Fitzgerald Hyundai Rockville

Poor finance department experience This dealership made an error in calculating the amount we owed on the car due to an inability to understand our credit union's financing process. We This dealership made an error in calculating the amount we owed on the car due to an inability to understand our credit union's financing process. We were in the room with the finance department lead when he called the credit union and heard them talk him through how to calculate the number that should be on the draft check. Their directions led us to come up with what would be the correct (higher) number, but he miscalculated it and talked us out of the correct answer after repeated attempts to point out his error. Our feeling was, "Well, we tried, if he's wrong, it's the dealer's responsibility." Six days after purchasing the car, the dealer called to say the credit union gave them the wrong information and they would need more money from us. We spoke with the manager to clarify that, in fact, the dealership was the sole party at fault, and because of this, the dealer should take responsibility for the error. The dealer refused, offering instead to "try to match" the credit union's rate if we wanted to refinance with them. Since the dealer has lost all of our trust, this was not an option and the error required us to refinance our existing loan with the credit union, applying for a new loan (which involved another ding to our credit report and the possibility for a new, higher rate), and a significant amount of extra time and stress. I am extremely disappointed and outraged with the customer service exhibited by this dealer. Collectively, we and our immediate family have purchased 4 cars from Fitzgerald Auto Malls in the last 3 years. I will never return to this dealer to purchase a car and I have shared my experience--and will continue to do so--with anyone and everyone I encounter who inquires about our car or is in the market for a new car. More

Great car Very pleased with all the new features, had a large selection to look at and had the right color. Very helpful employee explained everything new to us Very pleased with all the new features, had a large selection to look at and had the right color. Very helpful employee explained everything new to us on the car. More

Professional Staff Kenny was very attentive and gave me the time needed to shop and compare. He asked the probing questions and assisted with shopping the lot for the co Kenny was very attentive and gave me the time needed to shop and compare. He asked the probing questions and assisted with shopping the lot for the correct fit. I am pleased with the service and the car I purchased. I have been a Honda owner for years but I am really happy with my new car and all of the new technology. More

Third Hyundai from Fitzgerald Took delivery of a 2017 Sonata. This was my third Hyundai from Fitzgerald. Wouldn't think of buying elsewhere. The car is a terrific value compared Took delivery of a 2017 Sonata. This was my third Hyundai from Fitzgerald. Wouldn't think of buying elsewhere. The car is a terrific value compared with others in its class. My 2 others have been inexpensive to maintain, No major problems. Both have received all service at Fitzgerald. The buying process was painless. Cars are marked at a discount and there's no negotiating, except possibly on a trade-in. My sales consultant, spent considerable time with both me and my wife going over all the many features of this car which was loaded with tech. and safety packages. After delivery, he called to assure us of his availability should we have any questions or problems. "Come back in anytime if you need help." I have been buying cars for almost 50 years. The difference between this dealer and any other in my experience is vast. Would was an anxiety-ridden and stressful experience ended when I bought my firs care from Fitzgerald in 2007 and continued through 2 more occasions. More

Excellent service. My experience was great!!! I was very impressed with everything and would recommend them to my family and friends. I bought my first car from them and My experience was great!!! I was very impressed with everything and would recommend them to my family and friends. I bought my first car from them and now I came back and bought a second car from them. More

Very Knowledgeable & Professional Staff My salesman (Kenny Li) was one of the most knowledgeable salesman I have ever dealt with (and I have bought many cars over the years at various dealer My salesman (Kenny Li) was one of the most knowledgeable salesman I have ever dealt with (and I have bought many cars over the years at various dealerships). I also had occasion to meet the General Sales Manager (Jeff Shaver) and he too was extremely knowledgeable and very professional. Thanks to Mr. Li and Mr. Shaver, I found the entire buying process to be far more pleasant than I dared expected it to be. More

Amazing and fast These guys and gals were the epitome of professionals! They were thorough in their process and fast on their delivery. Will definitely buy from them a These guys and gals were the epitome of professionals! They were thorough in their process and fast on their delivery. Will definitely buy from them again. More

My experience at Hyundai Everyone at Hyundai treated me very well. I would recommend Fitzgerald to friends or family. I had very pleasant conversation with everyone I came in Everyone at Hyundai treated me very well. I would recommend Fitzgerald to friends or family. I had very pleasant conversation with everyone I came in contact with. More

Excellent! The service was excellent and helpful. Mr. Li was well informed and attuned to my needs. In addition, the other staff were friendly, professional, The service was excellent and helpful. Mr. Li was well informed and attuned to my needs. In addition, the other staff were friendly, professional, helpful, and answered my questions clearly. More

Good dealership, great salesman I found a car that met every one of my needs and got a very good deal on my trade in. The salesman worked with me to get every possible discount and t I found a car that met every one of my needs and got a very good deal on my trade in. The salesman worked with me to get every possible discount and to meet my family's needs. To top it all off, a few days after the sale I got a call that my interest rate could be even lower... so we came back in and saved even more money. Highly recommended! More