Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fitzgerald Hyundai Rockville
Rockville, MD
489 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 489 reviews
August 25, 2015
great dealership; courteous and highly professional staff I had an exceptional experience in buying my 2015 Hyundai Sonata at Fitzgerald Hyundai in Rockville. Both salesman that helped me—Mike Halpern and Be I had an exceptional experience in buying my 2015 Hyundai Sonata at Fitzgerald Hyundai in Rockville. Both salesman that helped me—Mike Halpern and Ben Touray—were low pressure, informative, and courteous. I have had the car four months. It is definitely the right car for me, the best value in its class. Mike and Ben were very helpful in identifying the best car for my needs. They informed me of the various extended warranties, paint and cloth treatments, buyer protection plan, and so on, but there was no pressure at all to buy any of them. There was no haggling at all over price. Fitzgerald Hyundai posts all their inventory on their website with their prices. Those prices are excellent, far lower than True Car quotes. Fitzgerald had the model I wanted in stock in every available exterior color and with the options I wanted. Service has been just as good. I took the car in for an oil change recently (no problems at all), so that was my first experience with the service department. They gave me the appointment time I wanted, were very courteous, performed the oil change and inspection in the stated time (1 hour), and washed the car. All the other employees I have met—the general sales manager, sales manager, service advisors, cashier, etc.—have also been very friendly, knowledgeable, courteous and highly professional. This is a top notch dealership. I have no reservations in giving Fitzgerald Hyundai my highest recommendation. I would buy my next car from them if I got another Hyundai. More
by Bethesda dad
Employees Worked With
Jeff Shaver, Linda Addison, Mike Halpern, Pamadou Touray
April 12, 2015
Experience the Xperia said Fitzgerald Rockville is very pleasurable working with J rad was seamless he knew his stuff about the vehicles and he put us in a vehic the Xperia said Fitzgerald Rockville is very pleasurable working with J rad was seamless he knew his stuff about the vehicles and he put us in a vehicle that suited our needs he do both the new and used to Lexington and worked with us to find one that would be both fit our price and lifestyle. the management team was very helpful was very good financing told us about all deals available and made the transition into the vehicle seamless we would definitely recommend the childer Rockville to our friends and family thank you have a good day. More
by Dawne Blanchard
October 12, 2014
Mr. Feleka I meet mr.feleka couple of years ago ,I bough my second Hyundai whit him,not just that I got a friend who got my back ,very professional friendly pers I meet mr.feleka couple of years ago ,I bough my second Hyundai whit him,not just that I got a friend who got my back ,very professional friendly person,until now I got 4 cars from him,that's why I always recommend people to go and ask for mr.feleka he will take care of you I said to my friends,me and my family trust him ,Im glad to find somebody like him . More
by Ivanzapata
Employees Worked With
Feleke Kenaa
May 04, 2014
Wonderful experience I could not have been more pleased with my experience buying a Sonata at Fitzgerald Hyundai. The staff there is top-notch, especially Ben Samtani. Ben I could not have been more pleased with my experience buying a Sonata at Fitzgerald Hyundai. The staff there is top-notch, especially Ben Samtani. Ben took us on a very thorough test drive, going over all the options, features of the car, etc. I visited a few other places and test drove other cars, but I decided the Sonata was the one. I asked Ben for a price over e-mail, and when I got to the dealership, it was the same price, no junk fee add ons or typical car dealer trickery! Ben went out of his way to find the exact car I was looking for with the options I wanted (at a very competitive price.) Jeff gave me a great deal on my trade in. They even got me a lower interest rate than the one my bank had approved me for. Tonya in FI was also very helpful. She went over all the paperwork, answered my questions, and most importantly, got me out of there quickly. :) High marks all around for the crew at Fitzgerald Hyundai! I just bought the car, so it hasn't been serviced yet, but I hope the Service Department is equally awesome. More
by HockeyfaninMD
Employees Worked With
Jeff (used car manager); Tonya in Finance
March 12, 2014
Great customer service!!! I have been experiencing some unusual problem with my new hyundai Santa Fe 2013. Andy and Brian from The Rockville Fitzgerald service department have been very helpful and respons unusual problem with my new hyundai Santa Fe 2013. Andy and Brian from The Rockville Fitzgerald service department have been very helpful and responsive in finding and resolving the problem with the car. The unusual problem actually required the service tech John to come all the way to my house to trouble shoot. John was very professional and took his time to figure out all the possible cause of the problem. The malfunction appears to have been resolved so far and Andy, the service manager called me a few weeks after the repair to follow up with the result. More
by ChungLin
Employees Worked With
Andy Portillo and Brian Castellano
December 28, 2013
I hate the car buying process, but Mike Halpern and Fitzgerald Hyundai made it as positive as possible. This is the 3rd car I have bought from Fitzgerald. I will keep coming back. I like the no haggle Fitzgerald Hyundai made it as positive as possible. This is the 3rd car I have bought from Fitzgerald. I will keep coming back. I like the no haggle pricing, and the overall experience is they are the best dealership to work with. I would highly recommend. Dan More
by DanCaplan
Employees Worked With
Mike Halpern
December 10, 2013
My family and I have been coming back to this dealership due to its integrity, quality and reasonably priced cars also because of their knowledgeable and friendly staff. due to its integrity, quality and reasonably priced cars also because of their knowledgeable and friendly staff. More
by alainbing
December 03, 2013
How impressive is it when the person who signs you in for service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the caus service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the cause of a check engine light. Brian listened to what I said and realized the cause. Brian is a great example of why doctors TALK to patients. Tests only show so much. Listening often gives far more information than any test can show. And when the service rep is knowledgeable enough to make the diagnosis . . . problem solved! Great work, Brian. Alvin Stenzel More
by astenzel20854
Employees Worked With
Brian Castellano
November 29, 2013
Yes, I like service this dealer and the sale person. This Yes, I like service this dealer and the sale person. This is my third time I come back to this dealer to buy a new car. Yes, I like service this dealer and the sale person. This is my third time I come back to this dealer to buy a new car. More
by nguyenhp
August 14, 2013
We bought a new Hyundai and had a really good experience at Fitzgerald. They answered all of our questions and were extremely patient as we considered options and made a purchase decision. at Fitzgerald. They answered all of our questions and were extremely patient as we considered options and made a purchase decision. More
by CustomerDM
Employees Worked With
Feleke Kenaa, Feleke Kenaa
