Fitzgerald Hyundai Rockville

Helpful process while buying new car My salesperson was Guy Boehm and he was tremendously helpful and patient during my test driving of different cars and answering my many questions abou My salesperson was Guy Boehm and he was tremendously helpful and patient during my test driving of different cars and answering my many questions about the whole car-buying process. He also did a great job of showing and explaining the many new features of my new Hyundai Sonata before I drove it off the lot. More

Making lemonade The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we lov The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we loved it for most of the time we drove it. But I loaned it to my daughter who was visiting and she drove it to Brooklyn with her family. On the way back the car stopped in Delaware. Had to be towed 112 miles back to Fitzgerald. Needed a new motor. Turned out it was under warranty, and it was replaced at no charge. Then another problem with the steering wheel shaft. It, too, was replaced. And three weeks ago, the car stopped again. This time it needed a transmission. In each of these instances,. as inconvenient and frustrating as they were - Fitzgerald (Rich Sukhram was our service rep and advocate) connected with Hyundai and got the replacement costs covered, Fiitzgerald did the work quickly and we also got a loaner car for some of that time. It is the reason why we are buying another car from Fitzgerald in next month More

Very pleased Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning to end making sure I understood everything. She was even willing to ask some questions weeks after I bought the car. More

Happy with Fitzgerald Hyundai We purchased our new Tucson 2017 at Fitzgerald Hyundai and are pleased with the professional staff. We were able to take our time checking out the veh We purchased our new Tucson 2017 at Fitzgerald Hyundai and are pleased with the professional staff. We were able to take our time checking out the vehicles and did not feel pressured into purchasing. When we negotiated the price, it was done in a straightforward manner. The car did have a small scratch that the dealership took care of free of charge. More

Very very pleased Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many many more More

Awful experience See other comments. Awful experience will never use this dealer again. Lost second key to a brand new 2018 vehicle!!! Full of excuses not prepared for See other comments. Awful experience will never use this dealer again. Lost second key to a brand new 2018 vehicle!!! Full of excuses not prepared for my arrival, tried to force me to go with dealer financing! Sales rep made inappropriate comments about my body and appearance I felt like I was working with the female version of Harvey Weinstein! More

Car purchase Unfortunately we were paired with a relatively new salesperson who didn’t seem to know what he was doing. The sale was rescued by the sales manager wh Unfortunately we were paired with a relatively new salesperson who didn’t seem to know what he was doing. The sale was rescued by the sales manager who rushed in when he heard us getting exasperated with the salesperson. More