Fitzgerald Hyundai Rockville

7 minutes agoNEW-Edit Horrible Service! !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave it to the dealership in do to that I requested a manager and was directed to John Neitzey the service manager who was extremely disrespectful and not welcoming at all. John Neitzey comes off VERY RACIST with his tone and demeanor how he spoke to me was completely unacceptable. I've been to this location a few times and never had any issues until now. John Neitzey made me feel highly uncomfortable like I was not valued as a customer or PERSON. I'm not sure why Fitzgerald Auto would have such a NASTY individual working for them and as a manager at that. I'm writing this review in hopes that it will help Mr. John work on his customer service skills and the way he speaks to others. Being as though I wasn't able to address my issues and concerns with him because he walked off as I was talking. More

The guy has a horrible disposition and bad attitude…if you’re paying a $500 doc fee..you’re getting taken!!! Do yourself a favor a purchase from another dealership. you’re paying a $500 doc fee..you’re getting taken!!! Do yourself a favor a purchase from another dealership. More

Ordered a Hyundai Santa Fe Plug-in Hybrid. Eventhough many dealers are charging a mark-up in the thousands, Fitzgerald honored their commitment to sell us the vehicle at sticker price. The general manag many dealers are charging a mark-up in the thousands, Fitzgerald honored their commitment to sell us the vehicle at sticker price. The general manager contacted us, personally, to solve a minor issue. He made sure we were taken care of. We would recommend this dealership. More

I was very pleased with my recent experience at Fitzgerald Hyundai. Had a very nice and easy experience! This is my 3 rd car purchase with Fitzgerald! Fitzgerald Hyundai. Had a very nice and easy experience! This is my 3 rd car purchase with Fitzgerald! More

Purchased a used vehicle from the White Flint location. I would not use this dealership for any future purchases, event hough they received tax dollars through the COVID Paycheck Protection Program (PPP). I would not use this dealership for any future purchases, event hough they received tax dollars through the COVID Paycheck Protection Program (PPP). Two weeks after purchase the check engine light illuminated. Major work was required. "Caveat Emptor!" More

Don't believe anything the sales people/managers tell you--even in writing--because they do not honor their written commitments. They took our $500 deposit in mid-July 2021 to "secure" our new car "that you--even in writing--because they do not honor their written commitments. They took our $500 deposit in mid-July 2021 to "secure" our new car "that no one can make an offer on" with an 8/22/21 ETA. They promised to keep us updated but of course they didn't. When we called them for an update on 8/23, a manager rudely told us our new ETA is in October and that there are people ahead of us! Obviously, they sold "our" car to someone else not gullible enough to leave a deposit and figured they could just string us along indefinitely. Absolutely no reason to think they would honor the October ETA. More

Purchased a used car recently. The car had some paint issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 weeks and I have no idea when I'll get it back. I've called each day and every day they say it will be ready the following day. The next day when I call to see if I can pick the car up they say it isn't ready and will be ready the next day. This has gone on 5 days in a row. I was told I would hear from the service manager the last 2 days but no word. Pretty awful service so far outside of actually buying the vehicle. Tong and Leo were great. That said I'm glad I didn't purchase the service package they tried pushing on me when I bought the car. Just awful service department experience so far. More

I have bought two cars from Fitzgerald Rockville and they are leaps and bounds above any other car sales experience I’ve ever had in my 55 years. This Single mom was treated with respect and transparency th are leaps and bounds above any other car sales experience I’ve ever had in my 55 years. This Single mom was treated with respect and transparency through the whole process. There was a bump in communication some months later in paperwork which could have harmed me financially however the management made it more than right with a full apology. I would not go anywhere else More

Returned to Fitzgerald Hyundai Rockville for our second car purchase, this time a 2020 ioniq hybrid SEL. Leo was fantastic to work with as he matched the truecar offer we had from a competing dealer. He car purchase, this time a 2020 ioniq hybrid SEL. Leo was fantastic to work with as he matched the truecar offer we had from a competing dealer. He worked to fit us in despite the dealership being extremely busy! Ben, the salesman was hustling all over the place to ensure we got the car we wanted, cleaned, detailed, filled up and ready to go for the price we asked for! Can't recommend this dealership enough. If you want superior customer treatment, this is the place to go. Whether they sell you a car or not, you will not regret visiting this dealership! More

From start to finish service was 10+...fast! Donny’s knowledge of vehicle keeps my 175K mile SUV on the road. Everyone needs a Donny!! knowledge of vehicle keeps my 175K mile SUV on the road. Everyone needs a Donny!! More