Fitzgerald Hyundai Rockville

I had an appt to service my car because of a flat left front tire. Mohammed arranged for my vehicle to be towed to the dealership. It turned out the valve stem on the tire was the real "culprit". Because front tire. Mohammed arranged for my vehicle to be towed to the dealership. It turned out the valve stem on the tire was the real "culprit". Because I saved on having to purchase new front tires, I was able to address some other issues with the vehicle Mohammed had noted. I was so very pleased to have had Mohammed as a service advisor and appreciated his genuine concern and professionalism. More

I had a great experience. Checked out about 6 different cars and then finally bought an elantra limited that had the small size, extra safety and convenience features and just a slightly higher price. This cars and then finally bought an elantra limited that had the small size, extra safety and convenience features and just a slightly higher price. This car is everything we were looking for and we wouldn't have even known to look for it without Jen. More

Found the car I wanted online and from the 1st webchat to the signing of the deal, nothing but positive things to say about Fitzgerald Hyundai and their employees. Friendly people who made it easy to work ou the signing of the deal, nothing but positive things to say about Fitzgerald Hyundai and their employees. Friendly people who made it easy to work out the deal online and then delivered the car to my home in PA. Fantastic all the way around! More

Great, friendly service! I purchased a 2020 Kona yesterday and had a great experience with everyone I had contact with at this dealership. Starting with an email exchange wit I purchased a 2020 Kona yesterday and had a great experience with everyone I had contact with at this dealership. Starting with an email exchange with Larry Payne, who worked with us to do an online deal with the sales manager, Jake D'Alessio, who we met upon arriving at the dealership. We then finalized our purchase with Jennifer Kim and Joe Judge, business manager. Everyone was friendly, professional and made me feel like I mattered to them. I highly recommend this dealership, and even though I live 45 minutes away, I will probably be coming back when I need service to my vehicle. More

Amazing Service! I got my car serviced at FitzHyundai in Rockville today. I've been coming to this location for years. Friendly, very reliable staff. Right on time. Th I got my car serviced at FitzHyundai in Rockville today. I've been coming to this location for years. Friendly, very reliable staff. Right on time. They take time to explain what kind of service you are getting, the cost, the reason. They give great recommendations. Very honest and caring staff. I would recommend this location in a hearbeat. Rich Shukhram is their best! More

Jay Rad was an excellent and knowledgeable sales person. He and others on staff made it very easy for me to find the best car He and others on staff made it very easy for me to find the best car More

Not trustworthy or Transparent My 15 year old Kia finally died and as much as I did not want to expose myself to the buying a new car experience, I need a car and tried Fitzmall bec My 15 year old Kia finally died and as much as I did not want to expose myself to the buying a new car experience, I need a car and tried Fitzmall because I believed that there were trustworthy and transparent and heard and read a lot about the Hyundai. I was led to believe that I qualified for 0% financing on a Hyundai Kona. I was presented with the 2020 Kona, and told them I was sold, I knew that I loved it. When the papers came to sign, I was told that the 0% financing was only available on the 2019 Kona. I asked to see the 2019 Kona and was told that there were none available :-( I was then given a price that offered a .9% financing and agreed that was close enough. I was also told that I as a veteran, I would receive a $500 Veterans discount. When I was presented with the invoice, the price was $1,650 higher than the price I was quoted. When I asked why the difference, I was told that in order to qualify for the .9% financing, I would need to relinquish the $1,650 rebate that was on the invoice resulting in an $1,650 increase in the price of the car that I was quoted! I was treated like I did not understand the numbers, when I was clearly quoted the cost and the interest rate. They tried to make it right by giving me more on my trade so we agreed to the deal,,,,,hours and hours after my morning appointment. By time I got to finance, I was told that since my Veterans document were in my married not my maiden name, they could not give me credit for it at that time. However, they would do whatever necessary to get $500 veterans rebate mailed to me if I would provide my license, social security card, and other identification. (I am a Federal Employee with Veterans Preference and dog tags). Three e mails later, and no closer to getting my $500. I don't see a clear path from the dealership to my rebate and will try to contact Hyundai directly. I went to pick up my car from the dealership in good faith, and left in good faith, only to be disappointed more than once along the way, and still not satisfied as I wait for my $500 Veterans Rebate. I don't like writing bad surveys and but will share my experience both good and bad with others to increase awareness. More

Incredibly knowledgeable and personable salesperson I'm checking out EVs and am finding that many of the sales people just don't know their vehicles. Jenny Sharabany at Fitzgerald Hyundai put all of the I'm checking out EVs and am finding that many of the sales people just don't know their vehicles. Jenny Sharabany at Fitzgerald Hyundai put all of the others to shame. She answered all my questions and told me about features that I didn't know to ask about. She knew her Kona EV inside and out. She was also fun, friendly and easy to talk to. I was dreading going into dealerships, but she made the car-researching process a pleasure. Her manager, David Ascher, also was friendly and didn't apply any pressure. More

This was the best experience I’ve ever had buying a car Craing Collins, my sales Consultant, made my experience as easy as possible. From the time i walked in to the time that. I walked out i was treated wi Craing Collins, my sales Consultant, made my experience as easy as possible. From the time i walked in to the time that. I walked out i was treated with respect and a friendliness that was unexpected by a car dealership. I also wanted to mention how instrumental Jake, the sales manager, was in the final deal. He called the Frederick Fitzgerald Automall to have the car delivered from there when Craig was unavailable. Overall it was an amazing experience. More

Nothing to complain about Good, courteous service. The staff were friendly and answered all the questions I had. The whole process took around 4 hours and went very smoothly ov Good, courteous service. The staff were friendly and answered all the questions I had. The whole process took around 4 hours and went very smoothly overall. More