerald. Needed a new motor. Turned out it was under warranty, and it was replaced at no charge. Then another problem with the steering wheel shaft. It, too, was replaced. And three weeks ago, the car stopped again. This time it needed a transmission. In each of these instances,. as inconvenient and frustrating as they were - Fitzgerald (Rich Sukhram was our service rep and advocate) connected with Hyundai and got the replacement costs covered, Fiitzgerald did the work quickly and we also got a loaner car for some of that time. It is the reason why we are buying another car from Fitzgerald in next month More
by AlanL
Employees Worked With
Rich Sukhram
July 17, 2018
Made my first car buying experience a memorable one! Vod and the team did what it took to get me into the car I wanted. It was my first time buying a car and I was a bit intimidated but all the staff we Vod and the team did what it took to get me into the car I wanted. It was my first time buying a car and I was a bit intimidated but all the staff were friendly and helpful and they helped me through the process as a first-time buyer. Thank you all so much!! More
by lentzman
Employees Worked With
Behzad Beghai-Vaji
June 06, 2018
Awesome Service Rep The Service reps in the Hyundai service center are the best especially Donnie!. Although at times you may have to wait. During visits where I had to The Service reps in the Hyundai service center are the best especially Donnie!. Although at times you may have to wait. During visits where I had to wait no one seems upset about the wait. The Service Reps never make you feel like your being rushed. They take time to listen to your concerns, answer questions and assist in providing workable solutions. Thank you to Donnie and his team for always making me and my family safe with our cars. More
by Hyundai2
January 13, 2018
Very pleased Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning to end making sure I understood everything. She was even willing to ask some questions weeks after I bought the car. More
by katie
Employees Worked With
Jennifer Kim
December 27, 2017
Happy with Fitzgerald Hyundai We purchased our new Tucson 2017 at Fitzgerald Hyundai and are pleased with the professional staff. We were able to take our time checking out the veh We purchased our new Tucson 2017 at Fitzgerald Hyundai and are pleased with the professional staff. We were able to take our time checking out the vehicles and did not feel pressured into purchasing. When we negotiated the price, it was done in a straightforward manner. The car did have a small scratch that the dealership took care of free of charge. More
by ekowen
Verified CustomerEmployees Worked With
Anthony Garcia
December 23, 2017
Very very pleased Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many many more More
by sidbarb13
December 15, 2017
Awful experience See other comments. Awful experience will never use this dealer again. Lost second key to a brand new 2018 vehicle!!! Full of excuses not prepared for See other comments. Awful experience will never use this dealer again. Lost second key to a brand new 2018 vehicle!!! Full of excuses not prepared for my arrival, tried to force me to go with dealer financing! Sales rep made inappropriate comments about my body and appearance I felt like I was working with the female version of Harvey Weinstein! More
by pertaam
Employees Worked With
Jennifer kim and Keith Goodwin
