Fitzgerald Hyundai Rockville

I worked with Jay, the salesperson, for months to get to the right price. He was cordial and professional during this period, and when we finally got close to my price point, he and his manager (i.e., Pete the right price. He was cordial and professional during this period, and when we finally got close to my price point, he and his manager (i.e., Pete) got me to my price point. An after-sale issue was addressed promptly and to my satisfaction. I have already recommended Jay and the dealership to others. Simply stated, a pleasant and professionally-handed sales experience. More

Jamie started off our sales purchase well and had everything ready for us to see. He referred us to Jay who streamlined the process and was very patient while we made our decision on whether or not t everything ready for us to see. He referred us to Jay who streamlined the process and was very patient while we made our decision on whether or not to purchase the vehicle. There was no pressure at all and the environment was very professional and helpful by all we encountered! More

I was greeted by the people who were not stressed out about having to lie to a customer. I guess there is a type of customers who derive a great pleasure from bargaining battles which give them a sense o about having to lie to a customer. I guess there is a type of customers who derive a great pleasure from bargaining battles which give them a sense of winning a good deal. There is a hidden meaning in bargaining - it requires one to be present and to earn the object of desire thus creating a sense of victory. However, most of the clients still walk away with a sense of loss, because they are not good negotiators. The philosophy at Fitzmall is to create a sense of dealing inside one's own family. It is a more relaxing experience. Client doesn't win or loose. He simply performs a simple function of choosing. The same organization of business as in a supermarket plus friendlier atmosphere. There is also a car service plan which creates a sense of belonging (I chose it). May be the only thing that is missing is a small coffee shop? If one is to take the idea one step further... After all, many people go to Barnes and Noble or IKEA keeping in mind that they will have a cup of coffee there. I would use a slogan - "Fitzmall - clarity of intent". I also would produce a few TV adds to stress "clarity" of the process. Best of luck, Dmytro Shakhov More

Wonderful friendly staff. Felt very comfortable leaving my vehicle in their hands for service. Options were given to me in fixing my car, that unlike any other dealership were helpful financially. My car w my vehicle in their hands for service. Options were given to me in fixing my car, that unlike any other dealership were helpful financially. My car was given back to me after my service vacuumed out and washed, looking great. I am very pleased with the helpful staff, who took care of me in a very timely, professional matter. More

Sean Gaglianos, my sales rep was very helpful. Buying a car was a long stressful process for me mostly because I was sick of dealing with dishonest, nagging salespeople. Sean was the opposite and made my car was a long stressful process for me mostly because I was sick of dealing with dishonest, nagging salespeople. Sean was the opposite and made my car buying experience with Fitzgerald so easy and virtually worry free. In the end it was this service that lead to my decision to buy from Fitzgerald. More

Mr. Dave Swisher was an excellent salesman. I have no complaints. This was my first car purchase and it was pressure free and comfortable. I walked into the dealership, was given plenty of space and ti complaints. This was my first car purchase and it was pressure free and comfortable. I walked into the dealership, was given plenty of space and time to fully think about the decision. Mr. Dave Swisher was honest when discussing the xxxxxxand con's of the different cars. Personally, I appreciated not being flatly lied to after months of research on the different cars. I was given ample time to talk with friends and family about the decision, moved through the process at a comfortable rate, and had all questions answered. In the future, I would love continue doing business with him. More

Dave has sold us 3 vehicles and we will be back for the forth in the next year or so. He has always been friendly and helpful and very easy to deal with. He took the time to help me find the right vehicl forth in the next year or so. He has always been friendly and helpful and very easy to deal with. He took the time to help me find the right vehicles and was a very reliable saleperson. He is an asset to your company. More